MS
Michelle S
Active since Nov 2014
15
Reviews
0
Industries
Reviews
15 reviews15 months ago
MAKRO STOLE MONEY FROM ME
I placed my online order on 18 December 2024 via the Makro app on my smartphone. The order was confirmed & paid for. One item was not in stock so I was refunded for said item. However, when I received the balance of the order, one item was short-delivered. I had ordered & paid for a box of Koo Tomato Paste (30 x 50g sachets) but only 1 sachet was delivered. I phoned immediately & informed the call centre of the error. I was told that this would be rectified & the correct item would be dispatched. This never happened, & I have wasted countless hours of airtime now trying to get my money refunded as I had to purchase the tomato paste elsewhere. I phoned on 4/1/2025 & was given reference number 4816674. I followed up on 6/1/2025 & was given another reference number - 4885256. On 10/1/2025 I called again as I had still not received said refund. The same occurred on 17/1/2025. Eventually, when I phoned on 21/1/2025, the call centre managed to get a conference call with them, me & the Gqeberha branch online person. That call took place at 10h10 & I was assured that they would find out what was happening with the refund & get back to me by 10h30. I'm still waiting for that callback & still no money reflecting in my bank account. At this point I'm considering going to SAPS to lay a charge of theft. I'm at my wits end.
53 replies
99 months ago
TELKOM #1 FOR RUDENESS AND ARROGANCE
After waiting in a queue for an hour, my husband and I were finally served by the rudest woman at the counter, Adamari Bredenhann. She couldn't assist us with any of our complaints, the main one being that we've been billed for 3 contracts which we cancelled in store on 13 Nov 2017, 6 weeks in advance of the actual contract expiry date, & which were only, according to this woman cancelled on 17 Feb 2018. This constitutes fraud! When we voiced our frustration and concern she told us there was nothing she can do as the cancellations are not done by them. We then asked her for the contact details for the CEO as per the Code of Practice which is mounted on the wall of the Telkom Direct store, to which she rudely told us that she cannot give us those details as they're not in their computers. Extract as follows: "In those instances where you would like to escalate your complaint further, the Escalation Centre or Telkom Direct Shop will provide you with the telephone number of the office of the Chief Executive Officer (CEO) of Telkom." When I quoted the extract to her & asked her to accompany me to see the Code of Practice, she refused point blank, stating that she would not come with me so I could show her. She became progressively more rude & arrogant, specifically after I asked for her name. She insolently told me that she'd even write it down for me and I must feel free to report her.
105 replies
116 months ago
S#*t service
<p>After contacting FNB this morning to arrange for my new debit card to be sent to my closest branch, I get a phone call this afternoon from a courier company asking where they can deliver my card to. When I queried with the courier company if they had the card they confirmed that they did. How exactly were FNB going to arrange for my card to be sent to my closest branch if it was already with the courier company? Is FNB becoming like our government where nobody knows what the hell they're doing?! It's absolutely pathetic. I phoned FNB back after speaking to the courier company and was put on hold for more than 5 minutes listening to **** music with nobody coming back to me. And FNB want it's customers to recommend them to others ... not likely from me. In fact, maybe I should be considering another bank that has their clients interests first and foremost.</p> <p>FNB need a kick up the ass to do anything and even then they'll probably stuff it up!!!</p> <p>Actually didn't want to give any stars but unfortunately you're obligated to give a rating.</p>
105 replies
120 months ago
No Smart Shopper Points
<p>Went to Equestria Pick 'n Pay today and ordered from their "coffee shop". When I got to the till point I was told that the coffee shop does not accept Smart Shopper cards as they're separate from the main store. If that's the case, why does their card machine slip read "WELCOME TO EQUESTRIA PICK 'N PAY"??</p> <p>On a previous occasion I was told that the Smart Shopper card could only be used if the purchase went through the till.</p> <p>Absolute rip-off by Pick 'n Pay. Why is it that the consumer always loses out so that the business can rip us off over and over again?</p>
53 replies
123 months ago
CHATTING TO CAR INSTEAD OF KEEPING TRAFFIC FLOWING
On numerous occasions I have experienced the toll operators at the Walmansthal toll gates chatting away to motorists instead of taking the tolls and keeping the traffic flowing. There are times in the morning when I have sat on the bridge waiting to pass through the southbound tollgate whilst the toll operators chat to truck drivers, cars, etc.<br> Today I was returning home and made use of the northbound tollgate. The car in front of me had his money out and was waiting for the tollgate operator to take the money but instead she was so busy chatting to him and giving him directions to someplace that she caused a backlog in the traffic flow. When I hooted and told her to hurry this along she flicked her hand in a \voetsek\" motion.<br> This adds unnecessary travel time and just frustrates motorists which causes anger and abuse.<br> Will this ever be rectified or is this just the standard of service that we are expected to accept in this country?<br> "
0 replies
123 months ago
SPEEDING & DANGEROUS DRIVING
I AM SICK AND TIRED OF ALMOST GETTING WRITTEN OFF BY STARLINE BUSES PULLING INTO THE FAST LANE IN FRONT OF ME WHEN I AM DOING A HIGHER SPEED THAN THEY ARE!!!<br> THERE IS A SPEED LIMIT SIGN ON THE BACK OF THESE BUSES THAT STATES THAT THEY ARE NOT PERMITTED TO DO SPEEDS IN EXCESS OF 100KM/HR YET THEY DO 120KM/HR AND PUT THE REST OF THE ROAD USERS AT RISK.<br> PERHAPS YOU COULD ALSO TEACH YOUR DRIVERS WHAT AN INDICATOR IS AND TO USE IT TIMEOUSLY BEFORE CHANGING LANES INSTEAD OF INDICATING AS THEY ARE CHANGING LANES.<br> THIS HAPPENS ALMOST DAILY ON THE N1 NORTH BETWEEN PRETORIA AND WALMANSTHAL OFFRAMP.<br> <br>
0 replies
123 months ago
Incompetence
Been waiting since January for new medical aid card. Absolutely shocking!!! Last year waited 6 months for card.
75 replies
124 months ago
SMART ID APPLICATIONS AT BRANCHES
I previously enquired about when the Smart ID applications would be available at all FNB branches. After receiving a response from FNB and a phone call, I was told in the call that with effect from 1 December 2015 that ALL branches would be live for the Smart ID applications.<br> <br> However, today, I received a mail from FNB stating that only 1 branch in Pretoria East was doing the Smart ID applications and that it was only for 60+ customers. Surely after more than a year with the \trials\" working the branches can open it up to the rest of the customers.<br> <br> FNB's motto - \"How can we help you?\" is a joke as they obviously don't know how!!!!<br> <br> I'm sure I'm not the only one getting frustrated by the lack of interest in getting this operational.<br> <br> Come on FNB - get your act together before you start losing the customers you need."
75 replies
127 months ago
LACK OF RESPONSE TO EMAILS
On 7 October 2015 I sent an email to [Email Removed] requesting information on which of their branches were doing ID book/card applications.<br> <br> To date ... NO RESPONSE!!!!<br> <br> Really FNB?!?! I thought that being an FNB client we could expect better service when making enquiries. Boy was I wrong. Perhaps it's time to start looking at other banks that actually DO have their client's best interests at heart.<br> <br> VERY DISAPPOINTING SERVICE!!!
75 replies
128 months ago
WEBSITE DOWN
Why is it that the e-Toll website is ALWAYS down when statements are being run or sent?<br> <br> I suggest you upgrade your system so as not to inconvenience your users.<br> <br>
75 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (66.66666666666667%)
1 Star
4 (26.666666666666668%)