JC
Jos C
Active since Jun 2015
9
Reviews
0
Industries
Reviews
9 reviews37 months ago
Friendly and efficient delivery
The delivery guys - Justin and Bradley - were friendly and assembled the 2x bases in no time. Was great service!
1 reply
50 months ago
Query regarding yearly assessment
The staff member contacted me and we ran through my query, which was then resolved in a timely manner and dealt with very professionally.
1 reply
66 months ago
Upgrade = no chance! NO SERVICE ETHIC TO THEIR CLIENTS
SHOCKINGLY BAD SERVICE - over the past few months I have spent hours on the phone to customer services to get my documents emailed to me, that all of sudden stopped due to their change of system in August 2020. They keep on "making notes" on the system but it seems like no-one is reading or actioning them. This is extremely frustrating as a client, and a waste of time! I have to after the end of every month call in and spend 20 to 30mins going through the whole process on getting my monthly documents sent to me. Then all of a sudden they started charging me additional fees, which again took 2 months to resolve - bearing in mind that at no point did they contact me to assist, I had to keep on following up myself... Why change systems if the previous one worked, and if there was a need to change systems why don't they make sure it actually works beforehand? I am due for an upgrade, but at this point there is no reason for me to do that with MTN and their current way or operating. I have been with MTN for over 18 years and the way they have been operating over the past few months has been extremely frustrating.
0 replies
75 months ago
Quick response and friendly service
A big thanks to Leonard who came out and dealt with the issue with my bathroom on the same day. He was friendly and did a great job. Would definitely use them again! #SupportLocal
0 replies
130 months ago
useless assistance
I bought a data bundle via Internet Banking on 20 Sept and MTN did not supply me with the data.<br> I phoned MTN on 21 Sept to find out what happened and also sent MTN the Proof of Payment - and they said it was never processed. I then phoned my bank who confirmed it had gone through and they also logged a query with the MTN back office. When I phoned my bank again yesterday 30 Sept they said that MTN is just not coming back to them, despite numerous emails and phone calls.<br> I phoned MTN again on 22 Sept to find out what is happening, however MTN still hadn't done anything about it. I continued on following up over the next few days and today 1 Oct have sent my Proof of Payment to a 4th staff member (what the hell did the other 3 do??) at MTN to get it through to the correct people to sort this out...either provide me the data or refund me - its really not that hard!!!!! I paid for it!!!<br> I can't believe that it takes MTN 10 days to sort out such a little query when its as easy as taking my POP and matching it to their bank records and then provide me with the data.<br> Useless doesn't even begin to describe the level of service that MTN provides....utterly useless!!!!
1 reply
131 months ago
incorrectly billed for 4 months to date!!
I have been trying to get my account sorted out for over 8 weeks now after nr.1 - MTN didn't do my upgrade correctly, nr.2 - they didn't provide me with my bundles as per the upgrade I signed, and nr.3 - they have been billing me incorrectly.<br> After numerous phone calls and visits to branches every time I get the response \this has been logged"and yet 8 weeks further we are still no closer to a resolution.<br> I don't know how you can call yourself a \""service provider\""....they only thing you are providing me with at this point is an irritation!<br> You are more than happy to debit my account and take my money (incorrectly) but take ages to fix the problem that you created...<br> After I spoke to your billing dept today they said a supervisor would call me back in 1 hour....we are no 3 hours later and still nothing!!!!<br> I am pretty sure this is now starting to border on infringing on the consumer protection act.<br> I need to someone in a management position"
1 reply
134 months ago
No bundles received for 3 months and being charged
My upgrade was done in April and to date I have not received any of my bundles as per my new contract.<br> I am being charged for my new contract and on top of that being charged for ?ut of bundle rates\- BUT THAT IS BECAUSE THEY HAVENT LOADED ANY OF THEM !!!<br> This is a breach of contract."
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
1 (11.11111111111111%)