SV
Shirin V
Active since Nov 2014
17
Reviews
0
Industries
Reviews
17 reviews15 months ago
Poor customer service from Engen Penford Convenience Centre
I visited Engen Garage at Penford Convenience Centre today and filled up my car. Shortly afterwards, a friend of mine also filled up and received a promotional gift. When I voiced my disappointment at the inconsistency in customer service, I was met with hostility from the Penford Convenience Centre social media admin. Instead of offering a heartfelt apology and addressing my complaint, they chose to blame me for not asking for the promotional gift (which I had no knowledge of). ************** against customers is unacceptable. Either offer all customers promotional gifts or don't bother. I wouldn't recommend this establishment and would certainly not be supporting them in the future.
53 replies
27 months ago
False advertising of price match policy
Terrible service or rather lack of service from CASIO South Africa - James Ralph Pty Ltd. They advertise a price match policy on their website but don't respond to emails or phone calls when asked to implement said policy. I have confirmed with James Ralph that the stockist is authorized but instead of price matching Casio South Africa staff advised me to rather buy it from the other stockists. Again, why offer to price match if they're not prepared to actually do it? I will be reporting this matter to the consumer ombudsman for investigation as they are falsely advertising a service that they actually cannot/refuse to actually provide.
0 replies
61 months ago
False advertising
On Sunday 7 March I visited Uitenhage CBD to buy an item that was advertised in the in-store catalogue. When I got there the price was not as advertised and staff refused to honour the advertised price. PNP customer care consultant Bianca Manana (BiancaManana@pnp.co.za) was totally incompetent in resolving this issue. This is completely unacceptable and I will keep reporting this until I receive positive feedback.
106 replies
63 months ago
Poor standards on communication by Karishma Dipa
"Good day, I hope you are well. I am the content producer at The Saturday Star. Please could you send us your contact details in regards to our Father's Day Cook-A-Long." Received from Karishma Dipa on 31 July 2020. Sent contact details as requested only to be ignored for months without any feedback or response. Shockingly poor customer service especially for a leading media company that should pride itself in it's communication skills.
0 replies
67 months ago
Dishonesty
I would not recommend this business to anyone. They are extremely unethical and dishonest.
0 replies
67 months ago
Dishonesty
Very dishonest behaviour from this business. I would not recommend them to anyone.
0 replies
67 months ago
Dishonest and unscrupulous behaviour
I would not recommend this business to anyone. They are dishonest and when caught out they cut off communication. They have zero regard for those who engages with them. Disgusting people skills and total lack of morals and common sense. They are unethical and see nothing wrong by cheating.
0 replies
71 months ago
Poor customer service
Why is it that Makro seems to weasel out of issuing birthday vouchers to customers? Why boast this service when you cannot provide it? I spoke to customer care consultant Ntando today and her lack of knowledge about Makro's policies was shocking. Firstly she said vouchers were issued via SMS but I last year I received mine via email. Secondly she said it was random allocation but the website Ts and Cs said its an automatic allocation. Thirdly she said I opted out of notifications but couldn't tell me how or when it was done. Other companies seem to honour their commitments to customers by rectifying their mistakes or oversights when it is brought to their attention. Disappointing to see that Makro can't do the same. They would rather lose customers than admit their shortcomings.
210 replies
77 months ago
Penford, Uitenhage Manager and staff need training
I visited Mr Price Penford in Uitenhage today to return an item of clothing. I showed it to the security guard at the entrance and he inspected a bag I had with a cooldrink in it. He was satisfied with it and I proceeded to the queue in order to return the item only to be shouted at by the manager and cashier to leave my "parcel" at the till. I didn't see the point as I was standing in the queue and not wondering around the store. I refused and left feeling irritated at the lack of discretion and common sense from the management and staff. This is the second time I've left the store due to poor customer service. I would advise that you provide Penford, Uitenhage staff with additional training on basic etiquette when dealing with customers.
61 replies
113 months ago
No Birthday Voucher
<p> </p> <p>I celebrate my birthday in December and look forward to receiving my birthday vouchers from companies that I have supported during the year. This year I was surprised to discover that I wasn't selected to receive a birthday voucher from Makro and that not all loyal customers receive one every year. I have spent thousands of rands at Makro this year alone including a R20 000 TV. I am shocked that Makro is so stingy with a R100 off R800 voucher. Most companies (e.g. Simply Asia, Body Shop) give a R50 voucher, no spend required. I also received a R100 Edgars voucher, no spend required. Romans Pizza offer a 20% discount on your birthday. Ratanga Junction and Table Mountain offer free entrance worth R178 and R255 respectively. These are just a few examples as there are too many to mention. Makro, you are penny wise and pound foolish with this attitude. You have lost a loyal customer. Disappointed </p>
56 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
10 (58.8235294117647%)