ED
Etienne L
Active since Dec 2014
19
Reviews
0
Industries
Reviews
19 reviews9 months ago
It is so easy to log a call request and have someone phone me back within a few minutes, sometimes even seconds
It is so easy to log a call request and have someone phone me back within a few minutes, sometimes even seconds. They always resolve any queries I may have.
56 replies
32 months ago
Lack of feedback
I don't like to write negative reviews, but my recent experience with a return has left me very frustrated. On 29 August I collected a GMC Air Purifier from Takealot that I had ordered a few days before. I tested it out when I got back home. It states very clearly that the filter needs to be taken out of its bag before switching on the device, and so I did that. I really hoped that I would be able to run this purifier 24/7 without noticing it too much, but after using it for an hour at most, I realised that it is simply too big and bulky for my house, and the slight whining noise it gives off can clearly be heard. This made me feel that I wouldn't use this device at all, and so I opted to return it so that I could try the smaller unit from GMC. I neatly packaged everything up, except for the filter which was taken out of its bag. I then returned it to Takealot the very next day, 30 August. Here is where my frustration comes in; shortly after I returned the item, I had to log in to Takealot to see that the return was declined, stating that I needed to check my email for more details. To this day I did not receive a single email stating a reason for the decline. This is when I logged a request to try and find out what the issue was with the return. I simply got a reply saying that the matter has been escalated. After waiting a day, I still received no answer. I then tried phoning Takealot numerous times and got no answer. I then received an email saying that my call was missed, and I needed to reply to the same email with the ticket reference whereafter someone would reply swiftly. I did that, and yet again, no reply, even after a few hours. I requested numerous times that I be phoned back to discuss the matter, but to no avail. It also seems that every time someone responds to me by email, the previous ticket was closed and a new one opened. How does this affect priority? Surely there must be some queuing system that prioritizes older requests? If so, wouldn’t the opening of a new ticket essentially lower the priority of the initial request? Eventually after having called Takealot probably around 12 times, someone answered. She managed to see that the reason for decline was that the original packaging was damaged and that the filter had been opened. Firstly, the packaging was not in the best state when I collected it in the first place. If this is the damage that was being referred to, then this must've happened during transit. Why would I purposefully damage packaging of an expensive item that I know I might send back? Secondly, the filter might have been opened, but as I mentioned, I used the device for at most an hour. It can clearly be seen by the date ordered and returned that I didn't have time to use it for any longer than that. I understand that the filter is something that needs to be replaced, and with it being opened it means that it is not new anymore. However, a brand new filter in a sealed bag can simply be purchased and placed inside the purifier. I even told the consultant that Takealot can deduct money for a new filter. I simply just don’t want the purifier anymore. The consultant said that she would raise the issue with her team leader and get back to me the same day. Guess what? She didn't. This was on 2 September. What surprised me was that I returned another item the same day (ThermoPro Hygrometer) and this was returned successfully, even though I had also opened this item and used it for a short amount of time. So, barring the filter, there is no real difference between returning the air purifier and returning the hygrometer. Today I phoned Takealot yet again and I was told yet again that I would have feedback before 7pm. Guess what? No feedback. Now I am still stuck not knowing if I will receive a refund or not, and what is going to happen with the item. This lack of feedback is simply not acceptable, and neither is the fact that customers need to spend their time attempting to make a phone call that goes unanswered 90% of the time.
0 replies
32 months ago
Lack of feedback
I don't like to write negative reviews, but my recent experience with a return has left me very frustrated. On 29 August I collected a GMC Air Purifier from Takealot that I had ordered a few days before. I tested it out when I got back home. It states very clearly that the filter needs to be taken out of its bag before switching on the device, and so I did that. I really hoped that I would be able to run this purifier 24/7 without noticing it too much, but after using it for an hour at most, I realised that it is simply too big and bulky for my house, and the slight whining noise it gives off can clearly be heard. This made me feel that I wouldn't use this device at all, and so I opted to return it so that I could try the smaller unit from GMC. I neatly packaged everything up, except for the filter which was taken out of its bag. I then returned it to Takealot the very next day, 30 August. Here is where my frustration comes in; shortly after I returned the item, I had to log in to Takealot to see that the return was declined, stating that I needed to check my email for more details. I haven't received any emails stating a reason for the decline. This is when I logged a request to try and find out what the issue was with the return. I simply got a reply saying that the matter has been escalated. After waiting a day, I still received no answer. I then tried phoning Takealot numerous times and got no answer. I then received an email saying that my call was missed and I needed to reply to the same email with the ticket reference whereafter someone would reply swiftly. I did that, and yet again, no reply, even after a few hours. I requested numerous times that I be phoned back to discuss the matter, but to no avail. It also seems that every time someone rep**** to me by email, the previous ticket was closed and a new one opened. How does this affect priority? Surely there must be some queuing system that prioritizes older requests? If so, wouldn’t the opening of a new ticket essentially lower the priority of the initial request? Eventually after having called Takealot probably around 12 times, someone answered. She managed to see that the reason for decline was that the original packaging was damaged and that the filter had been opened. Firstly, the packaging was not in the best state when I collected it in the first place. If this is the damage that was being referred to, then this must've happened during transit. Why would I purposefully damage packaging of an expensive item that I know I might send back? Secondly, the filter might have been opened, but as I mentioned, I used the device for at most an hour. It can clearly be seen by the date ordered and returned that I didn't have time to use it for any longer than that. I understand that the filter is something that needs to be replaced, and with it being opened it means that it is not new anymore. However, a brand new filter in a sealed bag can simply be purchased and placed inside the purifier. I even told the consultant that Takealot can deduct money for a new filter. I simply just don’t want the purifier anymore. The consultant said that she would raise the issue with her team leader and get back to me the same day. Guess what? She didn't. This was on 2 September. What surprised me was that I returned another item the same day (ThermoPro Hygrometer) and this was returned successfully, even though I had also opened this item and used it for a short amount of time. So, barring the filter, there is no real difference between returning the air purifier and returning the hygrometer. Now I am still stuck not knowing if I will receive a refund or not, and what is going to happen with the item. This lack of feedback is simply not acceptable and neither is the fact that customers need to spend their time attempting to make a phone call that goes unanswered 90% of the time.
0 replies
42 months ago
Highly Recommended
I'd certainly recommend Linda and her team to anyone in need of home based care. Communication was prompt and clear from the start and my mom had a carer in her home within 2 days of contacting Caring With Heart. My mom was very happy with her carer, Anastasia, who did a great job with everything she was tasked with. Linda also keeps in touch with her carers throughout the day and checks in on her clients weekly. I also received regular updates which made me feel like my mom is in good hands. Keep up the good work, Caring With Heart! :)
60 replies
42 months ago
Unknown "Escalation" amounts
Good day I am emailing to complain about the lack of feedback I have been receiving regarding a recent query of mine. There have been two escalations on my account for the amount of plus-minus -R4500. I understand this has to do with the prime interest rate hikes, yet I can't seem to figure out how these amounts are calculated and they seem a bit excessive! I phoned your call center after which I was told that my query would be directed to a subject matter expert. After a while I received a mail from Robbie Percy who explained to me how the normal interest is calculated. However, this is not what I asked for. I tried contacting him numerous times, but I simply get no response and no one else from Wesbank has contacted me either. I have been waiting for an answer on how this interest is calculated since 7 October. Kind regards, Etienne
399 replies
80 months ago
ADSL and phone disconnected for no reason
On Tuesday, 12 September at around 11:30 AM I saw an OpenServe technician opening the hatch in the ground in front of my house to work on the phone lines. At first I thought nothing of it. I figured it might just be routine maintenance. Suddenly, my Internet and phone line stopped working completely, almost as if something was disconnected. The OpenServe technician drove away and I never saw him again. I have since been without Internet, a phone, or an explanation as to why suddenly everything stopped working directly after I saw the technician in front of my house. I work from home which means I rely quite heavily on having a working Internet connection. I don't understand how OpenServe/Telkom thinks they can just disconnect someone without it affecting anyone. Afterwards, I logged a fault and a technician was scheduled to arrive the following day. Of course I knew nothing about this as no one phoned me beforehand as I requested. I work during the day and I can't stay at home to wait for a technician to arrive. This should be common sense. I would like to know exactly what the certain technician did on 12 September which made me lose connection and why there was no communication to me about anything. There must have been a reason why he was here or a job of some sort must have been scheduled...
0 replies
81 months ago
No frills, no fuss
It has been such a pleasure dealing with Discovery. My mom has had to undergo two surgeries this year, both of which occurred within one month. The first was an emergency as she fell and broke her shoulder. She had to be taken to the hospital immediately where she had an examination and x-rays taken. Afterwards, she had to be admitted to hospital. This happened on a Tuesday and the doctor could only see her on the Saturday. She was discharged on the Monday. My first worry was whether this cost of staying in the hospital for an entire week would be covered. My worries were for nothing as all claims were covered in full, even the physiothe****** who visited my mom in-hospital. The next was a tumour that had to be removed from my mom's scalp. This was due about a month after she had the fall. As this was not an emergency, I went through the normal pre-admission process which, in itself, was a breeze and took about 5-10 minutes, thanks to a lady called Deirdré who assisted me on the phone. My mom went to the hospital, had the tumour removed and was back at home the same day. About two days afterwards I received a Discovery Claims email informing me that once again, everything was covered in full. This is what dealing with a medical insurance company should be like - no frills, no fuss.
105 replies
100 months ago
Incompetent customer care consultants
I recently discovered that my funds are invested in a different fund that I chose i.e the Absolute Smooth Growth portfolio. I chose the Absolute Stable Growth portfolio. I inquired about this via email and I received a reply stating that my funds are indeed invested in the Absolute Stable Growth portfolio. I replied once more with a screenshot of my statement stating that 100% of my funds are invested in the Absolute Smooth Growth portfolio. I got another reply contradicting the previous reply with an attached benefit quotation stating exactly this, that all my funds are invested in Absolute Smooth Growth and NOT Absolute Stable Growth which is the portfolio I chose. I always have this experience with customer care. The people replying to me don't even try to understand my question. They simply reply with the most generic response possible. Please hire customer care consultants who are able to understand questions that clients may ask and who actually make an effort in trying to answer them.
210 replies
100 months ago
No option to delete credit card details
This is not so much a complaint as it is a suggestion. I recently discovered that the only way to remove credit card details from my account is to create a dummy order and on the payment screen an option is provided where I can remove these details. Not everyone is happy to have their details saved. Please bring the option to remove credit card details back, or better even, provide an option where details have to be entered each time.
0 replies
107 months ago
Too far from the exchange
<p>This is not so much a complaint as it is me trying to figure out why I cannot be moved to a closer exchange. My main problem is that I am currently paying for a 10 Mbps ADSL line, but I am receiving 6 Mbps speeds. This is not an issue at my house as I have tried every possible fix there is. I've had technicians come out to have a look and they informed me that the exchange I am connected to is too far from my house. I have contacted Telkom numerous times over the past few months to figure out why my line cannot be moved to a closer exchange, only to be told that I am already connected to the closest exchange, which according to Telkom is about 4km away. I just find it hard to believe that there is not a single exchange closer to my house. Is it possible to see a geographical map of all exchanges so I can get some peace of mind?</p>
112 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
3 (15.789473684210526%)
2 Star
11 (57.89473684210526%)
1 Star
1 (5.2631578947368425%)