OK
Ov K
Active since Mar 2015
28
Reviews
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Reviews
28 reviews22 months ago
Won a competition and Capitec won't honour the prize
I received a WhatsApp communication from Capitec Verified WhatsApp channel that I have won a 12 months voucher from their win a share of 350K in prizes when you purchase vouchers on the App. I was chosen as one of the winners and they stated they will send my voucher in the next week via SMS. A week passed and I decided to checkup with Capitec via WhatsApp which was pointless. I went to their Facebook DM and an agent who attended me comfired the competition and my win but said I must check for the voucher in the App under Perks. I send screenshots of my app to the agent showing that there is no Perks in my app and no voucher anywhere. She then said I will get an SMS in due time as they are still investigating what happened to my voucher because I have indeed won. The shock I got after these responses. I mean you run a competition, you notify a client they have won and you go silent. When the client follows up on their prize you send them back and forth and when you see she won't let it go without answers you resort to the "we will investigate". I am smelling a dead rat in this competition proceeds by Capitec. I want my 12 months prize and I will not let this go. ******* Bank
53 replies
22 months ago
Claims Process a Nightmare
Logged a single item sale that I lost during my hotel stay. My privacy was invaded and was investigated to a point where I had to reveal details of the person I was with, which is very private. Furthermore a week later when I complained the claim was taking too long for an item costing just R2800 , I was sent approval and told a further 2 days later that there was no replacement for my item And I will be issued a voucher. I chose a Takealot voucher and I was promised it would reach me in a 48 hours. I received an sms the confirm my ID number for the voucher activation and I did same time. It has been now 3 days since I have bee waiting for the voucher I was promised to get in 48 hours. I reached out to the 3 consultants who keeps changing turns in helping with this claim to ask for the voucher at no avail. I have learnt a lesson the hard way with Naked. My car and household contents will be a nightmare to claim if a single item has been such a terrible experience.
53 replies
23 months ago
Pro rata refund lies
Had a motor Xtender policy with them, Policy number EASY3420767. I got a better offer from another insurer and asked them to cancel with immediate effect 6 days into the month. I requested a refund of my premium,pro rata. They sent me confirmation of cancellation same day but not staying the pro rata refund being processed. I tried to login on their online portal to see if the processing of the refund will reflect and I couldn't because my profile was blocked and cancelled already. I called in to ask if refund was processed and no one is giving me a straight answer. What a bunch of ******!!!
53 replies
25 months ago
My car went for service and came back mechanical
On the 2nd April I took my car to these people for Engine oil service. My car only had 1 warning light, which was the due Engine oil service. When I picked it up after they said the service was done, it had a Drive train warning light and I showed them. the guy took my car in again to the back and came back after a few minutes saying I can drive home with that warning light but there's some crack on my spark plug or whatever. Something that didn't make Sense. I told him my spark plugs recently got replaced like 6 months ago and he just said I must book my car in again for Major service. This was a few minutes before they close business for the day and I drove home. On my way home my car got another warming light that I should stop because of transmission and cool down. I messaged these people for 2 days and NONE of them responded to my communication. I am now busy with lodging a formal complaint against them. I don't know what these people did to my car and it was my first and last time taking my car to them.
0 replies
27 months ago
No communication on claims progress
Claims process is frustrating. No communication at all. I am without a phone and I keep having to ask people to download naked app so I can check the status of my cellphone claim that I lost and every time I log in there is no update since I submitted the claim 3 days ago with all documents they requested. I sent 2 messages on the app asking for an update and I keep getting different tickets and no once is coming back to me. Nothing is as frustrating as finding yourself stuck without a phone but an insurer that will take time and not communicate at claims state is more frustrating. I’m most probably gonna be moving all my insured goods from them because I can’t be dealing with such again.
384 replies
31 months ago
Outsurance Mechanical Warranty
Worst decision I have made for my cat was taking the outsuramce mechanical warranty. When I took my car to Zeemax BMW, the first thing they said when they saw my insurance schedule was that I have made the worst decision ever, OUTsurance will not pay for mechanical claims, they struggle with them. This left me with fear, however I continued with my claim. 10 days later after complaining for poor communication and submitting everything OUTsurance asked for including service history from the time my vehicle was purchase and still on motor plan, outsiance came back to me saying out of the R8400.00 clam, the will pay R600 for Ignition coil only. The rest they won't pay because the other fault which is Valve Stem Seals are not covered under Differentail of the Mechanical Warranty and neither are they covered under Engine Components. The valve stem seals can only be due to wear amd tear according to them and nothing else. For a vehicle 84 000 km with full service history and with R1653 I pa OUTsurance a month, I'm done with them. Never ever insurance your vehicle for mechanical warranty with outsurance. It's a ****. I'll take this to Ombudsman further.
655 replies
36 months ago
Deposit not reflecting
24 hours ago I made an instant deposit to Yesplay and it did not reflect on my account. I contacted at 9AM them within an hour via email sending them my bank statement and relevant proof of deposit. Sikelelwa Ntsenge eventually responded at 15:00 saying my deposit will reflect the following day. I did not ask questions and I was supposed to. Today after 9AM, 24 hours later I checked and my deposit was not reflecting. I called my bank so I can know which side I should be directing my battle to. My bank told me the transaction went through successfully as reflecting on my bank statement, which means Yesplay is the delaying end. I lm exhausted with their communication and no explanation. I'm complaining fr the second time about Yesplay, I have up Mt first complaint where I won R800 on the live games, they had a technical glitch and refused to pay my R800. Now it'd a deposit that's not reflecting. ****mers.
159 replies
37 months ago
Poor Claims Service
Hi. Your agent called me yesterday to say my phone will not be fixable, it must replaced, i must block it. But I visited a cellphone repair yesterday who said my phone is fixable. There's a lot on that phone and I'm not ready to replace it if it's fixable. How do you guys just decide, being no cellphone specialists that it's not fixable and I must do away with it.? I'm not happy at all and I'm not staying. He didn't even send me the sms with the logged claim details he said he will send. Now I'm paying to fix my phone myself. What a waste of money paying pineapple insurance.
159 replies
39 months ago
Crooks, they steal winnings when they have site maintenance
Bad bad bad. Won R800 at 23:02 on Pa*****o 2022.01.17 and it was not credited to my wallet, a minute later, the site was down for maintenance. I guess I lost winnings. Support did not even bother to answer me, sent emails at no avail. No, I don't recommend this app.
516 replies
41 months ago
Wrong order delivered
Bought 2 items and on delivery, I noticed wrong items were sent to me. Contacted superbalist to inform them and 3 days later they send a courier to pick the wrong items up. It's been now 2 weeks, and I'm still waiting for my right order having sent back the wrong one. I've sent more than 10 emails and more than 6 agents have promised to sort out my issue ,have me refunded or sent the right items that I ordered. Each time I call or email, I'm dealing with a new consultant who either knows nothing about my case and order or will escalate further then they disappear. What a frustrating ordeal t go through .
0 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
23 (82.14285714285714%)