MS
Margot S
Active since May 2015
5
Reviews
0
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Reviews
5 reviews114 months ago
Garden Flooded with Sewage
<p>For the third time this year our garden has been flooded with sewage. Jhb Water is quick to respond to unblock the sewage pipe which runs through our garden but I would like to exscalate this problem as there has to be a more permanent solution to this. The guys who come to unblock have said they think the pipes are old and the roots from the many trees along the pipeline have grown into the pipe causing teh pipes to get blocked more frequently. We have children, pets we CANNOT have sewage in our garden every few months. Unblocking the pipe is a reactive and temporary solution to a problem which is getting worse and worse! What do we do????!!!</p>
0 replies
123 months ago
Poor Customer Service
My office booked a flight from Johannesburg to Nairobi for two of our directors. The tickets were booked on 11 February. Travel date was 23rd February. On the 22nd February when I went to do online check in it was discovered that one passengers THIRD name (Basil) had been spelt with a Z rather than an S. We called travel start to inquire if this would be a problem. They in turn called SAA. In the end a new ticket had to be purchased! The original ticket was cancelled and SAA is charging a penalty fee of R5620 on a ticket that cost R8562! We simply needed to have ONE letter changed! This is terrible service given that you did not lose a customer or a booking and therefore did not lose revenue. Charging this high a penalty (or any penalty at all) is in very poor taste!! And will ensure you do lose any future business!
0 replies
123 months ago
Bad customer service
We booked a flight from Johannesburg to Nairobi for two of our directors. These were SAA flights booked via Travelstart. The tickets were booked on 11 February. Travel date was 23rd February.<br> <br> On the 22nd February when the directors PA went to do online check in it was discovered that the directors THIRD name (Basil) had been spelt with a Z rather than an S. We called travel start to inquire if this would be a problem. They in turn called SAA. In the end a new ticket had to be purchased! <br> Now the airline is charging a penalty fee of R5620 on a ticket that cost R8562!<br> This is terrible service given that they did not lose a customer or a booking. We simply needed to have ONE letter changed!
75 replies
128 months ago
Bad customer service
My bosses traveled on Kulula last week from Lanseria to Cape Town. Each of their tickets had prepaid pre-seating options selected however when the tickets were changed their seats were not moved to the new flights.<br> When changing the flight our travel agent spoke to the call centre consultant and specifically asked her to preseat Mike and Liz.<br> She said she would transfer the seats over - Karen asked if should she stay on the line whilst she did it ? And she (the Kulula call centre consultant) said no, consider it done. Karen then specifically asked if they would the same seat numbers and she said yes.<br> Neither Mike nor Liz (on two different flights, on two different days) had their assigned seats when the checked-in at the airport. <br> When Mike told the guy at the check in desk that he had prepaid for pre-seating he was given a dirty look and told, with attitude, that that was for the flight two weeks earlier.<br> This seems to have become typical customer service with Kulula. My company will no longer being using Kulula for our companies' travels. <br>
75 replies
133 months ago
Failure to deliver on time. Now withholding refund
In January we ordered a new oven to be shipped to Dar Es Salaam. The oven was to arrive in Dar in the first week of February.<br> Once there, there was problems with the paperwork sent with the oven. After weeks of back and forth trying to get said oven released from customs it was decided to have the oven sent back to the supplier. This had its own problems. During this time Steven agreed to refund the full amount to us. This refund was due in our account by 13th April. It is now 4th May and we still do not have our refund.
0 replies
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1 (20%)