Lucinda D

Active since Mar 2015

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Industries

Reviews

10 reviews

3 months ago

Amazing friendly staff

I just want to give a huge shoutout to Virgin Active Steenberg. The service is amazing and the staff are so friendly and helpful every time I visit. They genuinely make me look forward to my workouts. Thank you for creating such a positive, welcoming environment! 💪 5 stars from me.

0 replies

Momentum Insure

6 months ago

Dual Insurance - No assistance from Momentum

Please see below request , my mom just informed me now that you have not actioned the below request, please help me understand what service looks like this is unacceptable , due the dual insurance my mom keeps running into a minus every month , please can I get someone to urgently assist. ________________________________________ From: Lucinda Daniels <***> Sent: Tuesday, 19 August 2025 09:14 To: *** <***>; *** <***>; *** <***>; *** <***> Subject: DUAL INSURANCE - L HENDRICKS To Whom It May Concern, Policy in name : L Hendricks ID Number : *** I am writing on behalf of my mother to formally notify you of a recent discovery regarding her insurance coverage. It has come to our attention that she has been dually insured with both Momentum Insure and Budget Insurance for the same vehicle and period. When her policy with Momentum was initiated, her broker, Malcolm Fielies, requested the cancellation of her existing policy with Budget Insurance. However, it appears that this cancellation was not processed, resulting in overlapping coverage. Recently, a windscreen claim was registered and processed by Momentum Insure. Given the dual insurance, we believe that Budget Insurance is liable to contribute 50% of the cost incurred by Momentum Insure in settling this claim. In light of this, we kindly request the following: That Budget Insurance reimburse Momentum Insure for 50% of the windscreen claim cost. A review of her policy records to determine the refund due for the period of dual insurance. Please provide me with a time frame on this request. Please let us know if any further information or documentation is required. We would appreciate your prompt attention to this matter. My mother will continue her coverage with Momentum Insure and requests the immediate cancellation of her policy with Budget Insurance. We would also like to extend our sincere thanks to Momentum Insure for their phenomenal service throughout this process. Thank you for your cooperation. Kind regards,

1 reply

Budget Insurance

6 months ago

Unhappy about the service received

No response on refund , account still being debited. Please urgently assist with refund and contact on this request. I don't understand why both insurers just ignored my request ________________________________________ From: Lucinda Daniels <***> Sent: Tuesday, 19 August 2025 09:14 To: *** <***>; *** <***>; *** <***>; *** <***> Subject: DUAL INSURANCE - L HENDRICKS To Whom It May Concern, Policy in name : L Hendricks ID Number : *** I am writing on behalf of my mother to formally notify you of a recent discovery regarding her insurance coverage. It has come to our attention that she has been dually insured with both Momentum Insure and Budget Insurance for the same vehicle and period. When her policy with Momentum was initiated, her broker, Malcolm Fielies, requested the cancellation of her existing policy with Budget Insurance. However, it appears that this cancellation was not processed, resulting in overlapping coverage. Recently, a windscreen claim was registered and processed by Momentum Insure. Given the dual insurance, we believe that Budget Insurance is liable to contribute 50% of the cost incurred by Momentum Insure in settling this claim. In light of this, we kindly request the following: That Budget Insurance reimburse Momentum Insure for 50% of the windscreen claim cost. A review of her policy records to determine the refund due for the period of dual insurance. Please provide me with a time frame on this request. Please let us know if any further information or documentation is required. We would appreciate your prompt attention to this matter. My mother will continue her coverage with Momentum Insure and requests the immediate cancellation of her policy with Budget Insurance. We would also like to extend our sincere thanks to Momentum Insure for their phenomenal service throughout this process. Thank you for your cooperation. Kind regards,

1 reply

Nedbank

11 months ago

Extremely unhappy with Nedbank - unauthorized debit order!

Emailed the below complaint to Nedbank - after providing signature etc I still wait for their response. Literally considering moving my bond !!!!, Not sure if I should try facebook or twitter. Your error NEDBANK and now I am having to be inconvenienced. SEE BELOW EMAIL WAS SENT SENT 6 DAYS AGO, I GUESS NEDBANK DOES NOT REGARD THEIR CLIENT. Sent: Tuesday, 02 September 2025 21:41 To: *** <***>; *** <***>; *** <***> Subject: Fw: Home loan: Case Reference *** Dear Nedbank HomeLoans Team, I am writing to express my deep concern and dissatisfaction regarding the recent double debit on my bond account. This error has not only placed me under significant financial strain, but it has also infringed upon my rights as a customer to receive fair, accurate, and reliable service. In a single month, Nedbank received R27,193.60 and continued to debit R11,084.35, and a additional R11,086.35 from my account—amounting to the equivalent of five monthly premiums. This is not only excessive but entirely unjustified. The result has been a serious disruption to my personal budget, leaving me without access to funds I rely on for basic living expenses. What’s more troubling is that I am now being asked to provide two signatures to correct an error that was not mine to begin with. This added inconvenience and administrative burden is unacceptable, especially given the distress this situation has already caused. I placed my trust in Nedbank to manage my home loan with professionalism and care. This incident has severely undermined that trust and placed me in a financially vulnerable position through no fault of my own. I am requesting the immediate reversal of the duplicate debits and the full restoration of the affected funds. I also expect a formal apology and a clear explanation as to how this error occurred. Please dont advice me the process takes 3-4 days, its a Nedbank to Nedbank transfer. If I can do a same-day transfer to another bank, what stops you. I look forward to your urgent attention and resolution. Sincerely,

1 reply

Discovery Insure

19 months ago

Pathetic sales team!! The worst insurer...from the word GO!!!!! I have no confidence

Discovery insure sales team, you are just pathetic. How do you call me to do a quote and then activate the quote without me accepting the quote. I reversed the debit orders at my bank and called you, I requested a copy of the call where I accepted your qoute and to date NO ASSISTANCE. And you continue to debit my account and place a block to bank not allowing me to reverse the debit order!!!!!!!!!!!!!!!!!!! WHY WOULD I EVER WANT TO JOIN DISCOVERY WITH THIS KIND OF SERVICE. GIVE ME A COPY OF THE CALL WHERE I ACCEPTED COVER! Why even..... to top it all your premium is higher than my current insurance, you could not beat the premium on my curret insurance yet activate a policy YOU CONTINUE TO DEBIT MY ACCOUNT, I CAN ASSURE I WILL POST ON ALL PLATFORMS IF I HAVE TO....I WANT PEOPLE TO SEE THE INSURER THEY DEALING WITH.. Refund my PREMIUMS and please dont tell me to wait for 14 days. You had no right to access my bank account. I AM EXTREMELY DISSATISAFIED....... I WILL NEVER EVER JOIN DISCOVERY..PERIOD!!!!

1 reply

Planet Fitness

20 months ago

Worst service ever

Horrible exremely horrible service , the absolute worst service received. After 16 emails ...I have not been assisted. I have been requested assistance from 07/11/2024 and was just sent from one person to another. I am very well within my legal right to cancel as my cancellation has been put through within the window period as prescribed. You could not keep your promise from the word go. You just had to start off with an unauthorized debit order on date that was not even agreed on. Not to mentioned the promises FREE SHORT TERM gym membership. I would not trust PLANET FITNESS AT ALL AND DEFINITLY WOULD ADVICE ANYONE AGAINST JOINING. Very nice gymn equipment but its SERVICE that counts. Have to acknowledge once again, I wouldn't recommend Planet Fitness to anyone.

1 reply

Discovery Insure

38 months ago

Discover claims worst service and turn around times

I have just come across the worst service ever. After multiple tries for assistance , numerous calls and emails. I can list the names of all the consultants I spoke to. But the worst is when management cannot respond or read a email. A manager replies with a rejection letter that was sent to the wrong email address and answers no other question. Nicky Morake, Lindokuhle Ngqulungo , Ntekane ,Kgoasi ....none of you could pick up your phone and speak to me as a client, despite the emails and phone calls. My request is simple , send me a copy of the sales call, its been months of no feedback. Your service has been horrible.

1 reply

Aramex South Africa

57 months ago

Pathetic service

I have sent a parcel, which was due to be a 24 hour service. Parcel has been sent on the 19th of October , 11 days has passed. Multiple calls between myself and your company , to date its been PROMISES,JUST PROMISES. How do you commit to a time frame and not keep it, when I checked your online portal this morning, it shows Attempted delivery last night @ 8 ??????, customer is not available... How was this customer not available, no missed calls on either my phone and the person who should have received the parcel. The service has been nothing but PATHETIC. very very disappointing service, I have heard about your service prior and now have first hand experience. I have requested a manager to call me back, not even this was done. How do you just disregard your clients like this.

0 replies

Pick n Pay

139 months ago

extremely bad attitude and service

What a terrible experience at Pick and pay promenade. Pick and pay has always been my number 1 choice of store After Sunday afternoon it has definitely changed. A simple request to a assistant me as i had my hands full at the time the assist look at me as if im stupid and turns to his colleague in laughter. All i requested was for him to put spice on my chips and his stinking response was , There's the spice and there's the sauce. \DO IT YOURSELF) I am disgusted

1 reply

Nedbank

139 months ago

EMAILS DELETED WIITHOUT BEING READ

I registered a claim with nedbank for a burst pipe in the wall, they requested me to send them a quote for the repairs, i sent the quote and requested a read receipt. To my shock i get a email back stating, \you're email has been deleted without being read""; in the mean time ;my water bill is increasing due to the fact that the burst pipe is not attended to as yet. Terrible service."""

1 reply

Review Distribution

5 Star

1 (10%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (20%)

1 Star

7 (70%)

Lucinda D

Reviews

Amazing friendly staff

Dual Insurance - No assistance from Momentum

Unhappy about the service received

Extremely unhappy with Nedbank - unauthorized debit order!

Pathetic sales team!! The worst insurer...from the word GO!!!!! I have no confidence

Worst service ever

Discover claims worst service and turn around times

Pathetic service

extremely bad attitude and service

EMAILS DELETED WIITHOUT BEING READ

Review Distribution

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