LS
Leandra S
Active since Nov 2014
32
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0
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Reviews
32 reviews15 months ago
Warranty claim rejected - apparently WE SLEEP WRONG
I bought a Serta bed at Sleep masters in November 2023. After 4 months the top part of the matrass started pulling on each end. The one end toppled over the matrass end and the other end was pulling inwards. I laid a complaint by Sleep masters, and they logged a warranty claim. Serta contacted me and I sent them everything including pictures. The consultant was rude, and the claim was rejected - the reason: WE SLEEP WRONG. I also told them we don't use the bed as a couch (that is want living rooms are for). But according to them it's our fault (after 4 months of having the bed). I weigh 56kg and my husband about 65kg, so we are not heavy people. I had to buy a new bed (I went with a Sealy) that at the end was way more worth it. Money well spent. It was double the Serta price. I will not make that mistake again. We moved the Serta bed into my 14-year-old sons' room after we bought the Sealy. He weighs about 45kg. When I made the bed today, I saw that the matrass now even looks worse!! How is this possible with someone that weighs 45kg sleeps on the bed. Does he also SLEEP WRONG??
0 replies
35 months ago
No points earned on online purchases - poor customer email service
Dear Levi I have made 4 purchases online - I am a red tab member and own almost 20 pairs of Levi's. I made a purchase on 16/03/2023, 09/03/2023, 24/02/2023, 15/02/2023.....and NO POINTS were earned. I visit the canal walk store regularly and have received all my points for in store purchase but ZERO points for online. I have sent an email about it - nothing came of it - only an email saying 'the issue has been resolved'- which it has not been resolved - I did not get my points! Levi's are expensive - so it might look like a non-issue but if you buy as often as I do, it makes a difference. I only have Levi's in my closet, not other brand jeans. My husband as well. I am very disappointed with the online store - I rather go to the canal walk branch but it's frustrating when you don't get your size.
53 replies
56 months ago
Bad bad service
Bought a Defy microwave on 14 April 2021, that broke barely 4 months later. I bought it at Pick n Pay canal walk but I live in Malmesbury. Pick n Pay Malmesbury refuses to assist in the return. They say I must drive the 120km to canal walk. This is totally absurd, they sell microwaves as well but the trouble of helping a customer is just to much for them.
53 replies
57 months ago
Contract upgrade and constant stock issues
My husbands cell phone contract was upgraded via the online store after a lot of struggles in store and online. We were just waiting for delivery. I followed up on Tuesday 10 August after the consultant (online) informed me that stock has been received and our order is prioritised. Today 12 August - they say the don't have stock any more - so we need to wait again after waiting for months. How do you upgrade a contract when you have no idea when you will have stock to dispatch????????? Every 2nd day they have different story.
212 replies
63 months ago
ABSA - no feedback or communication or assistance
My husband has 2 personal loans. He tried getting assistance via covid relief but was unsuccessful and referred to the loans restruction department. We don't get any email response but did receive a letter threatening with legal action - but when we try to make arrangements we don't get responses.
61 replies
64 months ago
Covid relief application - no feedback
Dear ABSA. Why do you offer covid relief plans to your clients? They client applies and then you don't get any feedback from ABSA causing the loans to just fall into arrears - and then you start getting calls from attorneys - but the client applied for covid relief - 2 times with no response.
61 replies
71 months ago
Credit life claims - no responses received
Due to the Covid 19 pandemic my husband has no income and his company will close its doors. ABSA said because he is paying credit insurance on his credit card he may qualify to claim against it. We submitted the papers twice already with no confirmation that it has been received. No emails are replied to. We need assistance please. It was sent to creditlifeclaims@absa.co.za as per ABSA's website.
105 replies
71 months ago
Wonga not updating their system
I paid my Wonga account on 4 June 2020 in full. It is today the 8th and it still is not updated on their system. I need an urgent statement to show it is paid but I don't get a reply on email. Their phones are off due to Covid 19. Live chat does not work. How do I get into contact with you????
525 replies
71 months ago
ABSA not rectifying incorrect changes and don't understand emails
Still no feedback received on reference C-05110623 2 different cases of which 1 was sorted out. R300 was for debit orders under covid 19 in April incorrectly debited. R400 was for R150 * 2 rewards debit orders and R100 for account going into debit due to the rewards that were unsuccessful. Someone else at ABSA assisted with this. This was for the period 27 March to 30 April 2020. The R300 deducted on 1 June was for debit orders that were unsuccessful 7 & 14 May 2020 (but they are under covid 19 relief) so this should not have been debited at all. The R100 deducted on 1 June rolls over from previous months as the account going to debit due to above. Please reverse the R300 asap. The R100 was reversed.
105 replies
71 months ago
Incorrect charges yet AGAIN
C-05110623 - refer to this case number. Charges AGAIN charged incorrectly on 1 June 2020. Emailed the person at ABSA who dealt with the case with NO FEEDBACK! Please correct urgently.
210 replies
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