LM
Liza M
Active since Jun 2015
5
Reviews
0
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Reviews
5 reviews24 months ago
Infodocs does not deliver
Customer service from Infodocs is shocking. With this level of service they really cannot expect customers to sign up and pay to use their product/service. Thankfully I cancelled by subscription and my card expired so I no longer have to pay them. They are yet to establish credibility and ignoring customer inquiries is not the way to do that. I have had to follow up on inquiries multiple times due to not receiving any response from Infodocs. The last one was submitted on 13/03/2024 and I followed up on 26/03/2024. Till date, nobody has responded to it. Thanks Infodocs, but I'd rather take my business elsewhere since you clearly don't need/want it.
53 replies
31 months ago
Standard Bank has to start stepping up
Have been trying to arrange for a reroute on a renewal card for 2 weeks. Every time I speak to Sibusiso at card division, he "reroutes" the card but today I spoke to a different consultant only to be advised the card was never rerouted. In the meantime my business card is expiring soon and I keep receiving messages to collect my card from Cresta even after numerous requests to deliver this to my home.
131 replies
32 months ago
Absolute Pets = Absolute Fail
Shocking customer service. Firstly, they take forever to ship an order. Then the courier doesn't even try to deliver the parcel on the day it is out for delivery. Instead, he returns to the depot with the parcel claiming there was no one to accept the delivery. Absolute lie! We watched you stop, and leave on the CCTV. You didn't even ring the bell. Follow up emails are ignored. When calling to follow up, staff has attitude and also lies about trying to make contact to reschedule delivery. Absolute fail, Absolute Pets!!!!!!!!!!!!!!!!!!!!!!!
0 replies
122 months ago
Unprofessional, Unreliable maintenance man
I hired this individual, who advertises his business on the Northcliff community page, to do some minor maintenance works around my apartment. It entailed fixing taps, plugs, replacing a window, sealing around basins, adding shelves in wardrobes and replacing 1 kitchen unit. He started the works on April 2nd. Didn't finish and came back the following Monday, only after having had harsh words with him, as he tried to get out of finishing on this day. Still he didn't finish the work. Came back that Friday afternoon and again Saturday morning with more excuses of why he couldn't finish the job. Since then, he has been avoiding my calls. I have paid this man in full for a job he has yet to finish. The small things he have done, is of poor quality and I will have to get someone to redo it. Furthermore I'm stuck with an unfinished kitchen unit. What an amateur and a conman!
0 replies
132 months ago
No Account received, but Interest charged
After receiving a phone call from the TV Licences offices late last year, telling me that I have an overdue account to settle, I requested them to send me a copy of the account, as I never received it and am entitled to a written account as a consumer. May I add I received this phone call after business hours and they were extremely unprofessional and rude and I never received my account, despite the fact that they have all my correct billing details on record. <br> <br> I only received an account for the 2015 year during May this year, indicating penalties for the entire year of 2014. This is the first account I have received in 2 years. I have no gripe in paying the annual fees, if I receive my accounts on time and am not being charged ridiculous penalties, for \non-payment"";15/06/10 12:59;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742579;859690;825979;17;2;0;0;0;0;2;NULL;NULL;NULL;15/06/08 8:05;15/06/08 6:45;inconsistent process and nepotism;;;732860988;I was just refused service by the 8:05 bus from Kwadwesi to Town and the reason I'm given is the fact the bus trip has been discontinued but there are two passengers in it, passenger whom the bus driver is on a tribe name basis with. The arrogance displayed as a notice letter is shoved down my throat passed my confused face when I asked if this couldn't be the last trip whilst starring at her two regular passengers for which it is clear that Algoa Bus no longer cares about it's customers getting their destination in time. I took the 6:10 bus just now on Friday 05/06/2015 n no notification letters where distributed. Maybe if I had a poplar tribe name (isiduko) I would have been notified in time or even given a lift to the nearest taxi rank...Thank you very much Mr. Duze n your Algoa bus company. PS: when does your call centre ever take any calls? I have been calling and calling the past two weeks and the phone just rings and rings...appauling service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742585;489369;781987;6;2;0;0;0;0;2;NULL;NULL;NULL;15/06/08 8:19;15/06/08 6:51;UNFINISHED LOAN REPAYMENT;7,51E+12;AUDREY MANAMELA;838845304;Good Day<br> <br> I seriously need your intervention, I took a loan from Bridge financial services and yes I didn't pay as agreed.<br> Then my account was handed over to De Beer &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742590;859694;871480;13;2;0;0;0;0;2;NULL;NULL;NULL;15/06/08 8:39;15/06/08 6:53;Battery drained day after DQ Track installation!;8,31E+12;;824193164;We had our DQ Track unit installed on the Friday of the 5th of June 2015. The very next morning our vehicles Battery was totally drained, without us using the vehicle at all from the time of the installation to the next morning, apart from moving it back to the one side of the garage.<br> I phone in immediately (on Saturday) and am told that they don't work on weekends except for emergencies. (I can't use my car, which evidently does not bother them or constitute an emergency, then I don't know what is)<br> On Monday morning first thing, I phoned in to have them sort out this mess and then I'm asked all kinds of questions about my battery!!! With every effort being made to blame the battery!!! Which I never had problems with before, but the very next day after installation, they want to point fingers at my battery!!! First of DQ Track could only give me an appointment for Wednesday, then while I was telling the lady that Wednesday is unacceptable someone else apparently booked Wednesday and I'm told I can now only have Thurdsay!!!! How do I get around, earn a living or get my kids to school in the meanwhile!!!??? You can cancel my Insurance if this is not sorted by the end of today!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742598;536336;818859;14;5;0;1;0;0;5;NULL;NULL;NULL;15/06/08 8:36;15/06/08 6:58;Great Service Received;7,91E+12;Sifiso ;844337748;I went to your branch in Thembisa, as were overwhelmed by the great service received by Sifiso. <br> <br> From talking over the phone with him, to meeting him in person was a very pleasant experience. Even the person at dispatch and the person loading was very helpful. <br> <br> Im sure he is a HUGE assest to your business;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742600;857307;709071;13;2;0;0;0;0;2;NULL;NULL;NULL;15/06/08 8:52;15/06/08 6:59;STILL NO RESPONSE FROM KIA PINETOWN!!!;8,60E+12;Claude, Patrick;791069727;I was told that the part for my car would arrive on Thursday 04th June and i still haven't received any feedback from Claude in the Kia Pinetown service department. Kia service staff have been very unhelpful and have taken me for granted and don't feel i need to be kept updated on what's going on. Claude had blamed Vick for the bad service but he himself isn't any better!If this was a factory fault (and it is) i should have received better service but didn't. It is now way over a month and I am still waiting for my new car to be sorted out! Patrick the service manager is useless and shouldn't be managing staff if this is the service received. I will be seeking legal advice!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742602;704072;748599;22;2;0;1;0;0;2;NULL;NULL;NULL;15/06/08 8:44;15/06/08 6:59;Paying and reeping no vitality benefits.;8,50E+12;Call Centre;;I'm unhappy with the service I've been getting from Vitality. I've been sent 2 vitality healthy food cards. Upon receiving my first card, I used it and was told that the card wasn't activated and that my second card was activated. I then used my second card, only to be told the second card is not activated and that in fact my first card was activated. I've been spending money at the pnp using my healthy foods benefit but apparently it hasn't been working to my benefit at all. Your call center agents has been grossly incompetent and have been giving me wrong information.<br> <br> I've been spending all this money and there's is no way, I;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742603;859699;719227;6;5;0;1;0;0;5;NULL;NULL;NULL;15/06/08 8:48;15/06/08 7:00;always willing to help;7,91E+12;rhoda;825243976;My negotiations consultant Rhoda at Debt Busters is really on the ball. i know i have asked many questions and Rhoda, you have answered all with smile, thank you so much for helping me and making giving me the will to become debt free. This whole process with debt Busters has been so great so far. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742609;612105;860034;14;2;0;0;0;0;2;NULL;NULL;NULL;15/06/08 8:23;15/06/08 7:02;DIFFICULTY GETTING A REFUND FROM G-COUTURE;Khululwa Mabulu;ADIELA ;844041829;I purchased a number of clothing items from the G-Couture Online shop, and as per return policy return the items I couldn't keep for reasons ranging from incorrect sizes to defects on the clothes. I send an email to Adeila from Toledo, which is the people handling the billing. It took them more than a months to sent a courier for pick up, and everytime I enquire to her, she would say she has been trying to call and I never answer. This wasn't even true. Eventually their courier who called to confirm with me, \apparently'' told her I said I didn't have a parkage. Even when I asked for their address to deliver myself she wouldn't give it to me. I ended up arranging to drop the parcel at their Paddox store. Its been more that two months;NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742620;859684;784352;18;2;0;1;0;0;2;NULL;NULL;NULL;15/06/08 8:34;15/06/08 7:12;Contract not cancelled;;Cindy/Sindi ;836874514;Hi,<br> <br> During March I was contacted by one of the agents (Cindy) from Mobile plus offering about funeral policy then following day got sms's telling me about my funeral cover and disability cover, I phoned them back to cancel everything because told Cindy she need to phone me another time I was on crowded place could not hear her properly so was shocked to get sms's following day.After that there was 3 or 4 debits on my bank account that dont even know then asked my bank to dispute.<br> <br> Last week friday on 06 June I received sms that reads as follow: \Awesome news;15/06/08 10:14;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1742631;859706;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/08 9:07;15/06/08 7:17;CANT GET MY INVOICES;N0017589;Call Center;836792774;I get my invoices from MTN via their website. I usually get an email with a link to the website and then retrieve my invoice. I could not get my last invoice because the website says \This site is currently being upgraded; but still have not got any response as to when my query will be attended to... <br> <br> its interesting that my account has debited;but I can not get the invoice to see how the debited amount is made up."""
76 replies
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3 Star
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2 Star
3 (60%)
1 Star
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