QH
Quinton Henry-Taylor
Active since Feb 2015
347
Reviews
0
Industries
Reviews
347 reviews3 months ago
Sanlam & Easy Equities Funeral Cover
Good day, I took out two funeral cover policies via EasyEquities, with Sanlam as the underwriter. The policy documents were received on the same day; however, the only available payment option was credit card. I entered my credit card details with the understanding that I would later be able to change the payment method to EFT or debit order, as is standard practice. Unfortunately, this has proven impossible. When I attempted to contact Sanlam to arrange an alternative payment method, I emailed the address provided on the policydocumentation — only for the email to bounce back as an invalid email address. I double-checked the address to ensure it was captured correctly. To date: No payments have been deducted I have been unable to get hold of Sanlam through the available channels There is no functional email contact I have no way to update my payment method This situation is extremely frustrating. I want to keep these policies active, but Sanlam’s lack of accessibility and ineffective communication makes this impossible. As usual, Sanlam appears to be unreachable when assistance is actually required. Please assist urgently by: Providing a valid contact email or call-back Allowing me to change the payment method to EFT or debit order Confirming that my policies have not been prejudiced due to Sanlam’s inaccessibility expect this matter to be addressed as soon as possible, as the current setup leaves clients with no practical way to manage their policies. Kind regards,
280 replies
3 months ago
Discovery Funeral Cover
Good day, Each month I receive the same SMS stating: “We did not receive your premium on your Discovery Policy. Your waiting period may be affected. Call 0860 372 030 and quote Ref: *********.” This is despite the fact that my premium is paid every month via EFT using the correct reference. Since the inception of this policy, I have phoned your call centre three times every month to confirm that payment was made, only to be reassured that everything is in order — yet the same SMS continues to arrive month after month. This ongoing issue is unacceptable and extremely frustrating. I have comp**** fully with my payment obligations. If payments are not being allocated correctly on your side, that is not a failure on my part. I am now seriously concerned about the impact this may have on my waiting period and policy validity. I would also like to understand why Discovery partners with Phakama if they are unable to correctly allocate client payments, as this recurring problem reflects poorly on your service and creates unnecessary stress for clients. I have been patient, but my patience is now wearing thin. I expect this matter to be permanently resolved, written confirmation that my premiums are fully up to date, and assurance that my policy and waiting period have not been affected in any way. Please treat this matter with urgency. Kind regards
56 replies
3 months ago
Efficient Wealth SA
@Efficient Wealth SA @Nichail Aggenbag I’ve been with Nichail for a year now, and no one can top his level of customer satisfaction. Not only is he an incredible financial broker, but he’s also an amazing human being. He consistently goes out of his way to impress me with his knowledge, professionalism, and dedication. Most importantly, he’s always available when I need him the most—something that truly sets him apart. Nichail, thank you. You’ve been such a blessing, and I genuinely can’t recommend you highly enough.
0 replies
6 months ago
Furious Complaint – Unfair Removal of Hospital from Provider List
Good day, I am absolutely furious and deeply disappointed. Today I found out by pure chance that the only hospital in our area — the one my mother relies on — has been removed from your provider list, and yet no one from Discovery had the decency to notify us. Please explain to me how this is fair to a paying client? How is it acceptable that my mother now has to rely on a state facility because Discovery decided to quietly cut corners and save a few rand? This isn’t just an inconvenience — it’s unacceptable and disgraceful. What makes me the angriest is that there was zero communication. Don’t insult me with the usual line about it being our duty to “check the list.” It is your responsibility to notify your members when such a critical change affects their access to healthcare. After years of paying premiums, this is the treatment we get? I am officially done with Discovery.
106 replies
8 months ago
Funeral Cover Parent
Good day, We took out funeral policy for my dad via telephonic-engagement. Policy was suppose to incept today, 1/9/2025. I requested on previous occassions for the debit order to be cancelled,and prefer payment via eft. FNB refuse to issue banking details for funeral cover. Please assist. I do not want to cancel policy. Kind Regards
53 replies
8 months ago
Discovery Funeral Policy
Good day, I phoned about a week or two ago regarding a new funeral policy for my father. During that call, I was advised that I could not take out the funeral cover without the insured person being present, which we have since completed. I also requested to be made the policyholder, and was advised that I would need to complete a form to do so. However, I was later informed that this would not be possible. In addition, I requested to remove the broker in order to appoint my own, but was again informed that this cannot be done. At this stage, I would like to formally request the following: 1. Removal of the broker so that I may deal directly with Discovery. 2. The option to make payments via EFT. 3. Once again, for consideration to be given that I be made the policyholder. Please assist me in resolving this matter urgently, as I am seriously considering cancelling this policy if these issues cannot be addressed. Kind Regards
53 replies
11 months ago
Discovery Health - Never seem to amaze me!
Good day, We visited our general practitioner on Friday, 30 May 2025. My husband was extremely ill and tested positive for swine flu using a test administered by the GP. The doctor prescribed Tamiflu, explaining it was the only effective treatment. To our shock, our medical aid once again refused to cover the cost of the medication. On top of that, I was diagnosed with a serious ear infection. The prescribed medication—which is listed on Discovery’s own formulary—was also not covered. Clicks Pharmacy didn’t have it in stock and, when they asked for alternatives, they were told there were none. How is this acceptable? We are paying over R4000 per month for a medical aid that continuously fails to cover basic and essential treatments. I submitted the pharmacy claims, and, as usual, Discovery has yet to respond. I'm absolutely fed up. What exactly are we paying for if we’re left to pay out-of-pocket during serious illness? I want the claims paid immediately, or I will be canceling this medical aid. I’ve had enough.
106 replies
11 months ago
Ninety One Investment
Dear Ninety-One Customer Service, I am writing to formally raise a concern regarding the handling of our investment accounts with Ninety-One ahead of their inception date of 1 June 2025. While the initial online application process was smooth and efficient, including the linking of our personal broker, we have already encountered multiple service issues—even before the policies have commenced. Specifically, we have experienced significant difficulty in attempting to change the debit order from one bank account to another. This should be a straightforward request, yet it appears to be beyond the capability of any consultant we have engaged with so far. Additionally, we have five investments with Ninety-One, each under a different family member’s name. As per the official documentation submitted through our broker, I am authorised to speak and act on behalf of all five account holders. Despite this, one of your consultants informed me last Friday that I am not permitted to speak on their behalf, directly contradicting the documentation you have on file. This is unacceptable and does not inspire confidence in the level of service and care that should accompany the management of our investments. I am requesting that a member of management contact me directly and urgently to resolve this issue. We chose Ninety-One based on a reputation for professionalism and quality service—so far, this experience has fallen far short of that standard. I look forward to your prompt response. Yours sincerely,
232 replies
14 months ago
Discovery Life (Cancellation is an option)
Dear Discovery Life Team, I am writing to express my frustration and dissatisfaction with the service I have received over the past few months. In November, I requested changes to my policy, yet it took 3 months for a nurse to be sent out. Now, it is 4 months, and still, no changes have been made to my policy. To make matters worse, I am now being asked for additional information that was not required at the beginning of this process. Clearly, it seems that you are not interested in acquiring new business, and I am becoming increasingly fed up with the constant delays and new requirements being imposed upon me. This is not the level of service I expect from a company that receives R8000 from me each month. I request that someone contacts me before the end of business today to resolve this issue. If no action is taken, I will have no choice but to proceed with canceling my policy and will begin exploring alternative options across all departments of my Discovery portfolio. I trust you will take immediate action to resolve this matter promptly. Sincerely,
106 replies
15 months ago
Subject: Disappointed with Recent Service Experience
Dear Dischem, Well done, Dischem. You’ve managed to disappoint me yet again by hiring consultants who seem to do more harm than good for your business. I uploaded three scripts for myself, my mom, and my dad. I have full consent and handle all the necessary admin for my parents. However, today your consultant decided that it was the right time to frustrate me by saying she couldn’t assist because she needed direct consent from my parents. This is despite the fact that I have been handling everything on their behalf. It’s incredibly frustrating, and honestly, it’s left me seriously reconsidering my loyalty to your business. If this is the kind of service I can expect going forward, I’ll be moving my prescriptions to another provider. Really disappointed in the level of service and professionalism today. Sincerely,
0 replies
Review Distribution
5 Star
23 (6.628242074927954%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
68 (19.596541786743515%)
1 Star
256 (73.77521613832853%)