AD
Angelo S
Active since Sep 2014
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Daily Subscription fees without my consent
Hi Good day. I would like to lay a formal complaint, I was unaware that my number had been subscribed to a daily subscription which was able to deduct as much as 5 times per day. I have contacted customer services to escalate this issue and have requested a full refund for money taken from my credit. I kept getting notifications and pressing cancel however one somehow managed to slip through and I was unaware that I was paying daily. Surely more can be done to a) notify us as the customer about these *****sters b) prevent them from making it so easy for them to deduct and ***** money from us on the network c) they should as default be blocked from the network. I would like to request a full statement showing how much has been deducted over the last 2 months. Please see attached reference number. My name is Angelo Da Silva, cell number 065 312 9017. I will be posting this onto Hello Peter to warn others of the same **** and to monitor the progress of the escalation. Your response would be appreciated on this matter. Angelo Da Silva
106 replies
18 months ago
Bad quality parts and after service / warranty non existent
I will not be purchasing Midas Parts anymore. I have a Golf 4 and have had to do a lot of replacement and maintenance to get her road worthy. I have spent a lot of money buying many parts over the last year from Midas. Almost every crucial part that I have bought have failed within 1 year. I now have to pay for labour to get everything redone. This time I will rather get my parts from Goldwagen, much better quality and they actually help you when parts fail to get replaced. Crucial parts that failed were: Fuel Pump, Cambelt and Tensioner (bearings wore out), Cam Belt worn due to faulty tensioner, Fuel Pump that was installed last year has failed and need to be replaced. I emailed Midas to complain and ask what they can do to assist me with no response, you will no longer be getting my business, its not worth having to do everything twice. The sales people at the store were very friendly and have great service however that doesnt help me if my car keeps breaking down with low quality parts.
53 replies
18 months ago
3 MONTHS since I submitted repair claim and still without a phone!!
Its now over THREE MONTHS I still have no working phone!!! Not one person has contacted me from Pineapple to sort my issue out, I have literally just been ignored. They rejected my claim on non - disclosure when I have actual email proof of sending them all required information. I have requested a full refund of all money taken from my account for the last 7 months and if this is not resolved, I will take this to small claims court in which case they will go onto record, I suggest all other people in my situation do the same. To anyone looking at this company be very aware, they are happy to take your money but when it comes to covering you, you are not safe, from my personal experience! For every week that goes by and this is not resolved, I will be posting a new complaint on Hello Peter to update the public on how poorly this has been managed.
53 replies
19 months ago
Laying a complaint with National Financial Ombudsman
I have now approached the National FinancialOmbud Scheme to lay a complaint against Pineapple Insurance for *****ulent misrepresentation. Pineapple Insurance was quite happy to debit my account monthly saying I was fully covered until I tried to claim for a damaged phone, they rejected the claim due reason of "non disclosure" when I had disclosed everything to them and never missed a single payment. I am now requesting a full refund as they had told me I was covered when in fact I wasn`t due to a discrepency on their side which they should have made me aware of from the begining on many occasions when I asked if everything was in order. Be wary of them taking your money and giving you a false sense of security of being covered when in fact you are not.
0 replies
19 months ago
2 Weeks and still awaiting feedback
Hi good day. I would like to lodge a formal complaint against Pineapple Insurance. I sent through a claim request on the 25th September 2024 due to my phone dropping and getting damaged, I am currently insured for cell phone damages and comprehensive car insurance. Pineapple responded and said the claim would take 2 to 5 working days to process. It is now 2 weeks later (14 days), and the claim has still not been resolved. There has been minimal to no communication from their side to let me know why it has taken so long. I called them to get the details of what is going on and was told that the claim is on hold due to a discrepancy on a judgment on my personal name of which I was not aware of, no one contacted me to notify me of this issue. When I first opened the account with Pineapple, I was upfront in an email and told them I had been for debt counselling a few years ago during Covid when our business was hit quite hard and asked if that would be a problem, they did not respond and started debiting my account so naturally I thought all was ok. I`d also like to note that I insured the vehicle and phone under my business account DASILVA HOLDINGS SA which has nothing to do with my personal account or finances, the business is a PTY ltd and separate to my personal name so it should not even affect the cover in the first place, the business account has a good creidt history unlike my personal account as explained earlier. I have paid all installments to Pineapple up to date and have never missed a payment. I have also followed up with their consultant on a few occasions to ask if everything was in order, they said yes, I am 100% up to date and fully covered which should show on their system, why was nothing brought to my attention up until now, they had plenty opportunity to notify me of the discrepancy. I am not getting feedback, and I don’t have a working phone which is affecting my business and living. I am unable to access banking apps or contact clients and losing money daily as a result. I have asked for a manager to contact me, and I have not been called once in order to resolve this. I have to keep phoning them to ask what is going on and I am still not getting any feedback. Please may I ask for your assistance in order to resolve this issue and get my phone repaired as I have been paying them for the service. Your feedback and guidance on resolving this matter would be hugely appreciated. (Correspondence below)
212 replies
69 months ago
Big Warning !!
I submitted my returns one month short of a YEAR ago!! I am still waiting, banging my head against the wall to get this resolved. Objections and excuses every time but no reasonable details as to why, I can only assume that the issue is coming from The Tax Team side because my father did his own returns and got them the very next month, how can a professional company take over a year and they do this for a living, my Dad did it for the first time in his life and was more successful. I have been constantly following up with them, never the other way around even after I asked politely to just keep me up to date, yet every time its the same thing, I wait a full month and nothing until I eventually give in and phone them to ask what is going on just to be told more stories. Now I hear that they put the incorrect vehicle onto my returns which was sold over two years ago, I mean come on! ..Which by the way is probably what caused the objections in the first place. I am fuming with this company !!
53 replies
71 months ago
Shocking customer experience FNB Business Banking
FNB Business Banking sucks! I would just like to say the level of service and lack of interest in attending to my needs/resolving my issues has been shocking. I thought that dealing with business division would make life easier but it was exactly the opposite, I spent countless hours on the phone being redirected and getting nowhere when I was in fact dealing with a financial covid crises. When I contacted my personally assigned business banker at Hillcrest Branch, instead of assisting me with what would be crucial advice, I was told to just contact the customer care line which wasted a lot of time and money, please tell me what is the point of having a business banker who is meant to help you if they just send you back to the call center so you can spend hours or days on the phone waiting to get assistance?? It turns out that I got better advice and service from the normal accounts ladies at FNB branch in Pietermaritzburg who made life a lot easier for me and guided me through everything as it should be done in the first place (I give credit where it is due), their service was great and as a result I am happy to still remain a loyal client to FNB and my faith was restored, much easier to just have a normal account and skip the red tape of going business, it makes doing anything an absolute nightmare! I can only come to the conclusion that perhaps a small client like myself is just not important enough for the attention of business banking but that is no excuse to get any less service or to be asked direct and what I consider rude questions without trying to actually assist me. It would have been nice for this person to have invited me to their office so that we could sit down and chat about 1. What my issues were in the first place and 2.What could we do to resolve them. I will not recommend anyone to go that route, rather deal with the ladies at the front, they will resolve your issues a lot quicker and actually get back to you if you have any issues a lot quicker than the former.
263 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)