PD
Phumelele D
Active since Jun 2015
7
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0
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Reviews
7 reviews43 months ago
Poor workmanship
The clutches on my car were changed in March after taking it into to Audi for slipping gears. 5 months later car towed into Audi after it had been smoking. Diagnosis discovered issue with the flywheel and they’re going to change it with the clutch again. Audi refuses to take responsibility of poor workmanship, blaming flywheel to be worn, warranty won’t pay as its ‘flywheel’ regarded as wear and tear component. Audi to replace clutch ‘again’ they say its a factory fault. The new assistant manager has been nothing but rude, would hang up phone whilst talking. 2 times had said he will get back to me and didn’t. Told me they will replace the clutch under warranty and I can take my car without replacing flywheel and do whatever I want.
0 replies
87 months ago
Poor customer service
Went to the Engine garage Amanzimtoti opp Galeria mall on the 9nth of Feb 2019. I had asked the service station attendant to put a full tank unleaded petrol in my car, was even offered to have water, oil and tires pressures checked. To my amazement when I tried paying for a full tank using my eBucks card, was told they’re offline!!!!! Could not pay for petrol using my eBucks and the petrol attendant didn’t even bother to alert me of this prior to me loading a full tank in my car. Upon calling a manager, I was told they were busy in a meeting (Saturday 18:00) manager didn’t even bother to attend to my case and the attendant arrogantly resorted to saying they will pay for my full tank because he doesn’t have time to stand and argue. I ended up paying for something that was unbudgeted for because of lack of proper communication from this particular Engine garage. No signage whatsoever was indicating the garage having an issue with eBucks card.
0 replies
116 months ago
No courtesy for pregnant customers
<p>Went to Woolies Gateway on Sunday 1st Oct 2016. I'm currently 36 weeks pregnant, and had to stand in the long queue like the rest of the customers with my swollen legs. I ask the teller at the pay points, but was she just ignored me. I find this very cruel especially because all the tellers were women, but they were just looking at me, until my turn came to pay. Had the same experience at Galleria Woolworths</p>
0 replies
124 months ago
Insurance dragging to approve insurance claim.
I had an accident early hours on Sunday 7nth/Feb/2016. I made a claim Monday the 8th through the insurance assisted by the lady called Zenobia Fasen, An assessor then contacted me on Wednesday informing me that he has assessed the car and was going to move it to an approved panelbeater and I even requested a copy of a quote. Days went without anybody contacting me and I remained under the impression that vehicle repairs were in progress, only to discover on Sunday after receiving a missed call/SMS from a strange guy stating that he is an investigatingassessor and has been appointed to investigate facts leading to my accident. I complied and aggreed to meet with him,I contacted Compendium to confirm this person and was only then told its procedure and policy to investigate due to costs and time of accident. My issue is no one bothered to inform me of these new developments. Now Iam in a situation where I am waiting for the investigator to compile his report of the accident, forms will be sent to MTN to request information of all calls made before,during and after accident and location. This to prove if there was alcohol involved. If MTN replies after 20something days, I must wait<br> <br>
75 replies
124 months ago
Insurance dragging to approve insurance claim.
I had an accident early hours on Sunday 7nth/Feb/2016. I made a claim Monday the 8th through the insurance assisted by the lady called Zenobia Fasen, An assessor then contacted me on Wednesday informing me that he has assessed the car and was going to move it to an approved panelbeater and I even requested a copy of a quote. Days went without anybody contacting me and I remained under the impression that vehicle repairs were in progress, only to discover on Sunday after receiving a missed call/SMS from a strange guy stating that he is an investigatingassessor and has been appointed to investigate facts leading to my accident. I complied and aggreed to meet with him,I contacted Compendium to confirm this person and was only then told its procedure and policy to investigate due to costs and time of accident. My issue is no one bothered to inform me of these new developments. Now Iam in a situation where I am just waiting for the investigator to compile his report of this accident, forms will be sent to MTN to request information of all calls made before,during and after accident and location. This to prove if there was no alcohol. If MTN replies after 20something days, I must wait.
0 replies
131 months ago
Highly dissapointed by a cleaner.
On Saturday the 27nth of June I went into Petroport total garage which is on the left hand side of the freeway going towards N2 north. At the garage I used the rest rooms where I then accidentally left my cellular phone. Within 2 mins I remembered that I had left my phone, on returning, the phone was gone. On attempt to recover my phone, I think we left almost 20 missed calls and there was no answer. Thanks to 'find my iPhone app' my phone was found in Newlands east at a house of the garage employee who works as a cleaner by the name of Novuyo Qhabaza. Is this how Petroport total garage employees behave? Doesn't the garage emphasize ethics/company values to their staff? To me it looks like the outlet doesn't have policies with regards to stealing by staff!
76 replies
132 months ago
Horrific outcomes from an insurance claim.
On the 1st of June I logged a claim for my iPhone 5S which was stolen together with my bag during a car window break in. I spoke to a consultant by the name of Dellini, who I was also unhappy with and asked to be transferred to the manager. I then dealt with a lady (who's the manager) 'Karen' and later forwarded necessary paperwork as per discussion. A day later I was contacted by Calving confirming that my claim was approved. To my surprise, I had insured the phone for R12000 and I was told I was only going to be paid R1150 to my acc. this excludes R750 which is the excess fee. This does not even begin to cover the quarter of the cost. I was told of a clause which states if the phone has been stolen from a car, regardless of its worth, that is the max amount they pay. I had since cancel the contract I have with first for women and am highly disappointed with the outcomes. I have heard horror stories about them but never the less gave them the benefit of the doubt. I have been paying an instalment of R399 p/m for 13 months including household, this has just gone down the drain. The insurance did not deliver in my time of need and I still do not have a cellphone that I had insured.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
3 (42.857142857142854%)