AM
Audrey M
Active since May 2015
7
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Reviews
7 reviews78 months ago
Extremely poor service from AEG
I bought an AEG washing machine from game on 01/06/2019. The machine worked fine for the first two washes. After that, the machine stopped taking fabric softer. I reported this to Kwikot and i have received no help from either call center and technical agents. They sent the first technician Danie and he explained what the possible issues could be. One of the issues being water pressure. He adjusted a few things on the machine and he promised it would be fine. Next day i use the machine, same issue continues. I call back and let him know and he came back a few days later and replaced a part. He said it should be fine after that, but it was not. The following day i switched on the machine and opened the door of the machine, a tone of water gushed out of the machine filling my entire kitchen and part of the dinning room. I have evidence of this. Then i call Danie and tell him what happened and again i am told its the water pressure and that the machine works fine, it just wont take as much fabric softer. Mind you, nothing was done to assist with the flooding. I had to clean and throw out a few things myself. All this i happening with me sending emails to AEG explaining the issue with no direct response to my emails. All they seem to do is call and ask to send a technician and they keep giving me different reference numbers. Again, that made it hard to track my queries because every agent had a new case. I then resort to Game, where i bought the machine. I am assisted by a lovely gentle who goes by the name "rasta". i told him my complaint and explained that i want a refund. He told me that he would have to put in a request vie Kwikot. We set at the store and tried to get hold of a supervisor one of them being Innocentia for over an 1 hour. He kindly asked me to leave my details and he will get hold of me after he has managed to get hold of a supervisor. by close of business, he had not gotten hold of anyone. So he sent n email and cc'd me in it. Again, we were told they would send a technician. On different days i spoke to about 4 different consultants, none of which could be of any help. I allowed them to send a different technician, Stephen du Bruyn. I lovely and patient man. However, i was not happy with his assistance either. His first inspection was on the 7/10/19 and he just came to have a look with a colleague and they explained what could be the problem. He went on to say that he will order a part that will take 2 weeks to get the part. Two weeks goes by. I call and i am told he doesn't know what happened to the request but that he will come in and replace the motherboard and some other part personally. We make an appointment for Monday morning and he cant make it and sends someone else, who then replaces parts without telling me what he did. He also told me that it is the water pressure in my unit. Today i called Kwikot one last time and they keep trying to put me through to Innocentia, but the phone rings a few times and its engaged. I am at my wits end. I DO NOT WANT THEIR PRODUCT OR SERVICE ANY LONGER. What does one need to do to get help? I cannot afford to be stuck with a brand new expensive useless machine purely because Kwikot does not want to refund. Highly disappointed at the way everything is being handled to date.
0 replies
78 months ago
Highly disappointing service from KWIKOT
I bought an AEG washing machine from game on 01/06/2019. The machine worked fine for the first two washes. After that, the machine stopped taking fabric softer. I reported this to Kwikot and i have received no help from either call center and technical agents. They sent the first technician Danie and he explained what the possible issues could be. One of the issues being water pressure. He adjusted a few things on the machine and he promised it would be fine. Next day i use the machine, same issue continues. I call back and let him know and he came back a few days later and replaced a part. He said it should be fine after that, but it was not. The following day i switched on the machine and opened the door of the machine, a tone of water gushed out of the machine filling my entire kitchen and part of the dinning room. I have evidence of this. Then i call Danie and tell him what happened and again i am told its the water pressure and that the machine works fine, it just wont take as much fabric softer. Mind you, nothing was done to assist with the flooding. I had to clean and throw out a few things myself. All this i happening with me sending emails to AEG explaining the issue with no direct response to my emails. All they seem to do is call and ask to send a technician and they keep giving me different reference numbers. Again, that made it hard to track my queries because every agent had a new case. I then resort to Game, where i bought the machine. I am assisted by a lovely gentle who goes by the name "rasta". i told him my complaint and explained that i want a refund. He told me that he would have to put in a request vie Kwikot. We set at the store and tried to get hold of a supervisor one of them being Innocentia for over an 1 hour. He kindly asked me to leave my details and he will get hold of me after he has managed to get hold of a supervisor. by close of business, he had not gotten hold of anyone. So he sent n email and cc'd me in it. Again, we were told they would send a technician. On different days i spoke to about 4 different consultants, none of which could be of any help. I allowed them to send a different technician, Stephen du Bruyn. I lovely and patient man. However, i was not happy with his assistance either. His first inspection was on the 7/10/19 and he just came to have a look with a colleague and they explained what could be the problem. He went on to say that he will order a part that will take 2 weeks to get the part. Two weeks goes by. I call and i am told he doesn't know what happened to the request but that he will come in and replace the motherboard and some other part personally. We make an appointment for Monday morning and he cant make it and sends someone else, who then replaces parts without telling me what he did. He also told me that it is the water pressure in my unit. Today i called Kwikot one last time and they keep trying to put me through to Innocentia, but the phone rings a few times and its engaged. I am at my wits end. I DO NOT WANT THEIR PRODUCT OR SERVICE ANY LONGER. What does one need to do to get help? I cannot afford to be stuck with a brand new expensive useless machine purely because Kwikot does not want to refund. Highly disappointed at the way everything is being handled to date.
315 replies
85 months ago
Telkom debit order
Telkom is disturbingly poor with customer service. They debited my account in the wrong date after almost having a contract with them for a year. And now both my contracts are suspended because of nonpayment. I made payment on the 30th of April and they have been unable to locate the payment, even after giving them proof of payment. I'm told they see the payment but it is unallocated. I was told it would take 48 hours. Today is the 4th of May. I called in the morning and the agent could not explain the delay, then she opted to tell me that it would be resolved and open within 5 hours. It's 8 hours later. Telkom, you are pathethic. As much as you have great products, your customer service is horrible to say the least. Hence you are going to lose one more customer. Now I wait and lose business in the meantime because of glitches no fault of mine.
0 replies
86 months ago
Oxford Heights, Montana
The failure to do a simple credit note for overcharging me on rent for 2 consecutive months. Being sent from pillar to post for monies owed to me. Please centralize your systems and give better service. Truly disappointing agency.
168 replies
106 months ago
Bad service
<p>I have been renting with infinitum agency for the last 3 years. And no maintence has ever been done since i moved in. They had promised to do that on the first day i moved in. I have been battle to get assistance from Thandi for all these years. I have a thread on emails and calls about the unit i am renting from. None of the response, if there ever was any, was satisfactory.</p> <p> </p> <p>The only option at the moment is to go to Consumer Ombudsmans. </p> <p> </p> <p>It is really dishearting to have such struggles about the most basic services.</p> <p> </p> <p>I would advise anyone interested in renting with Infinitum to check more than just the paper work. Inspect the building thoroughly and insist to speak to the previous tenent(if possible).</p>
0 replies
123 months ago
Accounts query
i had account no 7000100100140796418 closed a few years back.<br> Last year December i opened account no 7000100100224053009. I have been making electronic payments into the closed acc for the past 3 months. Since the 11 February, i have been asking for the funds to be transferred into the correct account. I sent countless emails and got an automated response that it's been dealt with. To this day, no action. On the 12 March i got an email from the collections department telling me i am in arrears by 3 months. This is what i was avoiding by sending an email to the accounts department every 2 weeks. I went to the Menlyn branch and got assistance from Tumelo. Nothing came of it. I went to The grove mall, same procedure. No help. Now my account is in arrears and my credit record is down the drain.<br> I have run out of options, hence this complaint.
75 replies
133 months ago
Card collection
I applied for a Woolworth store card for the first time at the branch in Atterbury boulevard by filling in a form. I was told i would get feedback via sms, which i did and i was told to call the call center. I called the call center and half way through the application i was told we can't proceed because the lady at the store filled out the incorrect part of the application. I was told to do a new application and i did it again, but online this time. I later received an sms confirming that i have been pre approved and i should call again. I then called and spoke to Shawn. He helped me complete the process and he did a great job. He then told me to go collect my temporary card by any Woolworth store while i wait for my card via post. I went to the branch in Lynwood bridge because it is close to work. I arrived and was told that their phones are not working. I then drove to Gift Acres. I waited for 35 min while the consultant Maite was trying to get help from the call center and she was being sent from pillar to post because no one wanted to assist with new applications. I left without my card because of the time wasted.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)