KI
Kenny I
Active since Dec 2014
8
Reviews
0
Industries
Reviews
8 reviews64 months ago
Vodacom did not cancel my debit order
I called to cancel my contract after my contract duration had ended and 2 months later I am still being charged. When I called to cancel the guy told me that the debit order was cancelled and I wont get charged. After the first debit order I assumed it would be the last but then the 2nd came off. Now after closing my bank account it looks like I have not paid my debit order so of course this will look bad on my credit score when my wife and I are trying to start a life. I went in store to try and sort out the issue but they notified me that the only way is to call the number 0821958. I called the number 3 times and each time got cut off and could not reach a representative of which I have recordings.
112 replies
70 months ago
WORST COMPANY. VERY SHADY SALES.
I signed up to a course because I got a phone call from a person saying it would be 3 months for R900 or so. So I specifically asked "Is this the ONLY payment?" and he responded "YES, nothing else will come off your account".. 3 months later another R988 came off my card and when I queried it they said "I notice that your quarterly subscription was renewed as you had not canceled the subscription before its renewal." On the phone call there was absolutely NO mention of a renewal or subscription. I would suggest you rather go with a more reputable company like Udemy, Lynda or anything else.
53 replies
93 months ago
Kept billing me for a service I cancelled and won't refund me!?
I had a 4mb ADSL bundle with Afrihost and I upgraded to fibre, so when the fibre was ready I PHONED afrihost and asked if I could cancel the ADSL so the person on the phone told me I can go onto client zone and cancel so I did exactly that. Clicked CANCEL service on client zone. There was nothing else I could do cause it said it was PENDING.. 2 Months later I notice that I am still getting billed. I login to check and a 4MB data line is still ACTIVE. So instead of CANCELLING it DOWNGRADED my service?? I emailed and said I cancelled this why am I still being billed I want a refund and this was the response thread.. From Afrihost: "On 2018-04-26, we have received your cancellation request for the package 200GB Capped DSL Data. However we have not received the request for your Telkom DSL line. It was cancelled on 2018-08-02. Your DSL line was active and that is why you have charged for it. Unfortunately we are not able to provide a refund for the active product. We wont be charging you from next month as you have cancelled the package. " I responded.. "Thats exactly my point though.. The product was a bundle and I clicked on the service in Client zone and clicked cancel service, little did I know that when I clicked to cancel the service it wasnt actually cancelling the service it was "DOWNGRADING" it.. So really what I should have done was clicked to cancel the bundle package, WAITED for it to approve and then clicked to cancel the Line (again)?? This is ridiculous! Something should be done about this!" And then got this reply from Afrihost .. "Unfortunately that is how the system works on our end, once you cancel the package which is bundled it goes back to it's orignal package then you cancel from there. Apologies for the inconvenience caused." This in my opinion is shocking! If I cancel a service I dont want to downgrade.. If I wanted to downgrade I would have downgraded! Waste of my money for something I wasnt using. I am NOT impressed with their level of service in this regard.
0 replies
98 months ago
Vodacom taking airtime
R10 a day! Vodacom has been taking my airtime by signing me up to applications that I did not opt in for! I read a few articles online about how the exact same thing has happened to other people! You get signed up (somehow) and on a daily basis money is taken from your account. I phoned Vodacom to cancel ALL of these features robbing me blind and the lady on the phone said she can see im signed up to something costing me R10 a day, no clue on how it happened or what it was but she had the ability to cancel it. How can a vodacom employee cancel a subscription that does not belong to vodacom? An article on mybroadband states that "Vodacom rolled out its double opt-in system" to prevent WASP's but I did NOT double opt-in to anything!! I am really not impressed with Vodacom at the moment because their hand is in my pocket and of course nothing will happen about it. I'm considering leaving Vodacom and moving to another network if I do not receive a satisfactory answer and if the problem is not resolved.
159 replies
103 months ago
Terrible and dissappointing
I dont know how a person who works at an english company and speaks english fluently everyday can get 30% for pronunciation. Keyboard had tipexed letters on worn out buttons. It was dirty and not well presented, lady at the counter was eating while speaking and proof of attendance was printed with a printer running out of ink so half the page was illegible. Overall this was a terrible experience and will NOT be using Pearson Vue again!!
0 replies
126 months ago
Great Service
I recently had to replace my chain and sprockets on my R1 and when I phoned Chantelle she was friendly, knew what I needed and assisted with generating a quote. She actually called me back when she said she would (which most companies do not call back) and when the product was available she called to inform me and made sure that I was happy. She went the extra mile. Would definitely recommend her at Trac Mac.
0 replies
126 months ago
Brilliant Fragrance Salesman
I am getting married in a few months and my fiance and I were looking for fragrances so we popped into Edgars to look for some perfumes. The sales man that assisted us was beyond our expectations - Jermain i think his name was. He knew a lot about each fragrance was able to assist us with a particular smell we where looking for and knew his product well which is rare because previously shopping for perfumes the sales staff at most other stores (a.) dont know what they are selling or it's origin or contents and (b.) are not interested in your request. <br> He was not pushy in trying to sell products, he told us to take our time when making a decision and to make sure we were 100% happy. <br> Positive attitude and great customer service. EDGARS you must give that man at V&A waterfront a raise! Ive told many people already to go to him if you are looking for a fragrance.
75 replies
126 months ago
Useless telephone service
I had issues making payments using my credit card online even though sufficient funds are on the card. Phoned 10 min on hold, got to general enquiries. They couldnt help so transferred me through to card enquiries, held again for 10min he checked my account and apparently nothing is wrong with the account, tells me i need to speak to internet banking, transfers me again for another 10min, get through to internet banking and tells me he doesnt understand and that he couldnt help me with my request and i must go into a store. Time for me to change to fnb or capitec.
75 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)