WM
Warren M
Active since Mar 2015
9
Reviews
0
Industries
Reviews
9 reviews19 months ago
****itec - securely securing security, but functionality does not matter
****itec - securely securing security and not giving a damn about clients access to banking services or their own funds. I have been trying for two weeks to get the app and services up and running on my phone. If you are living in a foreign country - or planning to - then ditch this bank before you leave. You may not be able to reinstall the app or link your card to Apple Pay despite Capitec advertising this capability. It's hit or miss, and if you miss and ask for help then they'll promise to get back to you, please wait. If you complain about the wait then again they will apologise and... tell you to please wait. They may eventually tell you that they have escalated your issue (tried to make you someone else's problem because they don't know how to solve it). I have multiple banking apps but the Capitec app is the most frustrating to use because you need to CONSTANTLY verify every single move within the app. If you try to use their WhatsApp service for help then good luck just getting past AI to a human consultant and then when you finally succeed, good luck getting past the repeated security checks, verifications and having to explain your problem over and over and over to each new consultant in the same chat. Like I said, ****py tech bank.
0 replies
63 months ago
DO NOT ORDER FROM LOOT
I am still waiting for an 'in stock' item that I tried to order over two weeks ago. I was told on Tuesday that the item was packed and would be shipped that day but apparently Loot did not hand my parcel over to the courier until I queried it today and I must now wait until Monday. I regret not ordering the same item through Takealot as I would have received it two weeks ago. My advice to potential Loot customers: 1. Do NOT order through Loot - this place is not worth your time and money, with incompetent staff and inefficient processes. But if you ignore the first warning then; 2. I hope you can bear agonizing frustration. 3. Do NOT pay for priority shipping - waste of your money as no one at Loot cares when you get your item or if it even gets shipped. 4. Get ready to speak to EVERY single useless telephone consult (087 820 5668) who can do absolutely NOTHING for you (they are simply window-dressing). But you must phone them; every. single. day - for every step of the order process because nothing happens at Loot unless you push it along. No one will ever get back to you. They just want to get you off the line and forget about you. 5. Good luck cancelling your order once 'ordered through supplier'. 6. Pray, then wait, pray some more and then wait, a LOT more... I recommend you order through Takealot, Raru, or Foxytech - who have functioning customer services and will get you your order weeks before Loot ever could, even if they have to order from a supplier. YOU HAVE BEEN WARNED.
0 replies
63 months ago
Loot's Broken Supply Chain Management
I ordered an item on Tuesday 19-01-2021, that was advertised as 'in stock' only to find that it had to be ordered and I could expect delivery in over a week. Upon checking their webpage a few days later I found the exact same item listed separately as 'in stock' - and at a cheaper price. I call 087 820 5668 to have the discrepancy resolved (I'm not concerned about the price difference) as I simply want to receive the item ASAP. The consultant asked me to hold while she went to check on the discrepancy. When she returned to the call she told me that the same item, at a cheaper price, had conveniently just 'sold out' and was now being removed from their website. But she said that they have already placed an order with their supplier and it should be received on Monday 25-01 to be shipped the next day. On Wednesday 27-01 my order is still listed as 'on order'. So I call again only to be told what I was told the previous time - but now the item is expected to arrive on Friday 29-01 to be shipped on Monday. At the time of writing my item is still listed as 'on order'. I called again today only to be told that my order will arrive at Loot on Monday 01-02-2021 to be shipped the next day. I think I might have heard that story exactly a week ago. On that last call I explained that it seems as if my order has been forgotten and requested that the consultant, 'Amy', please make contact with the supplier to find out the status of the order. She then told me that Loot receives electronic updates concerning orders and that mine states the item will be sent to Loot on 01-02-2021. When I asked her to please confirm that with a human being and get back to me she revealed that Loot's consultants can't make contact with suppliers - all they have to rely on is an electronically updated system. Amy advised me that if the product is not received on Monday I will receive yet another 'delay apology' email (like I received last Wednesday). According to her these are not automated but somehow I doubt whoever sends these emails cares any more than a robot would. Just imagine what its like seeing your item in stock on Takealot, Raru and at the nearest Makro but being in the dark about when you'll receive the one you paid for 10 days ago. And the Covid-19 situation is no excuse at this stage - other online stores/services appear to be thriving. I should also mention that Loot's cancellation policy states that an order can only be cancelled if Loot hasn't yet placed a stock order with a supplier - hence a customer can be waiting indefinitely and Loot can just blame the supplier for non-delivery.
0 replies
64 months ago
Telkom's Useless Telephonic Sales Staff
I requested a 'Call Me Back' on Telkom's website (numerous times) in order to purchase a deal currently advertised on their website. The first call I received was from a most unhelpful consultant who said it would be better for me to ask more questions in store as he 'didn't know'. The second call-back consultant, while more helpful than the first, asked to get back to me once she had confirmed the deal is still available. I am still awaiting her call. After putting in another call back request, the third call I received disconnected a few seconds after being answered. Telkom gives one the impression that they just aren't interested in selling a product. The root of the problem appears to be incompetent or poorly trained consultants with a terrible work ethic. Should it really be this difficult, for a client with an existing contract, to purchase an advertised product, online and/or telephonically - especially during this Covid situation.
0 replies
124 months ago
Unisa Neglects 'Returning', Honours, NDP Students
After taking leave, waiting in line since 06:15 and reaching the designated Postgraduate registration area, everyone waiting is eventually rudely told that we need to again join the enquiries queue that ends two blocks down the road. When we go to the end and explain that we are returning students for Honours and NDP registrations we are told by rude clueless staff that it's not the right queue but that we must 'join the queue' - again! What for? It seems like 'join the queue again' is Unisa's way of saying 'we don't know how to help you so we hope telling you to join the queue again makes you go away'. I know hundreds of people are sent away daily after waiting for hours simply because Unisa isn't organised and can't cope. <br> <br> I have been a proud Unisa alumni for over a decade but I am now ashamed to admit that Unisa no longer exists as a fully functioning university.<br> <br> I would like to know how many Postgraduate and NDP students are already registered for this year compared to previous years.<br> <br> Try calling Unisa, try emailing or try register online - you will find that Unisa is now a failing DISTANT university, crippled by gross incompetence and mismanagement. Don't waste your time.
0 replies
124 months ago
UPDATE: Required to FICA every month with Capitec
With regards to my previous post ('Required to FICA every month with Capitec Bank') and Capitec Bank's Complaint Management department's response:<br> <br> It has been 4 working days and I have not received ANY feedback whatsoever from Zenande Tabata. At last check today in my app profile the re-identification date is still April this year. Nothing has been resolved!<br> <br> So it seems Capitec Bank doesn't take responsibility for mistakes and ignores complaints but not before offering false assurances simply to look good to other prospective customers.<br> <br> Capitec Bank, I'm asking why...
0 replies
125 months ago
Required to FICA every month with Capitec Bank
Today I went into a Capitec branch to FINALLY (that's another story) submit my completed FICA documentation and the teller incorrectly spelt my surname to FICA. After I left and while using the banking app I spotted this and had to go back to the bank to have this critical discrepancy rectified. The teller eventually rectified the details and I left. Again while using the app I discovered that the next FICA date had now moved back from 2021 to the following month (April this year!). However, Capitec was unable to rectify this.<br> <br> So, basically, I have FICA'd today only to be told TODAY that I have to FICA my account - AGAIN!!!!! The deadline simply moved a month ahead.<br> <br> What a waste of my time Capitec - I FICA'd for NOTHING!<br> <br> I've also had many other smaller problems with Capitec along this FICA road but my main issue is in the headline above.<br> <br> Good luck to Capitec's other clients - even just getting into a Capitec Bank to FICA with their incompetent door staff who will try send you away even with the correct documentation.
75 replies
126 months ago
Soundlab Does Not Honour Appointments
Had my car booked in for a frontloader installation. On arrival for the specified time I was told to come back an hour later. After returning I was kept waiting for a further half hour. I was then told again to come back later after their call. I left my number and waited for that call... which never came. Returned to the store on my way home and it was closed early.<br> <br> Disappointing and frustrating service (or lack thereof). Wasted half my day and a lot of petrol - all for nothing!
0 replies
135 months ago
Smartdata Prepaid Not For Current Prepaid Customer
It appears Cell C Smartdata Prepaid is not available to existing Cell C prepaid SIM card holders - without them having to purchase a new SIM. In other words, Cell C is not allowing prepaid customers to purchase these deals for their current SIM cards and numbers.<br> <br> I want to use my cellphone as a wireless hotspot to avoid the unneccessary expense of purchasing an additional redundant (soon to go the way of the 'dongle') wireless router device.<br> <br> I have in the past two years encountered inconsistent service with Cell C store assistants where I have been told in one store that it isn't possible and in another store have been readily given the deal I wanted (I previously purchased the 12GB and 24GB Smartdata Prepaid deals for my current prepaid SIM). I now wish to purchase the Giga200 deal as advertised [URL Removed] and have been told by two stores that I can't purchase it for my current prepaid SIM and that I will be given another SIM and number.<br> <br> It seems that Cell C is inconveniencing their customers into having to purchase a wireless routing device or their staff simply aren't adequately trained on all product offerings.<br> <br> Frustrated loyal customer
76 replies
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