PL
Pieter L
Active since Oct 2014
89
Reviews
0
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Reviews
89 reviews3 months ago
Discovery Health poor service
During August I wrote a review of Discovery Health concerning their unwillingness to update my mother's cellphone number and email address. Due to the POPI Act I cannot update the information. My mother had a stroke and even though she cannot speak or write, she communicates non verbally and she understands everything. Due to this, Discovery resolved the matter by sending a consent form, from the Consent Department, agreeing that my mother can sign using a fingerprint, verified by the Police / Commisioner of Oaths. The Consent section sent the form and we returned the completed form on 13 August 2025. They never communicated with us after that. Today when I contacted Support at Discovery and hanging on while the consultant searched for the email and then requesting her team leader to upload the form, I achieved nothing. After 33 minutes of waiting, I was informed that they did not upload the form and that they do not consider the thumb print as a signature, even though the form and instructions on completing the form and that my mother must use a fingerprint to sign was their instruction. Meanwhile Discovery keep on sending a letter that the postal service will no longer be used, but neither me or my mother can update her cellphone number or email address. Discovery disappointed me once again.
112 replies
4 months ago
Standard Bank fees are rediculous and impacting on the poor.
Standard Bank increased their fees for instant money payments for amounts under R1000 with 50% from R10 to R15. This is an extreme increase for an online service on the banking app. This is just one fee and the question is how many other fees were increased by 50% or more. Their fees for services inside the bank are equally rediculous, forcing low income clients, including the elderly, sick or pregnant clients to use ATMs to obtain cash. This makes it impossible for clients, especially SASSA clients to get quick service, due to the long qeues at ATMs on SASSA days and forcing SASSA clients to never be able to use services inside the bank and to wait at ATMs whether in the rain or blazing sun. This is a form of segregation based on income and even race by a seemingly heartless profit-driven banking group. This is disgraceful.
53 replies
7 months ago
Paycity system not updated and sends sms about fines already paid
Good day I oten receive sms's from paycity.co.za regarding an unpaid fine. I however paid the fine twice and the Road Traffic Infringemnt Agency (RTIA) refunded me by redirecting the refund amount to another fine, which was an infringement by the new owner of the car, which sold during July 2020. The details and dates are as follows: I have received an infringement notice 0100110237841155 on 03/03/2019 which I paid on 02/04/2019. On 12 November 2020, I logged into AARTO and saw that the fine payment was never processed or allocated. Because the payment for Infringement 0100110237841155 did not reflect, I went to Lyttelton Metro Police and on 25 November 2020, they advised me to pay the fine again, which was no longer R250, but R560 and they said that should I find proof that I paid the fine, that I could bring both proofs of payment and then get a refund for my payment of 25 November 2020. I paid the fine. I however found my original infringement notice and proof of payment dated 02 April 2019 in one of my files on 26 November 2020. On 03 December 2020 Lyttelton Metro Police advised me to send my refund request to the RTIA. The R560 was redirected by RTIA to pay another infringement incurred by the new owner of the car and the new owner of the car refunded me via EFT. Paycity however often sends me an sms about this fine, stating that if I do not pay the R250, that I will not be able to renew my drivers licence. I would appreciate it if Paycity can update their system and stop sending me these sms's. Thank you.
53 replies
7 months ago
Double debiting of account and fees due to system glitch for unpaid item not returned
Standard Bank seems to have duplicated my last transaction of 4 September 2025 according to the contact centre. I maintain a minimum cash balance, as I transfer all my cash to my crypto account and only sell crypto and transfer cash to my account as needed. Due to the duplicate transaction which was returned to my accoint, a R130 fee for unpaid item was deducted and not returned. vThe contact centre said that after 2 hours the fees will be returned, which did not happen. This is not fair that Standard Bank charges me a fee for their system glitch. Standard Bank is not reliable if such double debits is caused by Standard Bank's system.
159 replies
8 months ago
MiWay debiting account on random dates with no valid mandate and MiWay app malfunctions
MiWay debits my account on random dates. The date I selected and created a mandate for on the app and telephonically is the last date of the month, which is the 31st (which may of course be the 30th, 28th or 29th for months which have less days). Every month the debit order is deducted between the 22nd and 31st. During July for example, it was on the 24th, and for August it was today, 22 August 2025. On the app it shows my next debit order date is 31 August, not today. There is and old active mandate for a lesser amount created several years ago for the 15th, but MiWay never deactivated the old debit order and udated the amount or date for the current debit order, despite me contacting them and using the app several times to update the mandate. The pending update that must be accepted on DebiCheck on my banking app before 21:00 on the same day is never registered at my bank, probably because they never deactivated the old mandate. One other issue is the app that requires constant updates, which creates a problem during an emergency, like I experienced before when one must first update the app and often, like today it gives an error message and shows 'page not found' after which one can return to the home page and login without updating the app. The app is not reliable and malfunctions.
54 replies
9 months ago
Discovery Health seeming to have double standards
Disxovery Health sent letters earlier this years to state they stopped communication via post as from 1 May 2025. They nevertheless still sent a statement to my mother in June. They however did not send a tax statement which is required to submit my mother's tax. I contacted Discovery Health and the consultant stated thst they email the tax certificatesand no longer post it . My mother has no email address or cellphone listed on her profile at Discovery. Her former landline number is still listed, but it is not a cellphone number and it could not receive sms's, even if it was still active, to register her on the websiite to download her tax certificate My mother had a stroke and cannot speak, write or walk, even though she understands everything after suffering a stroke on 31 July 2024. I cannot update my mother's details, as she did not give me power of attorney before her stroke. Discovery Health is neglecting their responsibility to provide a tax certificate to my mother via post, since they still use the postal system to send her statenents. They seem to have double standards, as when it come to statements, they still use the postal system, but for a tax statement, they neglect their responsibility. When submitting her tax this year, their neglect will be mentioned to SARS and how they impair her right to submit her tax complete with all her tax certificates via a tax practitioner and her bank statements will have to be used to show the monthly deductions.
318 replies
9 months ago
Clicks Online Administration of Orders Inefficient
Since last year September, I have placed 6 orders online at Clicks Online. According to the website 4 of my orders are still "Processing". I cannot use the information when completing my tax return, indicating the purchase of adult diapers, as Clicks shows my orders in various stages of completion, which creates the impression that 4 of the orders were not processed, paid and delivered. Furthermore I was provided merely with packing lists when orders were delivered and no tax invoices or receipts that I can use for tax purposes. Packing lists does not indicate the amounts paid, VAT, etc. The lists are merely lists indicating the contents of the boxes delivered. Clicks is inefficient with their online transactions administration. The administration is incomplete and is not done professionally, as one would expect from Clicks. I have reported these matters online yesterday, however the chatbot referred it to Customer Care and they referred the matter to Clicks Online. How is it possible than one reports a matter about Clicks online directly online where transactions are done and then Clicks Online is not even involved. It will take 2 days according to the email for Clicks online to receive the message and respond. This is truly ineffective and disappointing.
0 replies
11 months ago
Discovery Health Insensitive and unwilling to update details
Good day Discovery Health sent a letter to my mother that postal communication will stop as from 1 May 2025 due to the unreliability of the postal service. They give a number where the details must be updated to ensure an email address can be used in future. My 83 year old Mother had a stroke on 31 July 2024. She cannot speak, write or walk. I contacted Discovery Health Customer Care. They can due to the POPI act not allow me to update my Mother's contact details, as I am not authorised as a third party to do this. It is firstly insensitive to not understand that my mother will never be able to update her details or to give me power of attorney to do it on her behalf. Secondly it is foolish to break communication with a member due to the government's failed postal system. It is shameful. Thirdly, should bank details of my mother change and the bebit order that takes most of my mother's pension every month cannot be processed, how will that be communicated to Discovery?
116 replies
17 months ago
Standard Bank does not allow withdrawals lesd than R10,0000 inside the bank
My local Standard Bank does not allow withdrawals inside the bank of less than R10,000. Amounts smaller than R10,000 must be withdrawn at the atm. Standard Bank becomes tmore irrelevant and is focused on being a bank only for the rich. The teller is cleaning her nails with her scissors out of boredome while another client who was about to make a deposit or withdrawal was already at the counter. The message to me that I may not withdraw less than R10,000 is given with no empathy. Pathetic and unprofessional.
336 replies
18 months ago
Standard Bank blocks transfers to Crypto platforms
Standard Bank blocks transfer to Luno crypto platform. A message comes up to say I must link my device (the device which I use since 2020 using the banking app). On 9 October I transferred funds to Luno. Yesterday it was blocked for no reason. I was advised to do DigiMe again and I did it. It would take at most 12 hours ti update. It is close to 20 hours later and DigiMe is not updated. The number for enquiries iwjen doing acLuno transfer s the ***** Section number. When I called the number yesterday, they could not assist me and transferred me to the Digital Banking section, who also could not assist me. Standard Bank is becoming more useless as time goes on and the consultants seem *********** to assist with the rediculous banking problems that nowadays occur.
159 replies
Review Distribution
5 Star
11 (12.359550561797754%)
4 Star
0 (0%)
3 Star
8 (8.98876404494382%)
2 Star
15 (16.853932584269664%)
1 Star
55 (61.79775280898876%)