CI
Compendium Insurance
Claimed Business
CI
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Compendium Insurance
Compendium Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Compendium Insurance across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePD
Paul D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:25
STAY AWAY - NOT A GOOD INSURANCE ⛔
Stay away⛔❌ They client damaged my property walls and gates in November 2025. The truck came into my yard damage my water Meter, gates , and walls . I called them and Nicolette from ****** attorneys asked me to fill a whole lot of forms .I submitted everything in December 2025 . She advised me payment will be done in 30 working days. So I waited patiently. We are now in March 2026 . Still no payment which is unacceptable. I spoke to Kabera from compendium insurance many times. Always tell me she's waiting for feedback and will advise if payment was done. Do not use them as you can see the run around and poor service they offer.
Helpful (0)
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Paul D
1 reviews | Active since Jan 2020
3 Mar 2026, 18:25
STAY AWAY - NOT A GOOD INSURANCE ⛔
Stay away⛔❌ They client damaged my property walls and gates in November 2025. The truck came into my yard damage my water Meter, gates , and walls . I called them and Nicolette from ****** attorneys asked me to fill a whole lot of forms .I submitted everything in December 2025 . She advised me payment will be done in 30 working days. So I waited patiently. We are now in March 2026 . Still no payment which is unacceptable. I spoke to Kabera from compendium insurance many times. Always tell me she's waiting for feedback and will advise if payment was done. Do not use them as you can see the run around and poor service they offer.
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Replies (0)KR
Katelyn R
1 reviews | Active since Jan 2020
25 Mar 2025, 09:36
Beware of Compendium
This company is a ****, I took R250 000 household insurance with Compendium in 2021, I am currently busy with my first claim on my policy in February 2025, when I put this claim through, they tell me that I am only insured for R160 000. They change the values on the claims *******ly without your authorization and send you back and forth like a tennis ball. My policy was taken out with Kaydee, when I called to do my claim I was told I cannot speak to Kaydee and I must speak to Vimla. This Vimla woman is *****, she refuses to assist me and drops the calls on me when I'm asking her for feedback. Yet they still debit me for the full R250 000 worth of household contents insurance. Stay away. There is a better brokerage called PSG Insurance Brokers, I have my business insurance with them and there's no issues.
Helpful (0)
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Katelyn R
1 reviews | Active since Jan 2020
25 Mar 2025, 09:36
Beware of Compendium
This company is a ****, I took R250 000 household insurance with Compendium in 2021, I am currently busy with my first claim on my policy in February 2025, when I put this claim through, they tell me that I am only insured for R160 000. They change the values on the claims *******ly without your authorization and send you back and forth like a tennis ball. My policy was taken out with Kaydee, when I called to do my claim I was told I cannot speak to Kaydee and I must speak to Vimla. This Vimla woman is *****, she refuses to assist me and drops the calls on me when I'm asking her for feedback. Yet they still debit me for the full R250 000 worth of household contents insurance. Stay away. There is a better brokerage called PSG Insurance Brokers, I have my business insurance with them and there's no issues.
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Replies (0)ZJ
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Zola J
1 reviews | Active since Jan 2020
7 Feb 2025, 16:10
Compendium Insurance and PVW Inc. Attorneys treat clients unfairly!
I am writing a review as a third-party claim client for an accident that occurred 19.09.2023 and formal acknowledgement of claim was on 16.04.2023 by submission of claim form sent by PVW Inc. Attorneys ( by Michael Ebraham) acting on behalf of insurance company in mention for third-party claims, which was completed and sent in due course. 31.07.2024 I contacted PVW Inc. Attorneys to check on progress of claim as no feedback was given and I was informed that Michael was no longer employed by company therefore claim not processed as they were unable to access his emails. I was then asked to resend forms to continue with claim and I did so in time. Ayyeb Gumede was now handling claim and the telephonic conversation between Ayyeb and I was unpleasant as he was very unprofessional to a point where he informed me "it's not his problem that I am uninsured, I should have insurance!" after my complaint of negligence on their behalf and time frame to attend to matter as by law third-party claim turnaround time is 3 months. Documents to process forms were sent on the same day (31.07.2024) to officially process claim. I then telephonically contacted PVW Inc. Attorneys for follow up on 20.08.2024 and I was also informed by Ayyeb that it is my responsibility to check on feedback as company is not authorized to do so. Ayyeb then requested proof of ownership of vehicle on 06.09.2024 and docym sent the following day. Panel beaters issued 1 quotation and an invoice... 1) R5500 paid to fix bonnet which was unable to open that I had to pay from my own pocket as I depended on my vehicle for income and this required use of vehicle for 3 months as I repaired vehicle on 21.12.2023. 2) R4500 for further damage to vehicle due to overheating. Ayyeb informed me that I was negligent in using my vehicle and it is not their client's responsibility to pay for the additional damage. Attorney company wants to issue R4500 whereas no inspection was done on vehicle to assess damage and I find this very unfair and disappointing as I had to issue R5500 from my own pocket. Initial claim amount is R10 000 to cover costs for what has been paid and the additional damages to my vehicle for an accident I did not cause. If we want to speak on negligence let's address the issue that it has taken 17 MONTHS for this matter to be attended to and I refuse to be short-changed and be held responsible for an accident I did not cause. Matter is not yet resolved and I am still waiting on a refund as I disputed the R4500 company is willing to compensate me!
Helpful (0)
|Replies (0)ZJ
Zola J
1 reviews | Active since Jan 2020
7 Feb 2025, 16:10
Compendium Insurance and PVW Inc. Attorneys treat clients unfairly!
I am writing a review as a third-party claim client for an accident that occurred 19.09.2023 and formal acknowledgement of claim was on 16.04.2023 by submission of claim form sent by PVW Inc. Attorneys ( by Michael Ebraham) acting on behalf of insurance company in mention for third-party claims, which was completed and sent in due course. 31.07.2024 I contacted PVW Inc. Attorneys to check on progress of claim as no feedback was given and I was informed that Michael was no longer employed by company therefore claim not processed as they were unable to access his emails. I was then asked to resend forms to continue with claim and I did so in time. Ayyeb Gumede was now handling claim and the telephonic conversation between Ayyeb and I was unpleasant as he was very unprofessional to a point where he informed me "it's not his problem that I am uninsured, I should have insurance!" after my complaint of negligence on their behalf and time frame to attend to matter as by law third-party claim turnaround time is 3 months. Documents to process forms were sent on the same day (31.07.2024) to officially process claim. I then telephonically contacted PVW Inc. Attorneys for follow up on 20.08.2024 and I was also informed by Ayyeb that it is my responsibility to check on feedback as company is not authorized to do so. Ayyeb then requested proof of ownership of vehicle on 06.09.2024 and docym sent the following day. Panel beaters issued 1 quotation and an invoice... 1) R5500 paid to fix bonnet which was unable to open that I had to pay from my own pocket as I depended on my vehicle for income and this required use of vehicle for 3 months as I repaired vehicle on 21.12.2023. 2) R4500 for further damage to vehicle due to overheating. Ayyeb informed me that I was negligent in using my vehicle and it is not their client's responsibility to pay for the additional damage. Attorney company wants to issue R4500 whereas no inspection was done on vehicle to assess damage and I find this very unfair and disappointing as I had to issue R5500 from my own pocket. Initial claim amount is R10 000 to cover costs for what has been paid and the additional damages to my vehicle for an accident I did not cause. If we want to speak on negligence let's address the issue that it has taken 17 MONTHS for this matter to be attended to and I refuse to be short-changed and be held responsible for an accident I did not cause. Matter is not yet resolved and I am still waiting on a refund as I disputed the R4500 company is willing to compensate me!
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Replies (0)MV
Maggie V
1 reviews | Active since Jan 2020
14 Jan 2025, 11:04
Most Pathetic Insurance every
This is the most pathetic insurance I every deal with. My car is damage for 3 months already and still every secind week they think of another excuse to delay the repairs. I was in a accidents on the 3rd of March 2022 all docunentation was submitted on the 10th of March 2022 and since then till now I'm still begging to get my car sorted. My vehicle is not driveable since then they refusr to give me a car to drive with and delay the process as much as they can. My advis to you don't every take insurance with Genesis Insurance.
Helpful (0)
|Replies (0)MV
Maggie V
1 reviews | Active since Jan 2020
14 Jan 2025, 11:04
Most Pathetic Insurance every
This is the most pathetic insurance I every deal with. My car is damage for 3 months already and still every secind week they think of another excuse to delay the repairs. I was in a accidents on the 3rd of March 2022 all docunentation was submitted on the 10th of March 2022 and since then till now I'm still begging to get my car sorted. My vehicle is not driveable since then they refusr to give me a car to drive with and delay the process as much as they can. My advis to you don't every take insurance with Genesis Insurance.
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Replies (0)ZK
Zaheed K
1 reviews | Active since Jan 2020
10 Oct 2024, 11:33
Still no response on outcome of claim
Pursuant to my last review, the company did contact me a day later and told me that the claim for wind and storm damage is still being assessed and they will get back to me. It is now over a week since then and over 2 months since the storm damage. The ******s and birds are now damaging the thatch even further. Very poor service. I have since changed Brokers
Helpful (0)
|Replies (0)ZK
Zaheed K
1 reviews | Active since Jan 2020
10 Oct 2024, 11:33
Still no response on outcome of claim
Pursuant to my last review, the company did contact me a day later and told me that the claim for wind and storm damage is still being assessed and they will get back to me. It is now over a week since then and over 2 months since the storm damage. The ******s and birds are now damaging the thatch even further. Very poor service. I have since changed Brokers
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Replies (0)ZK
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Russell H
1 reviews | Active since Jan 2020
7 Aug 2024, 12:47
Well do0ne Compendium on our Tornado claim
Having been a client for over 40 years and claimed for fire, theft, vandalism, construction, and floods. I like many clients say we don't worry about insurance as we have Compendium. For the latest Tornado claim the Body Corp of Chamonix thanks you.
Helpful (0)
|Replies (0)RH
Russell H
1 reviews | Active since Jan 2020
7 Aug 2024, 12:47
Well do0ne Compendium on our Tornado claim
Having been a client for over 40 years and claimed for fire, theft, vandalism, construction, and floods. I like many clients say we don't worry about insurance as we have Compendium. For the latest Tornado claim the Body Corp of Chamonix thanks you.
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Replies (0)