TD
Taryn B
Active since May 2015
19
Reviews
0
Industries
Reviews
19 reviews42 months ago
Ridiculous Service - Stealing!! Paid order - no delivery.
Placed my online order 25/10/2022 (14 days ago) and only received an email on the day that payment done and order confirmed. No other emails re shipment and I am STILL waiting on my order !! There is no contact number nothing...webiste has a contatc us page and email address which I emailed 3 times already and no reply!! VERY RIDICULOUS. And very disappointing ...one attempts to support local then get rippes off... this is stealing and I will take Vannie Kaap to court if i need to. Glad I did this small purchase first before attempting a few items for international delivery. Definitely will not do that!!
0 replies
48 months ago
Pathetic waiting period via telephone.
As I'm typing I am now going on waiting for 20mins on the telephone line for an agent to answer!!! Beyond ridiculous! Just to speak to a HUMAN BEING. All because they dont list their back acc type on their website or statement. Uhrg!!
134 replies
61 months ago
Nauseating service VumaReach/Tel/Coolideas
Since Vumatel/reach took over CoolIdeas workings at his been at absolute NIGHTMARE dealing with both!! There should be NO interaptions if one renews service/paid voucher while still being active with the current one, however last night I renewed yet this morning on my cool ideas profile it shows active, yet NO INTERNET!!!!! Pathetic really! In 2021 with all the technology ISP's with Vumatel still drops the ball with simple things! Nauseating...
106 replies
61 months ago
Ridiculous service and activation of renewed service!!!
Ridiculous service!! Firstly where do you hear an ISP has 'business hours' 8am to 8pm. WHAT? You an ISP there should be 24hrs assistance 7 day a week! Clients are just stranded over a weekend! I renewed service/bought voucher last night which was the last day of my other , it was actived and still shows active , yet NO INTERNET!!!! I call to be told they dont know what is happening , maybe it takes 24hrs to connect. Seriously? I work from home, do you think i have 24hrs to wait for my internet ?! I have work to do , meetings to attend and the telling 'during the course of today' it should be connected. PATHETIC. LOOKING AT A NEW SERVICE PROVIDER SOON!
53 replies
86 months ago
Disgusted by Fraud Investigation service!!
There should actually be a no star option for this level of service from FNB. It's just been going from bad to worst to ridiculous to nauseating! Apart from experience received my fiance'also now have ****py experience. He was a victim of card cloning two weeks ago - morning of 25th Feb after 7am he received an sms to say R3000 was withdrawn from his b/account at 12.30am that morning - he was no where close to a atm that time of the morning but sound asleep in bed - he obviously immediately notified FNB and they cancelled his card , logged an investigation only to be told 7 days later that he's claim has been denied/declined/or whatever the hell you call it because 1. You were in position of the card and pin at the time 2. Cloning normally happens on credit cards not debit chipped cards.....etc. ARE YOU SERIOUS??!! Mind boggling how a financial institute can not know that debit cards CAN be cloned and the chipped part only makes it difficult to but not impossible !? Its all over the damn internet - how can fnb not know this?! Basically telling my finance that he is lying! That for some reason ,he got up pass 12 midnight to go and withdrew money at a atm he never draw money from ,nor does he ever withdrew money this time of the freaking morning!! Should we go to the ombudsman for FNB to know what proper FRAUD investigation is ?! Telling a client that they are lying!! WOW! I regret ever getting my fiance to switch to fnb in the first place!! We both will be switching banks soon! Disgusted by this level of respect and client service received.
56 replies
87 months ago
DISGUSTING SERVICE!!
Monday 25th Feb I called to cancel my card as I was suspicious of cloning- same time I ordered a card where the agent advised it takes 3-5 w/days to be delivered - Friday 28th Feb was the 4th working day when I was called by your courier DSV for a delivery address and was told it will be delivered to my work the following week (this week),Today I call FNB as its now the 7th working day and MY WORD!! The agent says "card has been ordered" which clearly I know hence the call - then asked if she can put me through to the courier - WHAT??!! I am an FNB Client for years and you want me to speak to your courier - I AM NOT A DSV Client! FNB is suppose to have the relevant processes in place to track the movement of card! But agent could not say - spoke to supervisor Shimane who advised it should be my Promenade Branch - again,WHAT?! He was surprised to hear YOUR courier called me to confirm a convenient address and didn't even know the courier does this. REALLY?! How do your employees NOT know this? HOW? He then enquired with the courier who advised my card will only be delivered Monday 11th March. RIDICULOUS SERVICE!! 10 WORKING DAYS - 2 WEEKS FOR A DAMN CARD. Then he wants to tell me I can go into the branch for a temporary card - WHY? WHY MUST I THE CLIENT HAVE TO BE INCONVENIENCED TO GO INTO A BANK ,WASTE PETROL ,STAND IN A Q FOR A TEMP CARD WHERE THE TELEPHONIC CONVENIENCE OF ORDERING IS THERE?! Then I'm told we will waiver the temp card fee - that doesn't help me! I still need to take from my time to go into a flippen bank! Also you guys dont understand the word "waiver" as I was told the tempt card fee will be deducted from your acc then we will arrange an reimbur*****t - ARE YOU GUYS LEGIT?! FNB HAS BEEN IN THE BUSINESS FOR HOW LONG NOW ????? AND YOU STILL DONT KNOW WHAT CUSTOMER SERVICE IS ? NOT EVEN MENTIONING "GOING THE EXTRA MILE" Totally disgusted by this experience ! If I have to go into the bank ,it will be for 1 thing and that is TO CLOSE MY ACCOUNTS with FNB - CANCELLING EVERYTHING!!
56 replies
91 months ago
INCOMPETENT CALL CENTRE AGENTS
Called Friday 26th Oct realizing I forgot to change my dod due to new employment, which in turn my d/o for 25th would have probably returned . Whilst changing my dod telephonically I advise the agent I need to instruct for d/o to be deducted same day 26th - she then transfers me to 'collections' - when advising the agent as above mentioned he says "no , nothing reflects that it returned - lets wait till Monday" . Tuesday I call again as I now receive the sms from MFC - agent advise he will put it through to debit night of Tuesday (30/10/2018) - Today is Wednesday (31/10/2018) NOTHING went off and I yet again receive this stupid sms saying I'm in arreas whereas I gave instruction for this to be rectified via debit!! What is so difficult to do ?! Also when speaking to agent yesterday i confirmed if the agent i spoke to Friday indeed made the changed to my dod eff Nov - he advises he cant see that anything was done. What the hell are you doing? Do you have any proper training for your agents? Or can anyone just be employed by Nedbank?
105 replies
93 months ago
Pathetic response to complaint!
After my complaint yesterday ********** NF I Received an email asking the same stupid questions I was asked telephonically. I AM NOT GOING TO DO YOUR JOB FOR YOU!! PLEASE read my compaint properly - You are telling em exactly what the agent told me to do telephonically. DO you get my complaint?! WHY should i do all this if NOTHING was changed my side. I am not answering these stupid questions about a sim swop again! A proactive customer service person would have listen to the call or even look at notes made from my call ,you would see I answered this questions. DO YOUR INVESTIGATIONS PROPERLY - CALL THE TEAM LEADER I DEALT WITH. Ridiculous.
53 replies
93 months ago
No Feedback!! Poor Service.
Since Friday 3rd August I could not purchase (airtime) anything via cellphone banking,I keep on getting the following message "Your request cannot be processed as you have exceeded your daily transaction limit..." On Wednesday 8th August I finally call ********** 405 - Tobele assisted and advised because of a system update my limit has been reset to the minimal and I have to either to the bank or atm and do all kind of nonsense to increase my limit. I then argued the fact I didn't change anything so why am I ,the client,having to go through all this nonsense to get my limit to where it was? And how does it make any sense that my limit was rest to "minimal" if I get this message even on the first attempt for the day....so whats the minimal limit ? Zero? I got to speak to a team leader - Roxane - who advised she can see I didn't make any changes that could result in this so she will have to escalate to "system admin" dept or something and they will give feedback by the Friday 10th Aug ,guess what ? To no surprise ,no-one has ever contacted me. Ridiculous!! Please get this your staff including mid management educated on systems and products and get them to stick to their promises made to clients. This is so unprofessional to say the least. GET MY TELEPHONIC BANKING TRANSACTION LIMIT SORTED.
53 replies
117 months ago
TERRIBLE SERVICE AND FEEDBACK TIME
<p>My second complaint regarding the same issue! 4 months ago I logged a complaint regarding poor feedback wrt enquiries and a micro loan dedcuction ,which eventually I was emailed about to say it has been debited and at a zero balance. Today I get my credit report with THIS DAMN amount reflecting and account as "current and open" ... What the hec? Can't fnb employees just do what is asked in plain simple english. To top it off , when phoning fnb customer care or complaints line you hold on for more than 7 minutes ! Then when my complaint is logged i get told someone will contact me in 48hrs...what? My 3rd complaint abt the same thing!Employ more people , there is a lot of people looking for employment! Just train them well so that your query can be handled by a competent individual . Service is horrifying for a big nation wide well known bank like FNB! </p>
106 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (42.10526315789474%)
1 Star
10 (52.63157894736842%)