NM
Neil M
Active since Oct 2014
8
Reviews
0
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Reviews
8 reviews15 months ago
Refusal of Refund
I bought a remote at the shop at Mall @Reds. I was assisted by a gentleman by the name of Lucky, he is the manager of the store. I was told that they won’t not be able to reconfigure my remote and I would need to reconfigure it at home. Upon arrival I realized that I do not actually require the remote and returned it the next day. Upon returning the remote I was then told I am not allowed to return it because I bought the right remote. I then ask why I can not return the remote and I was told because it’s policy. I asked to see the policy as there was nothing on the walls or slip that made mention of the no return policy nor did the manager make mention of it on the day I bought it. He said they do not have a policy written anywhere but it is at head office. So I asked how can they then say it’s a policy if it is not in the store. I was then told that that’s the rules and I should complain to head office if I would like a refund. I then emailed my complaint to head office on info@kitweservices.co.za which I was told the same thing and I also told them the same thing that I did not use the remote let alone unpackage the remote. They then told me that I can return to the store and get my refund as a result of the goods still being in a the condition that I had bought it. Upon my arrival Lucky knew nothing and I showed him the emails that I had with head office as he had directed me to, but because there was no name on the email from the sender he refused to take the remote and give me a refund as he said the money would come out of his pocket. I emailed back to head office and now I am being ignored. I am at a loss for words because I do not know how there is no return policy in the store and when I get told to raise my concern with head office they tell me to go get my refund and after that I am still being blown off to not get it
0 replies
99 months ago
Unexplainable fees
I have had a contract with Vodacom since 2013 and previously had a prepaid sim. I have never had any complaints with them until recently when amounts that even the employees at the Vodacom outlets could not explain. According to the statements I get that I could not make sense of nor could the employees, I have been getting charged for two insurances and data that I am not getting. When they do call client care no one wants to help them as they keep saying there is no accounts department. When they called several times they eventually helped but still I got an sms regarding something that was not the topic of discussion. I had paid my bill and also paid ahead meaning that Vodacom was owing me funds. Then I get an sms stating that I'm in arrears of R274, which made no sense to me. It seems I am also getting a charge fee for a returned debit order of which does not make sense because my account is set to a prepaid payment of which I make EFT payments. I went to the branch for them to assist me as now my calls have been barred so I can not make any outgoing calls. They do not know what is going on with my account either. I used to believe this was the best network but if I am going to get such treatment after years of being a loyal client then I guess I need to just change networks. The one month I was sent my bill which reflected that I didn't owe anything the following month I was charged double but with amounts that don't even add up nor are they the same amounts as in the contract.
210 replies
100 months ago
No response
I had sent my motorbike in to be assessed since it had been in an accident, so my insurance needed quotes to understand the severity of the damage, as they always do. This was in July 2017. The bike was later picked up by the insurance company and sent for repairs. I received the motobike back but it had no number plate or license disk on the bike. I then sent the repairer an email requesting these particular items of which they responded saying that they did not receive them from Honda Sandton they only received the bike. I then emailed Honda Sandton and they said they did not have it but will check for it. I emailed both the repairer, insurer as well as Honda Sandton, the repairer and insurer both replied saying they had not recieved it from Honda. Honda Sandton then did not reply to the email. I emailed the Honda Sandton branch manager, Zain, but he could not be bothered and no response came from Honda at all. It is now the 1st of February 2018 and still no response nor an apology. I have been stopped by metro for not having these items on my motorbike and told my motobike shall be impounded as it is not roadworthy without those. Luckily for me the justice system just needs a 'cold drink' and you are on your way again. Such inconveniences really do not to be had when a company so large loses your items then decides to ignore you full out. Really that is not the way to go about with customer service. I still do not understand how my disk as well as the number plate were lost.
0 replies
105 months ago
Delayed Claim
In all honesty there is not much to say as I have recieved such bad service in terms of the service I have recieved it has not been the type of service one deserves. I have had a claim pending for 3 months. My emails do not get answered or they are delayed to be responded to. My motorcycle got written off and I sent through the damages to the company, a week later I get told that they struggled to obtain the damages letter from the dealership, when it was sent a week before. I have a buddy of a different race that I also ride with where by he also came off his bike, it was written off as well. He is using the same insurance. He wrote off his motobike a month after I did but the insurance paid out and he got a new motobike financed already within less then 2 months. My claim has no outcome as yet. This is a good company but the seevice I have recieved has been beyond ridiculous.
122 replies
124 months ago
No response
I had recently complained about a matter where I had received headphones with my cellphone that were faulty. I had returned them to the shop of purchase where I was told that they would be sent back and I would receive a new pair due to the fact that it was less then 6 months and they are Skull Candy which have a lifetime warranty. Upon reviving notification that they had arrived I went to the store on the 12/12/2015. Only to find out that the manager had taken the original headphones and I was given a cheap line call Xqisit. I then asked where are the Skull Candy ones and was told they are the new ones. They had just taken a barcode from the skull candy headphones and placed them on the Xqisit headphones. I have been waiting since December for a reply as to when this shall be rectified but I still have not heard anything from anyone. Please can you get back to me with this matter.
75 replies
125 months ago
Speedy service
I would really like to thank Nafisa and her team as well as Given from the Vodacom insurance team who helped me with my insurance claim. I went to them on the 21st of December with everything I needed on me and they managed to sort me out and get me my phone the next day. Thanks a lot guys. Although I am still disappointed that I did not get the earphones that I was meant to get and they were swapped with some random brand. From Skull Candy to Xqisit, really guys, that's a disappointment but thanks for the speedy service with my phone.
75 replies
126 months ago
Continuous Delays
I upgraded my contract on 31/03/2015 of which I relieved a deal where I get a cellphone, skull candy earphones as well as a mad dog voucher and bluetooth device for when I exercise. 1stly the only thing I received on the day was my cellphone device. It took 4 months for me to receive the earphones, 3 months later they had issues playing music. I phoned the branch and was told to take them to cresta or sandton as they have repair centres. Upon getting to cresta I was told that they do not fix or repair accessories and I should go back to my branch where I got them and they must send them back to their stockers. I went back and told them just that. I was then told that it should take 3 days as it was Friday they should be there on the Tuesday and I will receive a call. I waited until the 3rd week to give them a call and when I asked if they were there I was told \sorry we forgot to call you
75 replies
135 months ago
Delay after delay
I went to Vodacom in November. I asked the gentleman who was assisting me when I would be able to get an early upgrade then he proceeded to look at my account and told me January. I then called the call centre and was told in January and asked if I could apply for a new phone, I was then told after several calls that I would have to wait until March as my contract had not reached 24 months yet and it was still my first contract. Later on in the same month I phoned to see when I would be able to order it and the I was told the same info as well as that I do not spend R800 or more on my contract so still I should just wait for march as I will have reached my 20 month date of my contract. It is now March. I phoned to ask if I could order my phone as I had waited for the date as told as well as I had paid my arrears for the month. On 6/03/15 I phone and I'm told that I can not get a early upgarde I have to wait until April due to the fact that the policy changed and now I have to spend R1000 or more on average to get a new phone. How long do I need to wait in terms of actually getting proper service or getting told the truth of when or how things work cause I'm tired of waiting.
77 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
2 (25%)