DD
Deliwe D
Active since Apr 2015
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
No Internet Connection
Dear Vodacom team, My reference number is SR240622-204466. Please assist urgently I do not have internet connection. I am writing on Hello Peter because I have had a similar issue not so long ago and it was not resolved until I wrote here. I have already called the fibre call centre and they could not assist me and they said they will escalate the matter. I do not want to sit without internet for weeks on end again like the last time. We have been away for a week and we switched the router off when we left. We got back today switched it on. All the lights are on. We can connect the devices but it says “connected with no internet”. Hoping for a speedy response.
3 replies
28 months ago
Disappointing Experience from Vodacom
I wrote a review here on HelloPeter on the 6th February about my fibre that has not been working since December 2023. The Vuma team came to my place that afternoon to check the ONT and according to them there is no fault on their side. They called the Vodacom fibre department while they were still at my place, and Vodacom promised to send someone to come and check the router. It is now a week later, and no one has come from Vodacom. No feedback from them besides endless emails and text messages that don't tell me anything but just to say there is no update on my Service Request. When I call the fibre department they keep saying they are escalating the matter. I'm really frustrated and exhausted by this. Can Vodacom release me from this contract so that I can find another service provider who can actually give me the service I need.
2 replies
28 months ago
Appalling Service from Vodacom Fibre Department
I have a fibre contract with Vodacom since October 2023. Mid December I moved to a new address. I have not had internet connection at the new place since I moved. Each time I call the vodacom fibre department I am being told a different story but to date the issue is still not resolved. At first, I was told someone within Vodacom/Vuma needs to update the IP address to activate my line. Secondly, I was told the person who was previously staying at the place did not deactive their line so this would only happen on 31 January then my line can be activated from 1st February. I have been calling every day since 1st February. I have been told my ONT is down, then there was an outage in my area, then the ONT is faulty. Now I don't have internet connection, but I am being charged and I have to keep calling them to credit my account. I am not able to get out of this contract, but I have no internet connection. I have so many Service Request numbers but they keep closing them without resolving the issue. I will not make the mistake of signing up a contract with Vodacom again. I will also take my cellphone contract elsewhere when the current one expires.
3 replies
62 months ago
Great Customer Service and Turnaround Time
My vehicle shut down at home and I was not able to move it anywhere. I had already arranged with the repair centre to bring in the vehicle on the Wednesday morning the 28th, but because the vehicle had shut down I need to have the car towed to the repair centre. I called the Discovery insure road side assistance and I was assisted by Jabulile Shiba. She was very well spoken, took my details and informed me that she would arrange for a towing company to come move the vehicle. Within about the next 10 minutes she called to me that she has made the arrangement and tow truck would arrive within 45 min. Shortly after that I received another call from towing company that they were on their way to pick up the vehicle. While they were busy loading my car on the truck Jabulile called to check if they had arrived. When we were at the repair centre Jabulile called again to check if everything went well. Thank you to Jabulile Shiba for a great service. It was a quick and seamless process. It is highly appreciated.
1 reply
64 months ago
Substandard Service from Claims Consultants
Discovery Insure is becoming substandard like a lot other insurers. The reason I have stayed with the insurer for all these years was because of their excellent and hassle free service but lately I really have no reason to stay. I have to come here to write a review in order to get help. I submitted a claim with discovery for my vehicle about three weeks ago. I have been in contact with the call center liabilities department where I submitted my claim under the guilty parties policy. To date I have not received a response whether this has been processed or not. I believe the person working with the claim is Precious I don't know her surname. Each time I call I am told that Precious will get in touch with me regarding the claim but I have not heard anything from Precious. The repairers have called to inform me that they might be finished with the repairs on the vehicle by next week but the claim has not been processed on the guilty party's policy or at least to give me an update. Can someone please assist me on this and not refer me or tell me to wait for Precious again. This is now really frustrating.
1 reply
66 months ago
Extremely Poor and Frustrating Service
I have car insurance with discovery so my tracking device was also arranged by them. My car's battery is not charging, I took to the dealer to get checked and they advised that the tracking device is causing the problem. So I called discovery to arrange to have the tracking device replaced. This was in the last week of December. They gave me a date of 6th Jan. Morning of the 6th Jan I receive an sms and email that my appointment has been cancelled, and that I will be billed R150 because my appointment was cancelled in less than 24hrs. I call them to ask and I'm told the technician called in sick. But then why am I being billed if I'm not the one that cancelled? So I ask again, when can the faulty unit be replaced? I was given a new date of 3 Feb. So I must wait over a month to have this done. That time the car is giving me problems because of this faulty device. So I explained the problem again that I cannot wait that long because the device is causing problems for the car. They keep telling me we will get someone to call you to arrange a new date. No one calls, I am the one that keeps calling and even then there is no solution to my problem. They just keep saying we will call you to arrange. I am so frustrated. Hopefully someone will see this post and actually do something about it.
1 reply
89 months ago
Virgin Active Trying to Rip me off
I joined virgin active late in 2018. When I joined I told the consultant that assisting me that I am on vitality. He gave me a vitality card, told me to pay for it, and told me I can come pay the activation fee on a later stage. I went to a different branch to pay the activation fee, I was told I need to pay the card fee of about R195 and they will give me a new card. I don't understand why I must pay the card fee again when I still have a card that's working perfectly fine. I went to the branch where I signed up and the consultant there told me that they only person who can assist me is the guy that was helping me when I signed, who now works at a different branch. Now I must go all over jhb looking for this guy??? What if he was no longer working for the company? I call the virgin active call centre today and they are telling me the guy did not explain the process properly to me when I signed up. Again I don't understand why I must pay for a mistake that was made by their sales person. He was representing virgin active so why is no one willing to resolve this issue now? They way I see it virgin active is trying to rip me off here.
0 replies
90 months ago
Terrible Service
My friends and I went to Radisson Blu Gautrain Hotel for drinks on Friday evening 11 January 2019. The service was terrible. We were sitting at the roof top near the swimming pool. We arrived there at 17:27. Firstly, no one attended to us when we arrived, we had to go call someone to come take our orders. After we had placed the orders, we waited for so long we had to call the waitress to ask what's happening with the drinks. Some of my friends ordered beer and soft drinks, myself and other two friends ordered ****tails. The beer and the soft drinks finally came after we complained but we still had to wait for the ****tails. The ****tails finally arrived at 18:22 but when they came they were virgin ****tails - we did not order virgin ****tails so we had to wait some more. When we complained to our waitress Patricia, she gave us an attitude. Another lady brought the ****tails after a few minutes. No one ever came back to our table to check if we wanted to order more drinks or food. We wanted to order food as well but the service was so bad we decided to leave. We had to go to the counter to get our bill to pay because no one was attending our table. The place is nice but the attitude of the waitresses was so bad.
0 replies
108 months ago
Capitec Bank Morning Glen - Great Customer Service
<p>I went to Capitec Bank at the Morning Glen Mall on 24 July 2017. I was greeted by a very friendly gentleman at the door by the name of Sifiso who showed me where to go to get service. I was assisted by a lady called Neo. Within 5 minutes I was out of there. She knew exactly what she was doing and what I liked mostly is that she was very friendly and professional. She knows how to work with people. Big up to Sifiso and Neo for a great service. You don't get that very often.</p>
1 reply
135 months ago
Outsurance Senior Financial Adviser Trying to forc
I logged onto the Outsurance website on 22 April 2015 and tried to get a quotation for my car and my household contents. A couple of minutes later a guy by the name of Valentine from Outsurance called me and asked for more details so that he can give me the quotation. After I gave him all the details he gave me a quote for insurance and wanted to have my banking details where Outsurance can deduct money from my account. I told him I would not give him my banking details as yet as I wanted him to send me the documents to look at before I can make my final decision. He did not want to listen to anything I was saying and was pushing for me to take the policy. I ended up telling him to cancel the whole thing because I felt he was trying to force me to make the decision at that moment and I hung up on him. He called me again and left a message on my phone saying that I need to phone him and apologize for hanging up on him because he wasted his time giving me a quotation. Outsurance has got no right to force anybody to take their policies and by getting a quotation you are not agreeing to anything. The service I got from Valentine was unbelievable!!!!!!
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)