ND
Natasha D
Active since Feb 2015
6
Reviews
0
Industries
Reviews
6 reviews28 months ago
Mobicast / Wall & Fence
I wanted to say thank you to Dirk and his team from Mobicast / Wall & Fence in the George area for doing a great job with the recent installation at our place. The quality of their product and workmanship is great.
0 replies
28 months ago
Thank You Dial-A-Bed George
I just wanted to say "Thank You" for the great service, honesty, integrity and speedy delivery we got from Dial-A-Bed George. Our mattresses were delivered in less than 24 hours and it was a pleasure to deal with the sales agents.
129 replies
28 months ago
I am SO sorry I did not check the reviews befor dealing with this organisation!
My parents are aging and in poor health and I needed to buy them 3/4 beds to get them comfortable as soon as possible after a cross country move. We gave Good Knight Bedding George our hard earned money based on our interaction with the very charming sales rep Megan. Since then it has been one unpleasant experience after another and MANY broken promises. Nothing happens unless I constantly follow up. Their customer service is shocking! In the midst of all the frustration, I went into Dial a Bed George, bought mattresses - which were delivered less than 24 hours later! However, the bases and headboards from Good Knight (that I could not cancel due to customisation and small print was delivered 21 days later.) So, I eventually got my parents settled 21 days later! NOW, 16 working days later (and counting) after asking for a refund for the mattresses - I am STILL waiting for the refund and I'm told they are closing for the holidays! Stay away. This company is not worth your time, energy you will have to expend dealing with them or hard earned money.
0 replies
111 months ago
FNB CONNECT - INCOMPETENT AND JUST DON'T CARE ABOUT CUSTOMERS
<p>I have been with FNB connect since end November 2016 and have never had access to my voicemail since setting it up. </p> <p> </p> <p>I have been calling the FNB Connect Service Centre since the beginning of December, logging calls, chatting with numerous people, who either cannot help, don't care and are quick to pass the buck, some who say they will definitely help me resolve the issue, some who say they will call me back in half an hour and then I never hear from them again (Kabelo that is you), Rahim Salamaan who responds to Hello Peter complaints only to give empty promises about a 24-48 hour turnaround time. </p> <p> </p> <p>We are now nearing the end of February. How difficult can it be for FNB Connect's technical department to reset a voicemail box so it can be accessed by the client! I have gone via the proper channels in FNB from call logs to complaints department and then to Hello Peter - nothing has helped. FNB Connect are either incredibly incompetent or do not care about providing service to their clients. </p> <p> </p> <p>The problem with Call Centres is that no-one takes accountability for helping a client resolve an issue. I have lost count of the number of people I have spoken with over the last 2.5 months asking them to resolve this simple matter.</p> <p> </p> <p>So, I will be logging complaints about FNB Connect in the market place every day until someone at FNB Connect actually resolves what should be a simple problem. Your incompetence makes me look unprofessional when people leave messages for me and I cannot access them / respond to them. </p> <p> </p> <p>So, Rahim Salamaan - since you are the one person who's name and surname I know at FNB Connect - you will be the person I hold accountable at your company to help me finally resolve this. </p> <p> </p> <p>Sincerely, </p> <p>Natasha Diedricks</p>
112 replies
112 months ago
FNB Connect - Disappointing Trying To Sort Issues
<p>I have been liaising with FNB Connect staff for 2 months now to be able to access my Voicemail. I log calls, speak with far too many people who cannot assist (their process seriously needs to be tightened up so your call goes to the appropriate staff who can actually help!) I have been asking them to please reset my Voicemail box so I can access it. I don't care about messages I've lost in the last 2 months - just reset the voicemail box ASAP so that I don't lose any more. It does not seem like a difficult request does it? But somehow it seems beyond them. I have spoken with too many staff who say they will assist to resolve - but then I don't hear from them again. It is ridiculous that such a simple request should be taking this long and appear so complicated to them to resolve!!!</p>
168 replies
136 months ago
Outsurance - They don't keep their word
Outsurance asks that you give them a chance to quote to better your insurer and if they can't they'll pay you R400. NOT SO! In January I chatted to one of their agents. They could not better my current provider. The agent went from super friendly to pretty much hanging up on me when she realised I wouldn't be taking out insurance with them. She said she would send me the link where I can claim the R400. I'm still waiting for this link in mid February! I communicated with Outsurance about this via their website - and no-one bothered to respond. This is from a company that claims \\AWESOME service\and \\\"\"you always get something out.\\\"\" BAD FORM OUTSURANCE! YOU DON'T KEEP YOUR WORD! <br> <br> Natasha Diedricks\"\"\""
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)