BG
BRONWEN G
Active since Feb 2015
32
Reviews
0
Industries
Reviews
32 reviews5 months ago
disheartened
I have been trying to get hold of Meals on Wheels Toll Free Number in Bloemfontein for over a month now. No one answers the land line and you get cut off. How is a person supposed to give donations to this organisation if no one answers calls.
0 replies
15 months ago
bad servce
I have trying now for two weeks to get through to the finance department at your Krugersdorp campus...to no avail. I am trying to sort out a student account, no one bothers answering phones or emails sent. How is a student supposed to fix up his affairs if you cant get hold of anyone
212 replies
17 months ago
TOTALLY UNHAPPY
Goodday I joined Virgin Active Bedfordview in August 2024. The sales person told me the following:- 1. As I joined in August 2024 - August 2024 is free 2. My first payment will come off in September 2024 and that the discount will apply off the months of November 2024, December 2024 and January 2025. 3. I queried the number of times I need to come to the gym and the gentleman told me that there is no limits to this. I can come and go as I please. I phoned your head office today and spoke to Lungi as I queried when the discount will be deducted from my membership. She phoned me back and said that I lose out on the discount as I have not been going three times a month. I am totally annoyed as your sales representative should have the correct training in dealing with potential customers. Please can someone from either Bedfordview Management or head office get back to me. If Virgin Active considers this ethical business practice you are going to lose lots of customers.
0 replies
17 months ago
Pestering agents
I have three contracts with MTN. Two of the contracts are out of contract date and currently I am not renewing any of my contracts. However, your agents do not stop phoning a person to upgrade. How many times must I tell your agents I am not interested. But what I do find strange is that I SMS's to say authentication has failed etc. Who gives the agent the right to go into my account. Firstly, it is against the National Consumer Act as well as the Popia Act. When MTN listens to the customer for a change and changes their contracts - then maybe I would be interested in upgrading. We won't say how expensive your contracts have become as well. PLEASE DO NOT LET YOUR AGENTS PHONE ME
0 replies
18 months ago
netcare have gone to far
Goodday I have recently been to two different hospitals within Netcare group to visit friends and family who have been admitted. I am very angry as when you go to reception to find out what ward the patient is in they won't give you the information. I understand that their is the POPI Act but Netcare have gone to far in not allowing us to visit patients.
159 replies
27 months ago
Disappointing service
I am dealing with a deceased estate. We have requested on numerous occasions for a tax certificate up until date of death. My client passed away on the 18 May 2023. Whilst we understand the 2024 tax certificates are not available. Sizwe should be able to give us a manual certificate up until date of death. However, we are getting the run around and are being pushed from pillar to post. We even resorted to send a email to the complaints division with no luck. What type of service is this? The call center agents do not understand what a person is asking? Need help
58 replies
35 months ago
bad service
I have a Woolworths Store Card and a Woolworths Credit Card. I pay them on time every single month. It is getting very annoying to receive calls every day after Woolworths has issued statements to find out where payment is. I have phoned the call centre and the agents have responded by saying they can see I pay every month and they apologise for the calls. I am sure there are a lot more clients that owe a lot more money to Woolworths than what I do. If this "bullying"carries on, I will be closing my accounts with Woolworths. I know the above does not mean much to Woolies as I am just a small fish in a huge ocean.
0 replies
38 months ago
accounts department disappointing
I am dealing with a deceased estate. There is money owing to the deceased. 1. I notified Lancet that the deceased passed away. 2. I furnished LAncet with the relevant documentation 3. I have phoned your call centre four times requesting the procedure to get the monies deposited. Not one person understands my question. 4. I have requested to speak to a team leader, 4 times, not one team leader comes to the phone. I am trying to finalise an estate and need help. Please furnish us with a number of the correct department to speak to.
56 replies
42 months ago
Old Mutual - Disappointing service
My client passed away on the 24 November 2021. She had Old Mutual Unit Trusts which we sold at the end of September 2022. We requested provisional IT3B and IT3c certificates for the period 1 March 2022 to date of closure of the unit trusts. This was requested telephonically and via email and 5 weeks later we still do not have the information. The call center is not prepared to help and I have messages for Jude Pillay to phone me. So far, Jude Pillay has not phoned. These certificates are required urgently and the service from Old Mutual is non-existent. Please can someone help.
132 replies
43 months ago
Shocking service
Goodday I work for Chartered Accountants. I have been trying to repurchase units for an entity. I received an email from STanlib and the call centre agents cannot help me. I requested to speak to a team leader, who was busy and in a meeting all day. I left my phone number and no team leader phoned me back. I have now phoned Stanlib on and off five times leaving messages for a team leader to contact me with no luck. How can a company like Stanlib not have someone senior to speak to or to help a person. THis is absolutely disgusting service.
399 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (6.25%)
2 Star
6 (18.75%)
1 Star
24 (75%)