Active since Apr 2015
A despicable company. You sign up for a new MTN contract, then converts an existing prepaid number also into a contract by using questionable methods to sell a so called special.
When you decide to purchase an Jeep SUV at a premium, make sure you do not only rely on the salesman for after care information. Make sure you read the fine print as it will most likely not tie up. The salesman said I would get the first 3 services free. Now apparently there are timing constraints, which they failed to let me know. I never had an issue like this with VW. I’m sure they will welcome me back.
Took our Uber Scoot in for repairs. First round they said the battery is faulty and need replacement - R3600. We had the s****** back for 2 weeks then the back wheel kept spinning in place. We send it back again and they said the motor need replacement - another R3000. We got the s****** back, had it for 2 days and just died. Took it back yet again just to get another quote of R350 for a loose wire. I specifically asked the guys to repair the flat tyre the last 2 times which did not happen. Each time we drive from Pretoria. When I complain they just say - bring it in. Think twice before taking your bike or s****** to these people.
I bought a premium product (JBL Horizon Clock Radio) at a premium price. I love quality. I liked the product so much I bought another for my son. I get that even quality products also have a lifetime and both these units LCD numericals started to disappear. I did some research and found that MasterCare had the agency for repairing these products. As I booked them in I got charged an assessment fee. I’m okay with that since it would be deducted from the total repair cost. Only to realise that the total repair will cost more than a new unit! Surely you can advise your customers better? Do not be caught to spend something for nothing like I was.
In January 2018 Mainsu was contacted to service a home diesel generator. The first invoice was made out on the 10th of January and subsequently 'more' repairs was needed. A second invoice was raised on the 1st of February. Trying to get my generator back in April it was noted that 'further' repairs needs to be done and a third invoice was raised on the 19th of April. I finally got my machine back at the end of June only to have it work for 3 hours. When I sent it back it was yet again another fault which was not covered. Every invoice raised was in excess of R3000 which means a total of more than R9000 was spent to get the machine back in working order. The last quote for the 'further' repair was again in excess of R3000. I would be very weary of using Mainsu for any of your generator or electrical needs.
Phillip was contacted early in February to perform a routine service on a diesel generator on site. The initial response was slow but I understood that he was busy. The service was performed and his invoice settled immediately. Since the service the generator has not worked properly and keeps running irregularly with back firing. Phillip was contacted various times to resolve the issue with empty promises and several no shows. This company/person can definitely not be recommended as a reputable generator services supplier.
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