JV
Jason V
Active since Jan 2015
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Absolutely useless
ABSOLUTELY fed up. Billed for services I can't use. Your TOBI chat bot *** is USELESS. Can't log a support query. You are happy to take my money each month but when I try to to get ANY level of support from your company NOTHING. Your call agents don't listen, your IVR goes nowhere. What am I paying for? I can't make or receive calls, I can't send or receive SMSs, when I call my number it tells me IT'S NOT AVAILABLE ON THE MTN NETWORK... despite being on Vodacom. Your staff at the shop say I must PAY for a new Sim Card that I just PURCHASED in JANUARY! I can't get through to anyone except your upgrades center... Like *** Vodacom honestly. Shocking
280 replies
37 months ago
Non existant customer service at Vodacom. What a joke.
It's sad that I even has to post this here...I app**** for an upgrade on my cellphone contract with Vodacom on the 11th of March 11:41, the lady on the line was helpful and assisted me in ordering a green Samsung S23 Ultra as an upgrade, she advised me there was a back order for the stock and there would be a slight delay, which I had no problem with. I didn't receive any Emails or SMSs confirming this either. I was then contacted by a Vodacom Representitive on the 14th of March at 11:12 where a lady confirmed delivery of my device within the next 3 and 5 working days and confirmed all the details of my order and delivery. There was a public holiday during this time and I decided I would wait a little bit longer, still not receiving any SMSs or Emails or Tracking Numbers confirming this. After not hearing anything further thereafter, I called in on the 27th of March 3 times with the call centre putting the phone down in my ears each time until around 09:42 where a lady answered and said that my order was showing as pending, followed by the device I had chosen showing as "obsolete" on the system and no longer available... I was asked if anyone had contacted me regarding this and I rep**** no that I was not contacted and was unaware, and I asked if I would have to resubmit my upgrade from scratch now that the order was cancelled/obsolete? She confirmed I would have to start the order process from scratch and then shortly after she said actually no I won't, I could instead take a different colour that was in stock on the same contract which was a Cream/White colour, I accepted as I really honestly don't care about the colour. She hastily confirmed all my details and ended the call as soon as possible. Still no SMSs, Emails or Tracking Numbers confirming this... I then called in today 29 March AGAIN to follow up and ensure that everything was in fact on track this time(wasting who knows how much airtime with all these calls and getting nowhere and different stories), this was at 15:57 where a male answered (who didn't seem very interested on being on the call) and told me that there was no order at all for me on my account, my account was also blocked on the system for any type of Online Upgrade due to "Suspicious Activity on my account" (now I wonder why that is, could it be THAT A PERSON IS TRYING TO FIND OUT WHAT THE HELL is happening with their contract??? With the amount of times I have been asked for my ID, Bank, Bank Type, Physical Address, Full Name, Email... you would think that if there was in fact some form of suspicious activity someone would contact you ON SOME FORM RIGHT???) and I would have to visit a store to place an order. At this point I'm fuming, and I asked how is this possible, I have had 3 different agents either confirming my order or confirming delivery of my order and so forth, being messed around with this back and forth... I asked if I could speak to a manager and he told me he was a supervisor and all the managers were in a meeting (convenient and helpful right???), and I repeated what these agents had told me previously and he told me that that was my conversation with those agents and he won't know what we said, so I asked him to then bring up the recordings of all this, but he honestly couldn't be bothered or cared and as fast as he humanly could transferred me to customer care before I could finish talking... And of course Customer Care was so helpful because there 1. isn't an option a person can select to even remotely help with all this unnecessary nonsense I have been put through, 2. you get prompted to input a number AND YOU GUESSED IT... it doesn't work.... So back again in circles with trying to find out what the hell is happening with my order and so forth, I phoned 4 times, first agent couldn't hear me of course (my line was crystal clear on any other human being I contacted), second person broke up every 5 seconds and after 5 minutes of repeating my ID I just gave up... until eventually the third person I spoke to who ACTUALLY took the time to listen to me, finally confirmed that my account is not in FACT blocked due to suspicious activity! And that my original order for the Green S23 Ultra was in fact still active on the system, although there was some system error at the time (honestly can't remember anymore) that she would arrange for a manager to contact me tomorrow(I'd honestly be surprised if that even happened). I have to say the level of service I have received is terrible, I'm sure I'm not the only customer. I can't say I will be recommending Vodacom to anyone going forward for any services.
159 replies
40 months ago
Vox Telecoms would not recommend to anyone.
I am generally not one to complain, having worked in the ISP industry for several years I do have a level of understanding. To begin with my initial experience with Vox (not my choice as we were moved from SADV to Vox) was not a pleasant one, starting with my ID Documents being required which were already give to SADV months before which Vox was insisting have to be Police Certified copies or the account would be suspended. I sent through non Police Certified copies and they were accepted. Since moving across to Vox there has been problem after problem after problem, without any notifications sent out that there is an issue, however I did not log a ticket for any of these as I understand, working for an ISP etc. and generally I will not complain. I logged a ticket with Vox about a week ago regarding slow Fibre Speeds and packet loss in the evenings which appears to be related to congestion(I understand it's a broadband service that relies on OpenAccess Fibre), when logging this ticket via Email only 16 hours later did I receive a Ticket number, that my ticket has been logged and that it would be attended to as soon as possible. 7 days later, not a single response from Vox and I have told them not to even bother anymore as I have cancelled my services through them. Once again I'm not expecting the ticket to be resolved, just some sort of correspondence that someone is attending to or looking into the issue. My colleague with the same issue went as far as to contact the Call Centre, of which because he does not have a "Vox" router they can't assist any further. Please tell me, what testing is your call centre going to do that is any different from the tests that we can run? Ping, Traceroute, Bandwidth Tests and so forth, if they aren't even able to respond to a simple ticket that was logged with all the relevant information. Ontop of this, proceeding to cancel my account on the website... you click cancel and then the next option to actually cancel your account is greyed out and unclickable... none the less I was able to get the cancellation working, to date nobody has contacted me regarding my cancellation which is set for 1 March 2023 and was logged on the 6th of January. I really don't feel I should have to pay for an additional months services THAT I AM NOT GOING TO USE when my Fibre is physically unusable, which I require for my Job forcing me to seek out alternative connectivity because you are unable to deliver your services, which Vox is more than happy to bill me for every month from me.
660 replies
56 months ago
More than likely a SCAM BUSINESS. STAY AWAY
Ordered an item through the company, promised it would be shipped on a certain date. Thereafter all emails ignored, nearly a month has passed and nothing has been received. WOULD NOT RECOMMEND this company at ALL. Suprisingly their Facebook page has been removed as well SUSPICIOUS.
0 replies
61 months ago
Maybe now that it's on Hellopeter you'll acutally communicate and respond to a now extremely irate customer.
Absolutely pathetic non existent service. I feel a 1 Star review is to high. Your customer service has really gone down. I have tried repeatedly to log a query from your Contact Us Page on your Website, your Whatsapp Line and via email and I have gotten absolutely nowhere due to no feedback or response ever and staff just disregarding my issue as "it's not their problem". Even after explicitly saying "Yes hi, I have tried contacting your Mr Price Cellular multiple times now via email and telephone to log a complaint regarding my cellphone with no success and no feedback ever received" the response I receive is "Unfortunately the mobile team is not available on this platform as yet and we can not assist you with mobile related queries. Kindly contact the call centre on 0800212535 or email them at support@mrpmobile.com." Absolutely pathetic honestly. Below is the email I logged a week ago after trying to communicate with you via Phone, Whatsapp and Email. "Good Day, I have tried many times to log my complaint and I have been unsuccessful. I am disgusted by the level of service Mr Price has shown me. I took my Samsung A20 Cellphone in for repairs in around April 2020, due to the phone becoming slow and responsive. All the warranty Documentation was completed at the Hemingways Branch in East London. Thereafter I received no feedback regarding the status of my cellphone. As no feedback was received I eventually went back to the store when I could take leave from work, the lady told me that I would have to come back the next day as she was unable to help me regarding my phone nor give me an update. The next day was the Monday as I had gone in on the Friday, the lady went to look for my phone and I had to wait nearly 40 Minutes at which point we found out that the phone had never been sent for Its’ warranty. She apologized and ensured me it would be sent off. Then I was instructed not to bring the phone into the store that I purchased the phone from and to instead take it directly to Vodacom or whoever Mr Price uses(you can understand my frustration here). Regardless they would send the phone away for me. Nearly 4 weeks had passed when I received my first Phone Call from the branch regarding my phone at which point they had no Idea what the actual fault was with my phone despite documenting everything on the day that I took my phone into the store. I advised what the issues with the phone were. There are absolutely no feedback again until today 26 March 2021 asking me why I haven’t come to fetch my phone, at which point I stopped the lady and said to her I had been without this phone for a whole year now waiting for feedback and I had to go purchase a new phone as I was getting nowhere with Mr Price and my cellphone. Upon finally receiving my phone back this phone is covered in scratches on the back cover (it has a mirror style back cover), covered in finger prints and sticky marks and the front screen is scratched and there is tool mark on the side of the screen upon first inspection. This phone did not have a single blemish, scratch or mark when booked in. Looking at the Job card this phone was booked into D & D Electronics by Mr Price that the phone wasn’t even booked in for the reason I specified upon taking it to Mr Price. The fault was stated as not Powering on which it clearly was… On the Job card it states that my phone was booked in being very scratched which would have only happened by being mishandled by Mr Price while in the possession of Mr Price. I do not feel that I as the paying customer should accept this Cell Phone back after the absolutely appalling service I have received by your staff which is a clear reflection of the Customer Service Level given by Mr Price. It is impossible to phone this branch and I can’t goto the branch every week and wait in a Queue for hours to get an ounce of feedback by your staff. I await your feedback."
212 replies
82 months ago
MTN useles with responding to clients.
I had registered for a cellphone online, and phoned a few days later in which I was told that I didn't qualify for the package I had applied for, however I fully qualify for the same package over 3 years instead. I was told I qualify and I am approved and that after forwarding my 3 months bank statements, ID and proof of residence etc. the phone would be delivered to me within 10 working days. About 5 days later I get a silly sms and email saying "Dear Valued Customer; your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request" (this after being told that I am approved, I do qualify, having a different package suggested for me so that I would meet the requirements and the phone will be shipped off etc.) Upon trying to phone their call centre several times with no success, holding for several hours, I logged a ticket on their website regarding the entire matter of which I still have not had a response on since it was logged 03/07/2019 with the ref 412803, which also states that responses are typically within 4 hours... It has now been 8 days and still nothing. I'm mostly upset that I was told that I'm approved, I qualify, the phone will be delivered after the documents are sent to MTN and then receiving this stupid generic message back to say I don't meet the criteria that honestly explains nothing at all and when trying to query whats happening etc. suddenly you can't get in touch with anyone, instead of being declined while talking to the sales agent on the phone. My MTN Contract reference and my MTN Ticket references are in attached to this post. I look forward to hearing from you. You will have all my details in the references above.
148 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)