SS
Sunet S
Active since Nov 2014
7
Reviews
0
Industries
Reviews
7 reviews29 months ago
****med by Wayne from Tapzee
We were also ****med by Wayne from Tapzee with R16 000-00 for paving. I saw all the other posts.
0 replies
86 months ago
Bad client service
All Fun Pools redid our swimming pool in September 2018. According to the guarantee, the client has 7 days after noticing a fault to inform the owner. There were a few things that we were not happy about, which they fixed. But after that, before the end of September, I notified the owner that it seems as if there is a wax layer on the mosaic with small bubbles. He informed me that it will disappear after a few weeks. Unfortunately, it did not disappear. I've sent several WhatsApp messages, emails and Facebook messages with LOTS of promises, which never were adhered to. It is almost 7 months later, and the problem still exists! I kept my responsibility towards the guarantee. Very poor client service!
0 replies
100 months ago
Incompetent booking staff
We made a caravan stand booking with QVC for Christmas at a resort in North West for 4 people. After our booking was finalised, we wanted to add 2 more people for 2 nights on the stand which will then be a total of 6 people. I enquired from Michelle from QVC if there will be any additional costs and if the resort will have a problem if we add 2 more people onto the stand. Michelle from QVC confirmed in writing that there will not be a problem as long as we only use one stand. I again send Michelle and email asking if they CONFIRMED my question with the RESORT. I received an email from Sonia stating that they got confirmation from the resort. When the 2 people arrived, the resort told us that we have to pay extra for them. I showed the lady the email from QVC where they confirmed that they checked with the resort. The resort NEVER received and email from QVC about my enquiry. Since then, I have sent several emails to Sonia without any response. I've requested the contact details of a manager, on which I also did not receive any feedback. My request to them is to pay the money back to me which I had to pay out of my own pocket . The purpose of a company like QVC is to use the points to go on holiday, AND NOT TO PAY CASH for it. We pay a huge levy per year for this!
210 replies
104 months ago
Cancellation of service
We want to cancel our ADSL line with Telkom.I completed the cancellation form and sent it on 25 July 2017 to the email address indicated on the form.On 5 September the service has still not been cancelled.I spoke to Gongwana and she will follow up.Never heard anything from her.On the morning of 2 October I called the client service centre AGAIN as the service is not cancelled yet!Nolundi can not help and Ziyanda,the quality assessor, will call me.At 14:53 I called again and spoke to Boniswa.She also will ask Ziyanda to call me back before the end Monday.Until now,3 October,I still have not received a call from anyone!In the meantime I have to pay the account (which was supposed to be cancelled on 1 August already!) otherwise they cut my service! WHAT PATHETIC SERVICE IS THIS!!!!
61 replies
131 months ago
Struggling to get promised credit card since 2014!
I am a client of Standard bank for 32 years! During October 2014 my son and I went to the Woodlands branch so that he can get signage writes on one of my accounts. They offered him a secondary credit card. Since October 2014 I called the client service centre several times and also went to a branch for assistance. They could not help me and said I had to call client services. I called them 5 times and every time they promised they would call me back to give feedback - which NEVER happened. The cherry on the cake was when the supervisor told me on Thursday 16 July that she definitely would have called me back on Friday 17 July because, according to her, this bad service is unacceptable! I am so fed up for empty promises! They are all incompetent and clearly no client service exists!!
0 replies
136 months ago
Guarantee claim
We bought a base & mattress from Dial a Bed, Atterbury which is still under guarantee. On 13/01/2015 I contacted the store & emailed the invoice to them. I contacted the store several times to find out what the process is for the guarantee claim. Every time I get another excuse - like they are busy changing from companies but someone will contact me. I did not get joy from Solly who assisted me & spoke to the manager Ryno. He also promised that someone will contact me on Tuesday,10 February which never happened! I contacted the store again on 11 February but Ryno was not available & I left a message with Solly whom promised to call me back (previous times he never called back!) & AGAIN had the excuse about the company that is in the process of changes that is happening. Until today not Solly nor Ryno or anyone else contacted me! How pathetic that a client needs to call every time just to hear empty promises! I am the client and don't care about internal politics and what is happening within the company! My money was good enough when I bought the set, but the after sale service is null and void!
77 replies
136 months ago
Pathetic service! Picasso Appliances,
I took my water dispensing machine to Picasso Appl for repairs.On investigation they found the compressor to be faulty, &
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
4 (57.142857142857146%)