BD
Bonita B
Active since Apr 2015
9
Reviews
0
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Reviews
9 reviews108 months ago
Undelivered parcel
<p>On 07 March 2017, I placed an order for an item to be delivered to my office address, went through the payment process and awaited delivery. After two weeks passed I enquired about the parcel and was advised online, (please note there is no way you get to speak to a person) delivery takes 11 working days, please note again (no where does it say that when initially making the pruchase). I then waited another 2 weeks before enquiring on the website once again as this seems to be the only way these people seem to communicate, and was advised that my parcel was delivered and returned by their couriers, they then asked for a contact number, which incidentally they had on my order. I supplied the number, went again on their website asking them whether I can collect this parcel myself, to which I did not receive any response. The 29th of March was the last time someone from Hyperli made contact with me via email. I have sent them a message regarding their poor service which doesn't seem to bother them. I will never deal with them again, but they OWE ME MONEY, and I would like a representative to contact me with regards to the reimbur*****t of these funds. </p>
0 replies
120 months ago
Spectacular Service Award to Richard Sofisa
<p>Today I would like to commend Richard as always for his unique and passionate level of service that he always seems to give his customers (who like me, are about to throw all the toys out the cot and revert to temper tantrums) to get the service we need. Since Wednesday 08 June 2016 I have been battling to get any sort of help from the call centre and it took me a week , numerous phone call and several emails to get to the bottom of a phone call made to a customer who currantly works overseas. No one could tell me who made to call and the nature of the call, as explained the nature of my daughter's job does not always allow her to receive calls whilst on shift. Within a matter of 5 minutes to be exact, Richard once again proved what Customer Service is all about and had this overdue issue sorted by calling me back and explaing to me what the hiccup was and the way forward, what an absolute "GEM" he is. Thank you Richard and may you go from strength to strength in the way you deal with customers and I sincererly wish you lots of luck and instant promotions.</p>
53 replies
126 months ago
Please see Telkom response below
On 05 November this was the reply to my query sent by Telkom to which they yet have to contact me. (see below) I really do not know how to get a reasonable response from them as the staff at Canal Walk informed me on Sunday 20 December 2015 that they have been offline since the previous Thursday and cannot assist me. Could Zulfah please explain what she meant that \someone"was going to contact me? Is it going to happen in this lifetime"
75 replies
127 months ago
Numerous attempts to get upgrade
This is a copy of a letter sent to supplier to which they have not bothered to respond!<br> <br> Since the inception of this agreement, I have been experiencing some difficulties with this account.<br> Whenever I call to do any form of enquiry, I am always advised that this line has been suspended, and that is always not possible.I have a debit order that religiously goes through on a monthly basis as well as a bank statement to prove the fact, when I mention this, I am then assured that it's a mistake on your part.<br> That is not want to hear at any given time, I am tired of hearing this, please do rectify this matter.<br> Secondly, I visited a Telkom store on 26 October 2015 , enquiring about upgrading my handset and was made to fill out all paperwork, three days later someone called me and advised that unfortunately they cannot proceed with the application , as my line has been suspended. I immediately called the call centre to ask them to please rectify this and was advised just to go back to the store and explain to them that this simply was not possible, given the fact that I am actually using the \suspended "line to call them"
75 replies
128 months ago
Stunning Customer Service
Normally one waits very long at this particular branch as they are quite busy all the time. This time however it was worth the wait as the sales person attending to our query and payment was absolutely fantastic. I cannot recall when was the last time someone spent so much time making sure we understood the difference in the packages they have to offer and advise in a clear and positive manner. Tabisa Mosole clearly understands the phrase \going the extra mile"and is was so appreciated. We wish her so much success in her future career path and may she excel in everything she does. Great job Tabisa """
75 replies
132 months ago
Miscommunication
After placing a call to the bank's customer care department on 01 June 2015 to alert them that I have misplaced my daughters bank card, I specifically advised Thando at the call centre that I had to make a deposit into this said account to cover my daughter's debit orders the following day. I was given an incident number for this matter and assumed everything has been sorted out. Imagine my dismay when arrived at the Woodstock branch this morning to discover that I am unable to make a deposit into this account. After spending 2 hours at the bank and 1 hour on the telephone speaking to Sisa as well as Lucinda I am still unable to make this deposit. Truly the first time in history that a cash deposit was refused by a banking institution for money that is DUE TO THEM. I am completely blown away by this banking practice, and I am horrified at the reasons given to me, its insane. I was advised that either I could ask someone who has an account to deposit the funds into their account and then transfer it to the relevant account or take the cash and deposit it into my account and then to an EFT, which I find completely unacceptable. I hope that I never<br> have to open an account them.
76 replies
133 months ago
Interupted Service
Once again the landline of 021 9561891 is not functioning, and yes it was repaired on the 17 April 2015. So my question still is \ how do we have uninterrupted service for extended periods? Please can someone attend to this problem and please explain to us what the causes of these interruptions are and what the way forward is for us
0 replies
133 months ago
Double Booking
In February 2015 we called the above establishments requesting information and cost in booking the venue for my mother\s 80th birthday celebration. We were then informed that they could possibly have a price increase and that we should contact them towards the end of March. Being very anxious about the possibility of things not going entirely smoothly
0 replies
134 months ago
Interrupted / No Service
My landline number 021 9561891 works randomly and shuts down randomly. After numerous calls and speaking to an automated system for days I would like to know what Telkom plans to do about the situation and how soon will this service be restored? When they do get it together and send a technician out to deal with this issue , we have service for a day and then the it stops working, when we have to call again from our cellphones to report the problem and wait another few days for someone to respond. So in the meantime while this line is not functioning we are still being billed for line rental, (what rental I would like to know) as there is no service. Please can we have this matter resolved so we know why we paying line rental because we are currently paying for a dead line.
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (66.66666666666667%)
1 Star
1 (11.11111111111111%)