SS
Siddeek S
Active since Jan 2015
17
Reviews
0
Industries
Reviews
17 reviews36 months ago
BROKEN TV & BAD SERVICE
I removed the TV from the packing, upon removing it I did not notice any defaults on the TV. I setup everything, turned the TV off to have dinner. Upon returning to turn the TV on, the picture went away as per the pictures which I attached. When going close to the TV I noticed a line through the screen. I would not have been aware if there was any cracks or defaults on the screen if the picture did not go away. I did not even use the TV and it was not even a day old, so I feel its total unfair that I should be held liable for this and I also paid for something which I did not benefit from it at all. The customer service person call me from RICHERSOUNDS and all he could say was put the TV on Facebook and maybe someone will buy it for parts. I paid over £ 300.00 for it and they don’t want to exchange it or refund me, what customer service is this, it’s extremely bad and unprofessional. The TV could have been damaged on the way from HISENSE or even at RICHERSOUNDS or even on the way to be delivered at my property and nobody is willing to take ownership of this and me as the customer is being penalized for this.
0 replies
110 months ago
Extremely bad service
<p>We reported a faulty line about 4 weeks ago and called everyday to full up and escalate it . It was never escalated and they only did it today. We work from home and haven't had Internet access for all this time. They are in no hurry to fix the fault or resolved the problem. We are paying for a service for four weeks and we never used it and this is called stealing. This is really unacceptable and unprofessional but if you don't pay for the service they are providing they cut your line.</p>
560 replies
111 months ago
Bad service
<p>The service of Norton Rose is extremely bad and they are unprofessional. The people are not very helping and friendly. I will never use there service again. It's like you are actually paying them lots of money to provide bad service. You need to follow up all the time with them they read your emails by just don't respond or delete it without reading. They make mistakes and don't take responsibility for there errors. </p>
0 replies
111 months ago
DQ mapper login problems
<p>I tried to login to https://www.dqmapper.co.za/login.aspx</p> <p>But I'm receiving error messages all the time that my user name and password is incorrect. The information I am providing is correct.</p>
0 replies
111 months ago
DQ mapper login problems
<p>I tried to login to https://www.dqmapper.co.za/login.aspx</p> <p>But I'm receiving error messages all the time that my user name and password is incorrect. The information I am providing is correct.</p>
56 replies
117 months ago
Claims
<p>I am really disgusted in the bad service that I'm receiving from Discovery Insure regarding my claim, from the assessor Jarryd Kuys; the claims consultant Tshepo Mohatle who is never available to take my calls and never returns them or responds to emails and his supervisor Charlene who never returned my call after an urgent message was left and also Brett Baartman the recoveries person who doesn't respond to emails as well. My car went in only for a door which had to be repaired and the assessor took photos show that there are other damages. When I left the vehicle there the damages weren't there and there are photos to confirm this so the panelbeaters (VDS) and the assessor needs to tell me what happened because I want it repaired otherwise legal action will be taken and I will also go to the media with this.</p>
318 replies
124 months ago
Call Centre Efficiency - Great service
Great service received the 1st time from Discovery. Given Reichenberger was helpful ; friendly and provided great customer service. Keep it up
150 replies
126 months ago
Bad Service
I purchased a brand new car from this dealership and three months after I purchased the vehicle I experienced problems. The vehicle went twice to them to resolved the issues which I was experiencing and when the vehicle is collected they confirm that all the issues have been resolved and it wasn't. The dealer principal hasn't contacted me after numerous emails sent. I also sent emails to the new vehicle sales person Trudie and the service manager Werner and they also still haven't contacted me as well. Where is the customer service going to in South Africa its really getting bad, once they sell you something they wont assist at all after that when you have problems.
0 replies
126 months ago
Bad Servive
I wouldnt recommended this plumbing company to anyone they have no way to speak to customers they are extremely rude and arrogant. They promise good service but what you get is something else. They have an extremely bad attitude I really am amazed how they good on Absa Banks panel. 082 444 7594
0 replies
129 months ago
DOES SOMEONE KNOW WHAT THEY ARE DOING
Good Morning,I would just like to bring it to your attention regarding the poor assistance and response received from the Student Bureau and Action Line. My son is currently studying at Wits and we applied for a study loan.We applied for a PC package where we could select from a range of devices on the .The loan was approved on the 26/08/2015 and Judy from the Student Bureau Centre confirmed that delivery should take place in two weeks.On the 08/09/2015 when i contacted Judy to confirm when i may expect delivery and received no response and on the 09/09/2015 Frieda Pretorius contacted me and advised me that the device i requested was no longer available. The first issue is was wasn't i advised when the loan was approved that the device is no longer available, how can Absa advertise something which is no longer available. When i contacted Digital Planet they confirmed that no order or payment was received from Absa. Why was i advised that the order was place and i wasn't? On the 10/09/2015 i contacted Action line and no response was received they only contacted me on the 14/09/2015. On the 11/09/2015 Absa confirmed that payment was made but the SP never received it. HELP PLEASE
75 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (64.70588235294117%)
1 Star
5 (29.41176470588235%)