CM
CHRIS M
Active since Jun 2015
12
Reviews
0
Industries
Reviews
12 reviews70 months ago
Awful and Worst Internet Service Provider in South Africa
I'm the last person to ever complain about anything but I have had it!! Rain is by far the worse mobile network in South Africa with the worse customer services. After a series of no reply for weeks when using the so-called support service on the Rain website, I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint on Hellopeter regarding the ongoing billing issues. The agent did not resolve and offer nothing by the way of a solution when she called. The agent then concluded that the matter has been escalated to the billing team and I will be contacted later on that day for an update. We ended our conversation without either of us having accomplished anything. Again, as expected, no update was received anyway on the day. I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by this company. Furthermore, Rain went ahead billed me almost over 10-fold for the unlimited 4 g 24/7package. For a package service that cost R479, my bank account was debited a hefty R3500? See screenshot link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb Really! I am appalled and disgusted that such a reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on the rain system took place. Basically, Rain took it upon itself to swift me over between tariffs without having the decency to inform me and then obliged me to cough up the bill. I was actually ripped off in broad day light. You may reply to me at this message or call me. Chris
105 replies
70 months ago
Awful and worse Internet Service Provider
I'm the last person to ever complain about anything but I have had it!! Rain is by far the worse mobile network in South Africa with the worse customer services. After a series of no reply for weeks when using the so-called support service on the Rain website, I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint on Hellopeter regarding the ongoing billing issues. The agent did not resolve and offer nothing by the way of a solution when she called. The agent then concluded that the matter has been escalated to the billing team and I will be contacted later on that day for an update. We ended our conversation without either of us having accomplished anything. Again, as expected, no update was received anyway on the day. I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by this company. Furthermore, Rain went ahead billed me almost over 10-fold for the unlimited 4 g 24/7package. For a package service that cost R479, my bank account was debited a hefty R3500? See screenshot link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb Really! I am appalled and disgusted that such a reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on the rain system took place. Basically, Rain took it upon itself to swift me over between tariffs without having the decency to inform me and then obliged me to cough up the bill. I was actually ripped off in broad day light. You may reply to me at this message or call me. Chris
0 replies
70 months ago
Awful Internet Service Provider
I am writing to complain AGAIN of the poor service I received from Rain this past month and still ongoing. I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint on Hellopeter. After a series of no reply for weeks when using the so-called support service on the Rain website. The agent did not resolve and offer nothing by the way of solution when she called. The agent then concluded that the matter has been escalated to the billing team and I will be contacted later on that day for an update. We ended our conversation without either of us having accomplished anything. Again, as expected, no update was received anyway. I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by this company. Furthermore, Rain went ahead billed me almost over 10-fold for the unlimited 4 g 24/7package. For a package service that cost R479, my bank account was debited a hefty R3500? See screenshot link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb Really! I am appalled and disgusted that such a reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on the rain system took place. Basically, Rain took it upon itself to swift me over between tariffs without having the decency to inform me and then obliged me to cough up the bill. I was actually ripped off in broad day light. You may reply to me at this message or call me. Chris
0 replies
71 months ago
Absolutely terrible customer support service
For weeks, I have been waiting for RAIN to sort out the billing on my account but as it seems as Rain has already mastered the art of poor customer service and lack of reply. I will welcome any opportunity to resolve this matter at the very soonest. Chris
210 replies
81 months ago
Useless “Digico Telecoms” is a disgrace
I have just ported out my number to this so called Digico Telecoms. The ****** phone I received is forever out of signal indicating “invalid”. I basically lost my business number as none it ever able to connect to me. In addition, There is absolutely no way one can check the balance of their airtime. This useless company does not answer to email or query. Really, this is day light robbery and shoul be reported. If you are attempting to port out, beware of the consequences.
210 replies
84 months ago
Shopping experiences that live on in my memory
To cut a long story short: I purchased a pedestral fan online a few weeks ago, althouth my order went out of stock. Charlotte from Supply Chain went over her way to make my shopping experience a pleasant one. She was very helpful, keeping track of the order week in & out for a possible alternative or refund. It was a great experience and I appreciated the employee's sincere effort.
105 replies
84 months ago
Poor customer service response on new account application
I have submitted an online account application for an Edgars account earlier last month (April 2019). The following week after the application on 08/04/2019, I made a follow up, from there I was being sent from post to pillar without any concrete response. To date, I have received no feedback on the new account application status. I think it is very appalling that a simple feedback can be given for over a month, while during the application process it stipulates that within 48 hours feedback will be given. I first sent an inquiry online but I received no feedback expect for the automate response (Reference number: ********** 2093/GO). I then phoned the New accounts department: ********** / 11, a lady answered and told me to wait for the SMS which never came. REALLY EDGARS? Is this really a way you treat a customer? Perhaps your books are already too full for new accounts????
56 replies
87 months ago
Poor & pathetic service received from Telkom Online Sales
Good day, I am appalled by this poor and pathetic service that I received by Telkom online sales. About 3 weeks ago, I applied online for 2 x FreeMe 1GB Deal with SIM Only, later on I was contacted by Telkom and the order placed and confirmed. A week later, I received a sms from Courier IT, but the order was only partly DELIVERED on 29/01/2019. The second SIM card still haven't been received to date, either Telkom or Courier IT is able to trace the order. I tried calling several times the Telkom lines using the 10213 number but without success, every operator I ended up with got his / her own excuses to tell - I must either wait since the order gets delivered by the courrier company, but still failed to provide me with the waybill number. Sometimes, I am also told by the Telkom operator to use the mobile line 081180 which has always been a dead end. Other operator will say I cannot be helped since Telkom is always offline.
0 replies
126 months ago
UNABLE TO SCHEDULE APPT AFTER 10 DAYS OF PAYMENT
Dear Hello Peter,<br> After completing the online registration via the vsf website, on the payment option, I chose to pay at the bank so I have used the generated slip downloaded from the website to carry on with the payment at the bank. The transaction at the bank was performed on the 5th of December 2015. It is almost 10 days now since I have been waiting for the payment to reflect on my vsf account in order to proceed with scheduling the appointment. I have exhausted all avenues to try getting this issue resolved, last week, I even though I contacted vsf helpdesk via email \ [Email Removed] and sent through all the supporting documents. This matter sill remains unresolved and I am unable to proceed further with the application process. I am unable to schedule appointment after 3 working days of payment. <br> As this matter is urgent
77 replies
127 months ago
Bad attitude and no feedback from Mango
Good day,<br> <br> I am Jean Claude. With a heavy heart and a lot of amertume I would like to bring my dissatisfaction to Mango airline attention. I have placed a booking for my sister on the 11 October 2015 and pay for the air ticket from JHB to CPT using the online banking channel. I have used the FNB connect to proceed with the payment via my cellphone of which the transaction was successful. <br> On the day of departure, I arrived at the airport to proceed with the check in. I couldn't believe what the operator was telling me, his bad attitude towards me and saying that I was taking chances and there were no ticket bought even though I have showed the sms confirmation which I received along with the reference number. The embarrassment was just unbearable and spoil my day. I was left with no alternative but to purchase another ticket on the spot to ensure that my sister does not miss her flight. For further info, I can be contacted directly on my cell numbers: 0829615787 or 0781465480 . I have exhausted all avenues to get this matter settled amicably by Mango does not care and I have no feedback since. And the reference was MZBWRK . My voucher no. is 0025346941.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)