CL
Carol L
Active since Mar 2015
10
Reviews
0
Industries
Reviews
10 reviews20 months ago
NO SERVICE LAKE SMIT AND PARTNERS
Why does when dealing in businesses in so many companies in South Africa end up being sorted ONLY once there has been a big fight? Lake Smit and Partners, you are now on my $ HIT list. If I am going to waste my time writing emails, I may as well go with a bang and put it on social media, because that is the ONLY time someone actually gets done and noticed when one has to be unpleasant. I get so mad that my mom, who is very efficient with paperwork, always gets POOR service from so many companies. This is on your social media FB site and emails. LAKE SMIT AND PARTNERS - YOUR SERVICE LEAVES MUCH TO BE DESIRED... please could you give me an email address of your accounts department to deal with. I will copy this in to info@lakesmit.co.za (with all the ID and procedure date details)... I DO NOT do business over the phone as there is no recourse, and your staff actions support my ideals. I am the daughter of 91 year old Mrs BA Lane who has battled for three weeks just to get a full statement out your accounts department so that she can apply for gap cover, she has phoned 3 x and promises were made each time that her detailed account would be emailed. IT HAS NOT, she is at the end of her tether because she is running out of time to submit it for the gap cover. She is STRESSED and IN TEARS over this incompetence and worrying she may lose money. The gentleman answering the phone promised three times he would send the detailed statement and has not. Would you do this to your OWN 91 year old mother?
0 replies
32 months ago
Webafrica - after sales service NON existant
I would like to review it as a negative....star but it would not allow me to type without clicking a star. In a nutshell your after sales service LEAVES MUCH TO BE DESIRED. best I say no more because it will all be four letter words
0 replies
32 months ago
Absolutely USEDLESS communication and no statements
Matrix car tracker - Matrix - I am totally disgusted the way your company has treated my 90 year old mom and I am not fed up. Your office has not sent a statement since August 2021 and when she requested a statement your office said you do not send out statements... Kindly email my mother on info@c-lane.co.za a six month statement on her account no. 641035 - Barbara Lane. She has asked numerous times.
60 replies
40 months ago
MSC feedback non existant
To Msc cruisers...MSC at some time during your voyage will deliver a piece of paper to your cabin requesting feedback... Don’t waste your time in writing it out. I did, a whole 12 hand written pages and they did not bother to acknowledge or even answer in typing MSC fashion. Don’t be mistaken we did enjoy our south bound trip and made the most of it but in a nutshell, we will NEVER do the trip again. I did promise if not answered I would be putting this up on social media. So do your worst and shoot me down, its written from the heart by a platinum card member who’s 89 year old mother got treated very badly on the cruise by management. MSC – We Would love to hear from you request From: Carol Lane Cabin 11080 – 34 day cruise from M****illes to Durban 2022 MV Orchestra Email: carol@c-lane.co.za Phone number was also supplied. Forgive this notepaper as the one supplied was too short. I hope that MSC will take time to read this and give feedback as I am taking the trouble and time/effort to write this. If not, I will address this to social media pages. Firstly, I would like to compliment your amazing staff everywhere with the exception of a couple of those at reception who need some PRO lessons, but the others are great/exceptional. The staffs’ friendly, humble, experienced and helpful disposition is applaudable. I was so saddened to see many passengers’ subjecting the staff to rudeness and abuse but your staff took it with grace. I was also horrified at some passenger’s behaviour. The lifeguards were brilliant at effecting a rescue witnessed by all, applying CPR and getting medical assistance calmly and professionally. Likewise the medical emergency in the Seychelles – the fact that the vessel sped up and used more fuel to get to land earlier spoke volumes. The organised medical on s**** rescue was also excellent. I would like to single out some excellent staff: • Oscar Ortega – Assistance Waiter from Honduras. Late at night in the restaurant and by day clearing the deck, always willing, also smiling, nothing too much trouble. Sir, you are a credit to MSC. • Loya from Madagascar in the buffet • Francisco from India in the restaurant • To the Chefs, your food is amazing, the best I have ever had on MSC • Your South African Security – TOPS • Who ever makes the soups – MSC needs to print and sell a MSC Soup recipe book. I would be the first to buy a copy. Wow the huge prawns and pink salmon – such a spoiling! Some hints for your upcoming South African Season: • South Africans like chilli, chopped fresh chilli every day, Tabasco only is not enough • Your rubber tasting stews and salad of squid/calamari is a waste of good ingredients. Rather fry in a beer batter and have fresh lemon available. It will make a big difference. • Your Pizzas fantastic • Your homemade pasta is amazing but South Africans like cheese in the white sauce not the grey tasting sauce provided! Re: No Library This is advertised – persons need to be told this prior to boarding. Thank you to Kevin for saving the day and organising a book swap. Re: Your nightly newsletter. Please get an experienced PRO/ex journalist to write this. Daily distances and ports are not the only information passengers would like to hear. For example your Suez information was pathetic. One could have listed the land marks with details for people to look out for on the way. As for the last lights of Madagascar – we had long passed that country when we were supposed to look out for them. I could go on! RE: WIFI service MSC advertised a service costing me R3800-00 for the journey. One can understand within reason that sometimes it is not available. However not to be available most of the day is not acceptable and basically a service not provided. To be reasonable – VERY reasonable I suggest a 50% voucher for the sum spent to be used on another cruise? I noticed so many pasengers demanding refunds very aggressively and loudly – were their complaints entertained? RE: Jeddah – Saudi Foul up What a disgrace and no explanation was given for this. MSC provided the link for the visa purchase and MSC should should take some of the blame or is this their usual way of solving problems – be silent and hope it will go away. Was there any immediate intervention by MSC tto the Saudi Authorities? – after all we did have a tourist visa costing me R3190-00. I again suggest a voucher of 100% for the cost of this visa. Never mind the loss of a visiting port to Saudi. My travel agent took this up with MSC and she too was ignored. Re: Cheap packages offered to certain countries. How sad this was not offered in South Africa for their loyal support for MSC over the years. You may have had a better overall “vibe” on the ship? Sadly lacking – just to walk on the deck and a sole disco DJ playing music to an empty audience at 10pm spoke volumes. I was told the special offer was Euro 1100 for a balcony cabin – a fraction of what we paid. If true, lucky them! BUT not offered in RSA and the ship was not full. (Lucky us) – less people to fight for deck chairs at the pool. Re: Your “Speaker” I went to the talk on ‘Piracy’ in the Shaker Lounge which was pretty empty. What an embarassment to MSC. So embarrassing too for the audience as most of whom walked out. Pathetic also came to mind. MSC cost saving? What happened to the cruise days when Di Seaborne Davies talks entertained us with his talks on the security of the Royal Family? The theatre was packed to capacity and one had to go early for a seat? On one occasion an extra session had to be organised. His talks were legendary. Oh, I realise – perhaps those with the ‘cheap tickets’ may not have enjoyed them? But what about the other passengers who paid the full price? I wonder how those many many dance classes were supported – not my cup of tea. And now for the biggest disgrace of the lot: CABIN ALLOCATION My mother who is a platinum card holder and has done the South bound trip four times will NEVER do it again. She is 89 years old and has problems with walking any distance. Our Travel Agent booked us a cabin right near the lift and accessible to restaurants to limit her mobility. She does have a ‘walker.’ Our tickets printed showed a cabin as such on the 12th floor. On arrival we were issued tickets/cards for the 11th floor right at the front of the ship meaning a lot of walking. I complained loudly which was ignored with a take it or leave it attitude. My travel agent complained to MSC – this too was ignored. After the first few days my mom was in the cabin for five days in pain to her back and knees from excess walking. This ruined her whole trip. Get a wheel chair you may say? Who is going to push the heavy chair all day? Lose her independence? No ways. MSC management if this is the way you treat a loyal 89 year old disabled passenger – I am disgusted. Competition is good, I see Norwegian Lines is advertising a South African route. Lastly Sir – our great Captain this message is for you. (not printed here as it was of a personal nature) Thank you, I look forward to a response. Carol Lane.
0 replies
48 months ago
Disgraceful lack of communication and correspondence
I am writing on behalf of my aged mother who has no help from this company either email or phone - this is a copy of her last email - also unanswered: "Subject: B A Lane/Registration BARBSKZN Please tell me – is there anyone manning your office, your switchboard, your e-mails? I have been trying in vain to contact you for a while – I am a pensioner aged 88 years old, I do not have a landline and have to use my cell phone to listen to tedious instructions selecting numbers when I phone you and finally am told – “We are putting you through to an operator”. Whoopee! Lengthy ring tone, then “All our operators are busy, if you would like someone to call you back press …. please leave your name and number”. I did so yesterday (Wednesday) at 13:05 and am still waiting for a call. How long do you have to wait for a call? Days? Weeks? Months? I can tell you now that I am not very impressed with your customer care service for a few reasons, and this is one of them. PLEASE, CAN SOMEONE CALL ME as I want to find out something about my monthly subscription. "
74 replies
49 months ago
Manicca terrible experience
I recently purchased what I thought was a pool handrail with steps, however I was stupid not to read the fine print, it was just ONE rung of a step. (near R1000) For over three weeks I have tried to contact Manicaa via email and via their on line chat...to no avail. I want to return the said item but they do not answer any emails or messages.
0 replies
66 months ago
Three days to courier an envelope 30 kilometres!
My service of Aramex has been nothing short of disgraceful... I dropped a legal statement (to be couriered to a lawyer in Durban) at Hillcrest Checkers early on Tuesday Morning. This distance is about 20-30 kilometres delivery. I tried to track the envelope as it did not arrive and I could not get any joy from the tracking number either, I went on line on their site and they told me the number did not exist so I photographed it and send it and they promised to investigate, I heard NOTHING, I then emailed and they promised to investigate I heard NOTHING.... Not even the courtesy of a reply...Finally on Friday the envelope gets delivered ????
56 replies
73 months ago
Computer software repairs remotely during lockdown
The worst crisis (in a teenager's eyes) that could ever happen during lock down occurred in my house this morning. My son's headset failed to connect to his computer and there were REAL tears - the River Nile - and Casey acted like it was the end of the world! True story. Thank you Dylan Wicks of K2 Electronics - a HUGE HUGE thank you for your remote on line computer repair service. You have no idea how thankful I am (not just Casey) - I could not imagine the rest of lock down without his gaming headphones working. If ever I can recommend computer and cellphone repairs in this town at VERY reasonable prices and friendly service- I recommend Dylan and his team. TT's it is possible to repair computer problems remotely as long as it is a software problem and not a hardware problem. And in case anyone asks - Dylan's number is 082 216 6654
0 replies
134 months ago
Think twice before trusting rental agents
I was told the company Pam Golding was professional, capable and trustworthy when it came to business matters. I WAS TOLD WRONG! This agency do not seem to regard collecting rental a major priority. Because of this agency's lackadaisical attitude to money I am tens of thousands out of pocket.How did I let it spiral? For about four years I never got a statement, just odd payments in dribs and drabs.How stupid was I to trust them with my asset and to manage my finances? On discovering the dismal state of affairs last year, the head of this branch ignored my requests to step in and handle the matter yet his staff claimed I was their \top rental client?"And you guessed it...the inevitable happened"
0 replies
135 months ago
Warning to all...
My late husband and I had a Trust cheque account. Until recently, I was able to make payments online and now I cannot. The long queues at the ABSA Amanzimtoti Galleria will make you sigh, some weep. The Enquiries section is together with the tellers- even longer queues. Popping in (joke) to find out why I could not transact on line and ask why my bank account was frozen was a waste of time, I was assured it was not frozen. (One hour time wasted) I then applied on the ABSA onlline services and was advised I needed FICA update. I decided to close the account. I was told to come back with a copy of the Death certificate and letter of Executorship. (two hours wasted) This week I summons up the courage to face the queues. No, they will still NOT close the account. (More than two hours wasted) They need original Death Certificate, original letter of Executorship (despite it being ABSA), late husband's ID book (which I have not got) and then - GET THIS... they will open up another account called a \Estate Late Account"and then I can get my money and then close this second account? They added they cannot close the account at branch level either"
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
2 (20%)
1 Star
6 (60%)