AW
AARIKA W
Active since Mar 2015
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
*********** staff leads to a R8000 billing error for the client.
Good day On 19 January 2024, I decided to upgrade my contract and I opted in for a Honor phone contract, the monthly payments would have been less than R500 per month for 2 years. The very next day, I received an sms stating "Dear Customer, Thank you for ordering the Sim-Only + R99 Once-Off Activation Fee on 20Mbps LTE Unlimited All Hours you can track your delivery via our courier website at http://www.courierit.co.za using ref Nr: 1914694021A after 24 hours. Please have your ID book and proof of RICA address on hand at time of delivery, which can take place within 3 to 5 working days, email us at Online01@telkom.co.za for assistance. Regards Telkom." I checked the tracker ID the Monday (22 January 2024), there was still no device issued. I checked it on Friday (26 January 2024), still no device. I phoned Telkom, they gave me a different number to phone Telkom, then I phoned that number and the person advise me to email Telkom. I emailed Telkom and asked them where is my device, someone phoned me and explained to me that they had a system issue. The lady that was busy with my upgrade couldn't complete the transaction and she could only upgrade my simcard. There is no device coming. So I asked what must I do now and they advise me to email Telkom. I emailed Telkom and someone phoned me. This lady advised me that they must cancel my contract to rectify the mistake. I can take out a new contract if I want. I explicitly told this lady (and please listen to my phone call): "I do not wish to cancel my contract. Telkom has decided to cancel my contract for me. You are not even listening to me but are talking at me". My contract was cancelled. I am being billed for R8,281.99 now because of the cancelled contract. I phoned Telkom today, and someone advised that I can make payment arrangements. So I told her I am not paying for Telkom's mistake. Then she transferred me to another department, this person advised me to drop the phone and dial another number. I dialed the other number, the line was not good. The service is unbelievable ****py. I don't understand how a company like Telkom can think it is okay to have several numbers. Let the customer have one number to dial and you transfer them to the correct department. I need my account to be resolved. I will post this on every social media platform until someone gets back to me.
0 replies
57 months ago
KFC staff members ke...
KFC staff members keeps missing items fron our order
0 replies
59 months ago
We arrived at the place at 12:45 only to eat at 14:50
We arrived at the place at 12:45 only to eat at 14:50. The waitress was also dri king beer between serving the guests.
0 replies
61 months ago
Service not as promised
I phoned Bugs playpark at 16:25. Received the machine message that said their office hours are unfortunately between 9 to 5.
0 replies
82 months ago
Telkom chat agent (Mtheki Tsuputse) failed in providing good service...again!
I bought internet and data bundles but for some reason, I could not use it for internet browsing. I went to the Telkom Online chat app and raised my concern. Mtheki Tsuputse was the agent who assisted me. At 9:46:31am he asked me for my ID/Passport, residential billing, alternative number, bank name, and at the same time (9:46:61am) he disconnected me because I took to long reply. Telkom - your agents don't want to assist us and they take no ownership of any incidents reported to them. There are people out there who is willing and able to work. Please look into this.
0 replies
135 months ago
crappy service
I've been experiencing internet problems since the end of January 2015. So every night I've been on the phone religiously. After 2 hours every night, I either got bored for wasting my time or some idiot on Telkom side put the phone down in my ear. On the 4th of February, I eventually got hold of someone after 2 hours and she told me that they are probably working on our area's lines. After a few days I realised that everyone in my area's internet connection is still working fine so I went on the phone again. It was the same story, phone got put down in my ear or I have to call during working hours to get a credit refund or for a cancellation. On the 13th of February, I got through again, and a technician was booked for me. He phoned on the 16th to check if my phone is working..it was btw. A week later the area's phone cables got stolen. So basically, I'm phoning each day without success, the assistants in the store also said I can only do it via telephone. They are truly the crappiest service providers
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)