TS
Thembeka S
Active since Dec 2014
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Unfair treatment and bullying
I am writing to formally raise my concerns regarding the rental agreement I entered into in June 2024. At the time of signing, I was verbally assured that I could cancel the contract at any time should the need arise. Unfortunately, around September 2024, I experienced severe personal and financial difficulties that impacted my ability to meet my monthly debit order obligations. When I received a statement in January 2025 reflecting arrears, I immediately made payment arrangements, which I have consistently honoured. I also requested that the services be temporarily suspended until my financial situation stabilised. However, this request was declined, and I was instead threatened with legal action. In July 2025, my account was debited twice the usual amount. When I queried this, I was informed via email that a refund would be processed. To date, no refund has been received. Upon following up and expressing my intention to cancel the services due to the breakdown of trust and the poor treatment I’ve received, I was informed that cancellation is not permitted as I signed a 36-month contract, and that I would remain liable for the full term if I choose to terminate. I find this response unacceptable and feel that I am being unfairly treated. I no longer wish to continue with a service that has caused me significant distress and failed to act in good faith. I believe I should not be forced to continue paying for a service I no longer need, particularly under these circumstances. Please help me.
0 replies
46 months ago
Vuyiswa assisted me ...
Vuyiswa assisted me excellently, and very helpful
134 replies
112 months ago
Spectacle Warehouse Quick and Professional Response
<p>I am happy and appreciate their quick response in resolving my problem. Thank you for your support and excellent service in this matter.</p>
56 replies
112 months ago
Quick Response from Spectacle Warehouse
<p>I am happy that the manager of Spectacle Warehouse in Atterbury Value Mart responded very quick to my problem and she gave me a really good service. Thank you Lizette for your excellent customer service.</p>
56 replies
112 months ago
Spectacle Warehouse stole money from my medical aid
<p>I did my glasses with Spectacle Warehouse Atterburry in November 2016 and when I got the glasses I experienced headaches, and could not see properly with the glasses and eventually reported this to them. They gave an appointment to go for another test and they told me my glasses are too strong for me and said maybe my eyes were too tired when I saw them the first time. We did another set of glasses and was told to bring wrong set back. With the new one I selected another frame and requested thining of the glasses and was aware that I will pay for new request. I was paying cash for all this as I did not want to exhaust my medical aid as I am on a lower option. At the end I signed an invoice for the amount of approximately R1900.00 but when I collected the glasses, I was given an invoice of R approximately R2900.00 I them questioned how It got to that amount. They did some calculations trying to credit me for the wrong glasses and the difference I needed to pay but instead the amount kept escalating to R3600 and when I said I don't understand it went down to R3300.00. They also told me my glasses had transition and ask why because I clear stated that I do not need transition on my glasses as I have sunglasses, they told me it was a mistake and it was so unfortunate that all the people who help me with my glasses were conveniently not there on that day. I got irritated and tired of aguing and offered them my debit card to pay that amount. The lady who was helping me by the name of Simone, refused to take my card and said I must not pay then, She will discuss the matter with their manager the following day and they will give me a call to let me know how much I owe. The days went by and I still did not receive a call from them. I was shocked to receive an sms on the 2 February telling me that my medical aid paid an amount of R5449.00. What engers me most is that they did not call me as they promised to tell me the outcome and how they arrived to that amount instead, they went behind my back to claim from my medical aid, which was not what we agreed upon as I specifically told them I am going to pay cash for this transaction. For me, I feel that they stole from me. It is imoral to agree on something with someone and then go behind their back and do something you did not agree upon. They gave me a very bad, rotten service and I need explaination of why they did this. Who gave them permission to claim from my medical aid when I clearly stated that I will pay cash.</p>
112 replies
123 months ago
Poor Quality Shoes
I ordered shoes (Sarah J Weave trim Flat Sandals) on 20 November 2015 and only wore them for few days when I discovered that they were cracking and peeling off on the back. I sent them back in January 2016.They replaced with a new pair of the same shoes which I only wore Once and it started cracking again at the back, I again sent it back and wrote them an email that I do not need the shoe anymore they should rather give me another one of the same price or refund. Instead they sent back to me the same cracked shoe without communication which I sent it back and sent them an email again and on the 1 March they sent back to me the same cracked shoe without any communication of why they are doing that and I sent it back again. Today I decided to call them and find out what is going on and they are telling me that the shoe is not poor quality but it looks like it was hit against something and I ask why would I do that, can't they see the cracks on the shoe? but in all they are refusing to give me a refund though I explained that I never hit the shoe against anything I wore it for One day and it started cracking and anyone can see the cracks. Unhappy and regret ever buying from them.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
2 (33.333333333333336%)