RW
Rowan W
Active since May 2015
8
Reviews
0
Industries
Reviews
8 reviews52 months ago
Beware of scam tv repair business
Also known as Elite Television Repairs. Search result for "TV Repair" returned a Google ad for Elite Television Repairs (www.elitetelevisionrepairs.co.za) at the top of the search result. Visited the site and called the number. They sent 2 technicians out, who communicated via WhatsApp on a different phone number. They checked my TV and said it needed to go into the workshop for repair. They gave me a receipt for the collection, which has "Pelican Television Repairs" on it, and said it will be returned same day in 4 hours. After 6 hours I asked on WhatsApp what was happening with my repair. No answer. I tried again 30 minutes later. No response. Next morning I called the number on the website and was told that the technician will be asked about the status of my repair. No returned call. Future calls to this number have been ignored. The WhatsApp number also gets no response for hours and when they do respond, they give you the runaround.
0 replies
52 months ago
Beware of scam tv repair business
Also known as Pelican Television Repairs. Search result for "TV Repair" returned a Google ad for Elite Television Repairs (www.elitetelevisionrepairs.co.za) at the top of the search result. Visited the site and called the number. They sent 2 technicians out, who communicated via WhatsApp on a different phone number. They checked my TV and said it needed to go into the workshop for repair. They gave me a receipt for the collection and said it will be returned same day in 4 hours. After 6 hours I asked on WhatsApp what was happening with my repair. No answer. I tried again 30 minutes later. No response. Next morning I called the number on the website and was told that the technician will be asked about the status of my repair. No returned call. Future calls to this number have been ignored. The WhatsApp number also gets no response for hours and when they do respond, they give you the runaround.
0 replies
63 months ago
Great service
Antoinette Botes assisted me with a pet claim. As always, the service was super fast and friendly. Thank you.
56 replies
64 months ago
Discovery offers little to no customer service
Shocking service! I have called 4 times over 2 weeks to get a simple issue resolved and I am still waiting for resolution.
280 replies
65 months ago
Consistently great service!
Recent claim handled by Chantelle Groenewald (Claims Adminstrator: Pet). As always, the service is exemplary and speed of settlement is incredible.
56 replies
104 months ago
Bad Systems. Bad Upgrade Experience.
... Me: "Hi. I placed an upgrade order online yesterday. It gave me a reference number and displayed that a call center agent would contact me within 24 hours. This did not happen, which is why I have called you." Vodacom Upgrades Call Centre Agent: "Yes sir. Sometimes the online orders department doesn't call you back. Can we process your upgrade on the phone now?" Me: "Yes please. Can I give you my reference number?" Vodacom Upgrades Call Centre Agent: "No sir. That reference number won't work here. We will have to start again on the phone." ... Vodacom Upgrades Call Centre Agent: "I'm sorry sir. That phone colour is not in stock." Me: "When I placed my order online yesterday, it clearly displayed 'Stock available online'." Vodacom Upgrades Call Centre Agent: "Sorry sir." ... Vodacom Upgrades Call Centre Agent: "I'm sorry sir. We cannot process your upgrade as your account is in arrears." Me: "No it isn't!" Vodacom Upgrades Call Centre Agent: "Yes sir. I can see on the screen that you are in arrears for R0.00. You will need to speak to the accounts department. I'll put you through." Me: "Hang on! So what happens with all the upgrade information you just processed?" Vodacom Upgrades Call Centre Agent: "It won't go through. I will have to cancel it." ... Me: "Hi. Is this the accounts department?" Lady on line: "No sir. This is customer care. Can I put you through to the accounts department?" Me: "Yes please." ... "If you are calling about your cellphone account, press 1" Me: Pressed 1 "If your account is in arrears, press 1" Me: Pressed 1 ... Me: "Hi. I just tried to process an upgrade but my account is in arrears for R0.00. Can you please help me understand this?" Man on line: "I'm sorry sir, but you will have to speak to the accounts department about that. Can I put you through?" ... ... Accounts department agent: "I can see that your debit went off on the 2nd. I have asked the IT department to correct this. It will take up to 2 hours and then you can try your upgrade again." ... Me: Having second thoughts.
300 replies
126 months ago
Pathetic launch of Apple Watch product
Your unanticipated and clearly uncoordinated launch of the Apple Watch product had me wasting time and money attempting to find a store with stock today. It is very disappointing and quite surprising. <br> <br> Surely you ensure that the Apple Stores have sufficient stock for an anticipated influx of members to their stores or don't launch until they do! Instead, you would rather waste your members' time and create unnecessary stress for them. <br> <br> At least offer a delivery service to those who visited a store and were not able to get their watch. It's pathetic!
75 replies
133 months ago
SA Post Office employees steal again!
I went to collect a parcel from the Wendywood Post Office, which I had ordered from overseas. The parcel had been opened and the contents stolen from it. I am disgusted that the staff member at the post office would even have the audacity to try and hand over an open and empty parcel to me.<br> <br> I was asked to fill in a claim form, which had been copied so many times, I could barely read some of the sections on the page. The staff members there had no clue how to assist me with the form and were not able to give me a reference number or claim number for my issue.<br> <br> I went back the next day to check if the claim was submitted and it seems that they did as I was given copies of the stamped documents they sent through. I also sent a full complaint to the complaints email address [Email Removed] which sent an auto-responder saying that someone would contact me within 48 hours. I am still waiting!<br> <br> I have more packages arriving soon and I am very worried that the contents of those packages will also be stolen. One of my packages shows that it left customs on 17 April 2015 and is still \In Transit". It's pathetic!"""
76 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)