EP
Emmanuel P
Active since Nov 2014
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Afrihost - worst new customer experience
After 20 years with Mweb I thought I'd give Afrihost a try. Worst mistake ever. New installation, zero communication with me on progress - no email and no sms as to what is happening. Waited 1.5 week and I had to set up on an OpenServe app. WHY?!?! Eventually a technician comes and seems like he's late for a date wanting to rush off saying there's a problem with the address having an existing line. Called Afrihost and I have to listen to agents who have no interest in helping customers, just zero urgency. Why must I force and call into their call centre. Surely if I am paying for your Fibre service you need to do something and communicate with Open Serve. It's not my problem. Shocking experience and never again!
0 replies
52 months ago
THOMPSONS/Sharon Jammine
THOMPSONS have been great. Amidst a global pandemic and not sure how to book our overseas trip, they have informed us of all the regulations and fought hard in our favour against airlines to provide great service. British Airways cancelled our flights with NO reason and we panicked but I contacted THOMPSONS and Sharon Jammine took charge of the situation and kept me in constant contact. She was exceptional and made sure we had got our flights including the surety of covid protocols. She is an asset to THOMPSONS Travel.
0 replies
66 months ago
MWEB - your glory days are gone
Wow, how I used to sing your praises many years ago. I am client of Mweb since 2007 just paying R59 a month to keep an email address running - yes, R59 a month to keep an email address. Even with this, I still paid fervently each month because you used to be a business that provided the best service in the land of poor service. Well, eventually if you rub shoulders with rotten apples you will become one. I requested FIBRE to be installed on the 13th of November, since then NOTHING has moved in your 'track order' website. I called no less than 4 times to follow up and nothing has changed. Your tracking site is pointless and useless. Your staff answering the calls have zero client empathy and these calls I have made keep dropping. Why doesn't anyone call the customer back if the line drops??? I called today alone 3 times for my service. Openserve called to do the installation today after 10 days (which I pushed) and no router has yet arrived. After following up today after the third time, I spoke to someone named JOJO, who is has the countenance of a robot, zero understanding of my questions. All she tells me is "sir, we released your router TODAY." I asked what does this mean today if 10 days ago the order was placed so who has fell asleep doing NOTHING in 10 days with my order. She keeps repeating herself, "sir the order has been released today." This means that the Fibre router will only leave CPT sometime this week to reach me in Durban god knows when. Why must I tolerate such incompetence and poor client centricity when you are not a monopoly business and I have had offers from other providers???? Yet, after being with you for 13 years as a client, you are beyond pathetic with your call centre, its technology and its staff who just don't give a damn. Still, now I must pay my R59 because I must be stuck with this old email address. I await a call from your senior manager, I will teach you how to put a business right faced with shameful staff and ageing technology. Never again!
0 replies
103 months ago
Horrid service and LYING: Khotso Dladla - Service centre agent
I would like to say that it is just impossible to cancel a service with Telkom but the entire experience was similarly horrid in also signing up for this cellphone contract as well. It is shocking how Telkom's staff are so incompetent in dealing with customers in their frontline stores as well as call centre level. I had sent through a cancellation for a cellphone contract on the 19/09 and to date have not been contacted to have this done. I had went to the La Lucia Mall store, Gateway and Cornubia store for assistance and they are too limited in what they can do. The above consultant at the call centre Khotso Dladla added notes to the internal system stating that she had called me yesterday (30/10) at 11:51 but the La Lucia Mall staff member had seen proof that my phone received NO call at that time. How does Telkom teach their staff to be honest in how they operate?? I want my contract cancelled TODAY!! I am tired of chasing up to get a simple thing done.
183 replies
126 months ago
Very poor competence level with staff at branch
On the 25 of November I had visited the store to apply for the R199 Huawei P8-Lite deal. When I reached the store, Anesh offered to assist because he had one device left in store. He needed my documents and the application form sent. Upon emailing all the documentation to him and CLEARLY stating which cellphone number the contract number must be used, there was still incompetence in that I was issued with a new sim card and cellphone number. This was supposed to be a seamless surprise for my wife which is turning our to be a revolting nightmare. I knew that they will make this blunder therefore on the application form I even wrote in very big bold font which number must be used again. These instructions were totally ignored and I had gone back to the store 3 times to resolve this taking time off work and to date THIS HAS NOT BEEN RESOLVED and no response yet. IF they followed simple instructions at first and did not give me attitude, it could have been resolved. I am still paying for this service for the month and cannot use it yet. <br> <br> Very poor response and extremely 'no care' attitude at that branch. Telkom, you people need to shake that branch up to higher standards.<br>
75 replies
127 months ago
VERY, VERY POOR SERVICE BECAUSE I WANT TO CLOSE AC
In mid October I had called the call centre to request my final amount owing in order to make the final payment to close. The agent on the call told me that I must pay the amount and send confirmation of payment with my ID to the closures department. This is exactly what I had done and nearly two weeks LATER I receive an email requesting my ID and then suddenly, I am owed funds to my account for which they require a letter FROM ME to pay the funds to. Due to their lack of competence and care for customers, I must now submit a letter to have my money paid back to me because of THEIR ERROR. Again, they requested my ID which I had attached a second time and also put my banking details on the very same email to make payment. I WILL NOT SEND A LETTER and to RCS because I paid the money that I was advised to pay and in fact, RCS can keep the R92.00 for as a 'blessing to their bottom-line' and JUST CLOSE MY ACCOUNT SO THAT I will not have to deal with this organisation anymore. I know that companies make it difficult for customers to close or move accounts as part of switching costs but the fact that NO ONE took the initiative to come back to me within normal SLA timelines. PATHETIC
0 replies
133 months ago
GOING TO COMPLAIN ON SOCIAL MEDIA TODAY!!!
Still NO CONTACT FROM ANYONE FROM TELKOM???<br> <br> What on earth must I do to speak to a competent person???<br> <br> Looks like Telkom will be 'infamous' on social network today.
0 replies
133 months ago
VERY POOR CUSTOMER SERVICE AFTER NUMEROUS CALLS
How many times do I need to call your call centre to cancel the Adsl???? I have cancelled and paid IN FULL in November and it is now May and I receive a final demand letter when this service should have been cancelled months ago.<br> <br> Yesterday I waited on the telephone line for 1 and a half hour trying to get through to the call centre to finally scream at someone to stop sending me invoices and sms' when I CANCELLED THIS SERVICES. No one picked up the telephone!!!!<br> <br> I am fed up with this ridiculous services as the national service provider and if this matter is not resloved and finalised by COB today, I will take to every social media site and deliver my complaint in not such a placid manner as on this website. People will be further aware to move to competitors because of better and COMPETENT service!!!!!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
4 (50%)
1 Star
3 (37.5%)