CM
Coleen M
Active since Apr 2015
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Excellent service an...
Excellent service and I will use them in the future.
1 reply
41 months ago
Pathetic service
I'm since the 28th of October 2022, for them to come and collect the router. Return due to Agent not sending an email with package that was discussed. I called on several occasions, not even metion all the emails to collect the Router, whichout any joy.. 04/01/2023 - DSTV was disconnected. Reason: I must pay R376,07 - this is money for the Router, that wasn't collected. Still sealled as what I got it. Just a few names to mention: Ziso - she refer me to our local DSTV branch, which couldn't assist me. Escallated to Legal and Collections - No return calls. 06/01/2023 - Sanelesiwe 10/01/2023 - Naledi - message send to Legal and the Collections teams. Still waiting for the calls. Will be re-connect between 24 - 48 hours - still off 13/01/2023 - 15h10 - Thabang - escallated. - between 24 - 48 hours 13/01/2023 - 15h50 - Sabllo - . escallated. - between 24 - 48 hours 16/01/2023 - Aluupha - System dowen - Maintance. I must call on 19h00. DSTV of now for 72 hours So I'm stitting without DSTV 05/01/2023 until now today. At the end of the month they expect me to pay the whole amount for my DSTV. My personal reason: IS THAT NO AGENT, KNOW, WHAT THEY ARE DOING. Coleen Meyer Cell number : 082 416 0309
2 replies
76 months ago
FIXED ACCOUNTS TO MY EMAIL ADDRESS ONLY.
I'm trying since May 2019 for Vodacom to email me, all my statements. I'm the Main Contract holder, which I have more that 1 contracts under my Main Number - 082 416 0309. Every time they put me just through to another department with more, unhelpful people when I tried to explain my frustration. At one stage a lady said that she has fixed it, but unfortunately not. Each number gets it's own message (SMS) to see there account, except me. At this time I'm so frustrated and this was my last way I could lodge my complain. Kind Regards
3 replies
101 months ago
Leaking awning
During January 2016 they installing an awning at my current address and it was an insurance claim. Expecting an improvement I was surprised on calling them 4 times. The last being damage incurred in the same place as the previous 3. The current problem is that water is still leaking through my roof as well as down the walls outside the kitchen. Based on the reputation this is totally unexceptable and if this repair is not rectified for the 4th time I'm going to take steps to report there bad workmanship to the National Builders Association.
0 replies
134 months ago
Poor Service and substandard product!
I would like to express my utmost disgust with the product and service of Hi-Fi Corp since January 2015.<br> <br> We bought a Sansui TV in January 2015 as a gift from my mother and stored it until May 2015 when I moved into my new house. When I unpacked the TV I noticed a crack in the back panel. The crack could have only been caused by a significant amount of pressure applied to the unit. There was no sign of any possible damage to the box of the TV. <br> <br> The issue was registered with Ennie Mabena at Hi-Fi corp. He informed us that the TV was supposed to be checked by security. (They have to open and test the product). This was never done. I removed the white straps and opened the box for the 1st time on 2 May 2015. Ennie advised us to return the TV to Menlyn HI-Fi Corp for it to be send to the manufacturer. We waited 3 weeks for an outcome.<br> Upon collection of the TV, I was informed that the unit was not repaired as the finding was negligence. Negligence from whom? <br> <br> I tried to set TV up that evening (30 May 2015) but all accessories were missing, after receipt of the accessories I've connected the TV and it does not work at all. This is poor service and substandard product!!!
1 reply
135 months ago
Irresponsible and unprofessional service
In July 2014 I went to Vodacom to blacklist a cell phone I had with them on contract and to soft lock the sim card as the phone was stolen. Vodacom informed me that it was done and to re-open it a password would be needed. HOWEVER, the next day the phone was unlocked and in use by the person who had the phone. In October 2014 I've wanted to do a sim-swap on the number as I wanted to use the number/contract on another phone. I was amazed to learn that the number was in use on another phone although VODACOM was instructed by me to blacklist the phone and block the sim. I had to pay for airtime and data in accordance with my cel contract but it was used by someone else. As this was not my fault and as I did not authorised Vodacom to unlock the phone/sim card I feel that they should take responsibility for the cost involved i.e. airtime used and data.<br> <br> The matter was again reported to Vodacom is April 2015 as the phone and sim is still in use by someone else. I have opened a case of fraud/theft at SAPS - CAS 613/4/2015 and it was also reported to Vodacom's Fraud unit - S3-82C3U-UST60. I want a refund / cancellation of the contract to resolve this matter.<br> <br>
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)