RB
Riaan B
Active since May 2015
14
Reviews
0
Industries
Reviews
14 reviews7 months ago
Worst internet ever
Stay away from Axxess - worst internet ever. Have a 150mbps link and for months and ongoing, are experiencing speeds of 0.5mbps, 1.1 mbps every single day from 17h00 onwards ... from about 22h00 it will pick up to about 10mbps ... and I have 75% left of my F.U.P. - they ***** your money to sell you a 150mbps and then this happens ... DO NOT USE AXXESS
0 replies
14 months ago
1-3 mbps in the evening - Axxess is *****elent
Why is Axxess selling 100mbps lines with MTN if the towers only give 4g at 30mbps at most - de*****ing people is their business - ESPECIALLY in the rural areas. Sick
0 replies
14 months ago
***** by Axxess
I have a fixed lte 100mbps line ... since I got it, it never reached speeds higher than 30 mbps during the day ... currently at 1**** it is 0.86mbps download ... fup still 200gb's short. This is ***** .... and this how they get away with it. Charge you for 100mbps and give you on average, a 10 - 15 mbps line. They are committing *****. Over weekends and after hours when the speed is drastically dropped by them, the support is also gone
0 replies
15 months ago
Zero tech support - first line checklist junior support and zero proper technical support
After numerous complaints and calls that were logged over the past 4-6 months, it got to a stage where I got to speak on email - as promised by the operator I was going to deal with one support person to see the problems out. (8 connections and all 8 of them only get 15-20% of the speed I am paying for). Low and behold everyday when I follow up on the same email conversations, I get asked for my customer number and what the problem is. I speak to a different operator as like phone and whatsapp, every single day. I have sent screenshots by the hundreds to prove that we are being DE*****ED by Axxes (and) MTN to pay for a 100mbps line, but the average daily speeds are only 15-25mbps ... every late afternoon and evening it will drop to anything between 1 and 4 mbps. This support system is 100 times worse than any I have ever encountered in my 30 years IT experience. They are easily the worst in the country with Telkom trailing. I do now believe that Axxess has only entry level junior tech support, working from checklists - STAY AWAY - YOU WILL BE DE*****ED.
0 replies
15 months ago
Worst helpdesk ever
For the past 3 months and more I have been experiencing terrible speeds from about 17h00 every single day. I have a 100mbps connection and every single night it will drop to 2/3 mbps and many times zero connection. I have contacted Axxess multiple times as well as 4 other users in our town ... Axxess simply ignores any calls by stating that they will log it with MTN. You do not see any calls logged, you do not receive any feedback and most frustrating is, that operaors drop you and you never speak to the same person again. This helpdesk surpasses Telkom with their whatsapp chats that you makes you wait for hours to get an operator to speak to. Even loggig this complaint, I can guarantee they do not even have someone reading Hello Peter. Stay AWAY from Axxess and Afrihost with LTE or fixed LTE ... never ever got the worth of a 5mbps line, let alone 100mbps. Pathetic
0 replies
17 months ago
Bad choice - bad product - bad supplier - bad support
For the past 3 months all 8 of my connections have been monitored speedwise and every single one dropped to between 1 and 4 mbps at 18h00. These are all 50mbps and 100mbps line. That is also when whatsapp support stops. However, "3 calls that was so-called logged" with MTN has been thrown out of the windows I guess. Every single day the speed drops to those levels and support is nowhere to be seen. The current speed on my 100mbps is 3.4mbps and it is Saturday afternoon 18h36 with the Springbok rugby following. Extremely bad experience - I write here due to the fact that I have zero support from Axxess at 18h40 on a Saturday and zero consistency on their so-called FIXED-LTE which is a f**** in my opinion and most likely in many other's too.
0 replies
26 months ago
This is a very very serious call on everyone that was done in by The Gadget Shop
This is a very very serious call on everyone that was done in by The Gadget Shop Be aware the The Gadget Shop has started a new sc(*&m site called Fivers and they are also deleting all comments on their Facebook page when making enquiries ... about two freezers that I bought on 20 and 22 Dec 2023 and zero communication received regards fixing the situation. The website is closed and they have moved to a site called Fivers now. Same sc@#@#m , just another name. A class action sue must be started and I will be the first person to join. This needs justice to be served.
56 replies
26 months ago
This is a very very serious call on everyone that was done in by The Gadget Shop
Be aware the The Gadget Shop has started a new sc(*&m site called Fivers and they are also deleting all comments on their Facebook page when making enquiries ... about two freezers that I bought on 20 and 22 Dec 2023 and zero communication received regards fixing the situation. The website is closed and they have moved to a site called Fivers now. Same sc@#@#m , just another name. A class action sue must be started and I will be the first person to join. This needs justice to be served.
0 replies
28 months ago
*****ulent Company - STAY AWAY
Bought two freezers on 20th and 22nd of December. Received an order confirmation on first freezer. I have opened a ***** case with SAPD and FNB after a refund was promised should I first withdraw the case. (what does this imply?) - first withdraw the case and if I do not get refunded, I lose all my money. These people should be investigated and arrested. I only received two answers from a support email address and have been ignored for more than a week now. This company is *****ulent and should be removed from the internet as a ****.
0 replies
30 months ago
Worst helpdesk infrastructure I have dealt with ever
This chat will continue until I get an answer ... close to 4 weeks now ... the service never worked, but I get billed ... close to 14 operators later, there is still no solution nor any light in the tunnel. It gets escalated to something that never answers back, never accepts that the problem is with the routers whilst it was proven with facts, never communicates ... it is the absolute most inefficient helpdesk/escalation procedures/feedback/accountability/priority 4 that I have ever dealt with in my previous 23 years corporate IT experience. But yet, just no one at Webafrica has any integrity to realise that this client has a BIG problem as it was escalated 5-7 times before ... pathetic / if I do not get an answer today, I will escalate this to social media, my attorney for services that I paid without a service as well the income lost due to two clients who cancelled these two services with me, they could not wait any longer (close to 4 weeks) and I will be speaking to the Ombudsman through him as well. Riaan Botha - PC World - I want you to escalate this to your supervisor, middle management, senior management, critical team, priority 4 and let them SEE for themselves that your helpdesk is useless if after 4 weeks, a problem cannot be solved. .. and yes, I am extremely pi33ed off to have paid for something and my problem is treated in this manner. Lastly, I am supposed to pay R299-00 pm for two months ... I am being billed for month 3 already.
0 replies
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