LW
Lucien W
Active since Jun 2015
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
WORST COMPANY IN SA
have been experiencing difficulties with your company now for about 2 months. You keep cutting my service. I phone in and for the probably 20 times I phoned in you gave me a different story and the majority of your support agents agree with me there is no reason why, my account is paid up. No one can explain what and why my account is overdue. 2 days ago you told me you did not receive my pop I had to resend in PDF format. This I did, and my service was restored. The next day you cut my service again. Then I'm told my account is paid up, the I owe you R1000 some odd rand, then another account of R1000 some odd rand. Yet when I login to my account it says Metrofibre owes me R6. and the agent conforms this. WHAT IS GOING ON. I DON'T KNOW WHAT TO DO AND NO ONE PH TO EXPLAIN AS I REQUESTED. YOU PEOPLE DON'T KNOW WHAT YOU DOING. The worst part is I'm bound to you For Now because there's no one else in the area. Then I receive a mail you collecting my old router. You never gave me a new router. YOU ACCOUNTS DEPT ARE ***********!!! GET RID OF THE DEAD WOOD.
159 replies
5 months ago
Checkers Tongaat Excellent Service
In a world where bad service, impolite customer service agents and plain rude human behavior has become common place how refreshing to be served by the complete opposite. This is the special service I just received from 3 ladies working at Checkers Tongaat. Jessica DNZANIBE (Cashier) Nonthando Jaca (Cashier) and Lucia (Front End Controller). These ladies made what could have been an unpleasant experience a most pleasant one. They where professional, kind and had the most beautiful smiles during the entire ordeal. Jessica could have so easily say "sorry we don't accept those vouchers" but she was humble and called her superior for assistance. Many are just too lazy and not interested to go the extra mile. Lucia kept me informed all the time as she went from superior to superior trying to assist me with a money transfer. Jessica and Nonthando kept me entertained with small talk about "favorite beverages" etc and we had some nice laughs all the while being absolutely pleasant company. These ladies have made my day... probably month. They deserve to be praised and definitely an increase or promotion. These ladies deserve a BELLS. WELL DONE Jessica, NONTHANDO AND LUCIA. Checkers management treasure these ladies they make us come back to your store over and over even when you are at times priceyer than others. Regards Mr Williams
0 replies
8 months ago
Excellent service - Tumi Makgoba
Good day Today I was helped by a gentleman Tumi Makgoba. This man is going to go places. I have not received such excellent service in a bru long time. Not in Shoprite, Pick n Pay not even Woolworths. To say he was excellent is an understatement. Tumi was friendly, professional, kind and made me feel as if I am Kingprice most valued client. This man needs to be in management so he can train "some" of your support staff on what it means to treat your clients with dignity and professionalism. Tumi I pray you go very far with your career and become the next president. Management take care of this man he is a diamond. So I say GIVE THAT MAN A BELLS. WELL DONE TUMI - YOU MADE MY DAY.
53 replies
10 months ago
Dischem Junction Mall Ballito - WORSE SERVICE EVER
I had the absolute worst experience ever from Dischem Junction Mall Ballito. A particular Indian lady was most unhelpful. First she told me my script had expired to which I immediately phd my Dr who informed me it's impossible it clearly states repeat 6 months at the bottom. He was correct after standing in the line again and being ignored by 3 staff members who was having their own little debate someone finally helped. I explained my frustration but I guess that made them angry as after that I received nothing but unfriendly unprofessional service. Now I was told that there are schedule 5 medicine and they need the script from the dr. In the meantime they assisted me with the same script the month before. This mean they have double standards and help only when it suits them. I feel they should have told me this the first time I came there. Keeping in mind I suffer from end'stage kidney failure and had absolutely no medication left. A casting pharmacist would have gone out of their way to assist. So now I encourage all user your local pharmacy and boycott these fat cats who don't need our business and money they made that abundantly clear to me and i will never again enter a Dischem.
0 replies
31 months ago
Lungile was excellent
Lungile was excellent. He was super professional and he made feel super important. Staff like this is what gives me hope in SA insurance industry. Well done Lungile keep up the good work. Give that man a Bells
131 replies
35 months ago
Supersonic bad service
I am extremely disappointed and frustrated with Supersonic. My internet goes down at least once a week no exaggeration. And every time we phone in we get the same story "there is an outage in your area and the technicians are trying to sort out the problem" that's the problem in my opinion they try to sort it out instead of actually sorting it out. Please people do not go with this company avoid them like the plague. You will not believe this I just spent about 15mins with a very kind and professional lady consultant complaining and 5mins later my line is back on. I mean... Come on people do you think we are stupid? Really...
53 replies
45 months ago
Poor Service
My rating is really a minus star. Please don't ever sign up with this people. Unless you want to be down at least twice in one month. They blame VUMA but are incapable of putting pressure on them. My service is down at least once a month this month twice. Very quick to debit but lots of excuses to get your service back up. No loadshedding but they blame loadshedding. . So does that mean they don't have backup measures? I'm tired of threatening every month. They make me sick. Please people don't sign up with them. My neighbor use Webafrica and they never have problems, they laugh at me every month when asking if they down. Typical 3rd grade South African company.
1340 replies
46 months ago
Disgusting Service and lying agents
The system dont allow me to give them no starts, because that is what they deserve and less. I have been trying since yesterday 02/07/22 to get them to re-provision my router. The customer care agents dont know what they are talking about, and have been trained very well to speak lies. First they said its due to load shedding (poor loadsheding getting the blame for everything). Then it was an internet outage then it was a fibre breakage. and then its a Vuma fault. Amazing becos my neighbour also uses Vuma and he never had a problem the entire weekend, He does however use WebAfrica. So theres your answer Supersonic is useless, Go with WebAfrica. I am definately moving to WebAfrica, only problem is Supersonic already took my money, which they are very fast to do, its a shame that they are not so fast at giving you service, Disgusting disgusting disgusting Supersonic is a typical South African company who takes your money makes lots of promises but **** to no service,
268 replies
62 months ago
**** Service
I've been dealing work various agents to sort out my account. Yet almost every month I get a mail out sms to say my account is in arrears. I've submitted all my invoices, was promised by the heavens that the account will be sorted yet the next mouth the same. Someone obviously don't know what they doing. I'm so tired of the incompetence of this company. I advise everyone anyone don't sign up with them. I will be canceling my contract. Absolute **** company and **** service.
56 replies
65 months ago
PEP STORES
This morning 15/12/20 at 9h15 I was standing outside Pep stores in retreat main rd branch from 8h50 - 9h15 while does were still locked. Staff was inside nowhere to be seen but the doors were locked. I had delayed taking my grandson to creche as it was there party day and we had to get a gift. I also had a hospital appointment for this morning so as you can imagine I was pressed for time. This Pep like I said was still closed when I abandoned the line and left at 9h15. From speaking to others this was the norm. I immediate phd their customer care and complained. I was told they would ph the shop to open doors and that the regional manager would contact me. I just find this type of service unacceptable and unbelievable. In the time that e living that people can play with their jobs in this way. Or is it simply that we live in a colored area so they don't care about the community of respect us enough i am truly appauled by this shop and it's service. Disgusted is the word.
0 replies
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
11 (64.70588235294117%)