MD
Mehluli D
Active since Jun 2015
27
Reviews
0
Industries
Reviews
27 reviews3 months ago
Unresolved Instant Money Dispute – Case 61204674 Ignored Despite Escalation
I lodged a complaint with Standard Bank under case number 61204674 regarding two unresolved Instant Money transactions (Refs: 8092155 – R150 on 14 December 2025 and 8092183 – R1,500 on 10 January 2026). Despite repeated follow‑ups and escalation to the Complaint Resolution Centre and the Escalation Manager, the matter remains unresolved. Standard Bank committed to resolving the issue within 3 business days, yet more than a month has passed with no substantive update. I have requested: Review of ATM footage for both incidents Clear explanation of what happened to my funds Refunds of R150 and R1,500 Call recordings for my records The handling of this matter is in breach of the Code of Banking Practice (fair, transparent, prompt resolution) and contravenes the Consumer Protection Act, which requires services to be delivered with due care and skill. I am extremely dissatisfied with the lack of communication and accountability. If this matter is not resolved immediately, I will escalate it to the Ombudsman for Banking Services (OBS) for independent investigation. Desired Outcome: Immediate refund of both disputed amounts (R150 and R1,500) Written explanation of findings Access to call recordings and ATM footage for transparency
224 replies
3 months ago
Standard Bank Instant Money – Funds Disappeared, No Resolution
Complaint Body: On 14 December, I attempted to withdraw R150 using a Cash Voucher because my card was unavailable. The ATM gave repeated errors, no money was dispensed, and the voucher disappeared from my Banking App. I reported this at the Signet Terrace branch, signed documents as instructed, and waited but nothing was resolved. Reference: 8092155 On 10 January, the same issue happened again, this time with R1,500. Once again, the ATM failed, the voucher vanished, and no cash was dispensed. At the branch, I was told they could not assist and that I must call the Instant Money department. I spent over an hour on the phone, only to be advised to open a case with SAPS. SAPS explained they could not open a case without a clear party to charge and advised that the bank should simply check the ATM footage. Reference: 8092183 Standard Bank has refused to do this, claiming their “investigation” was handled by ATM balancing teams. I am now being told to file another complaint and wait for yet another investigation despite this issue dragging on since December. This is unacceptable. I expect Standard Bank to urgently review the ATM footage, provide a clear explanation of what happened to my funds, and refund the amounts of R150 and R1,500 without further delay.
56 replies
5 months ago
Unfulfilled Commitments and Lack of Response – Request for Resolution
I am writing to formally express my deep dissatisfaction with the handling of our account application and the promised delivery of our Merchant device. We submitted our application on August 25th, 2025, along with all required documentation. Since then, we have followed up multiple times via email specifically on August 25th, September 16th, and September 17th yet we have received no response, no update, and no meaningful assistance. This process has been mismanaged from the outset. During a 30-minute call with Charles in the week of September 13th, we clearly selected the product we required. A delivery was promised. To date, we have not received the device. I have made numerous follow-ups, all of which were ignored until you, Imraan eventually responded, stating that all paperwork had been completed and that I should expect a call regarding delivery. Despite this assurance, no device was delivered. I was forced to call you directly today because Charles, our assigned banker, has consistently failed to act or respond to these issues. Now, I am being told that the delivery will not happen without any valid explanation. This is unacceptable. We have invested time, trust, and operational planning into this process, and the lack of accountability and transparency is deeply concerning. If this matter is not resolved immediately, I will have no choice but to escalate it further through formal channels. Furthermore, I request that you provide the full recording of the meeting held on September 19th, which included our Directors and Charles. This recording is critical for internal review and accountability. I expect a prompt and professional response to this message. We are prepared to escalate this issue if necessary.
71 replies
7 months ago
Title: 25+ Days Waiting for NPC Account No Feedback, No Service
I app**** to open a bank account for my registered NPC (Non-Profit Company) on August 25th, 2025. I submitted all required documents and followed up multiple times via email (Aug 25, Sep 16, Sep 17), yet I’ve received no response, no update, and no assistance. This delay is unacceptable especially for an organization that depends on timely access to banking services to operate. Why should I have to beg for a service you publicly claim to offer? I expect urgent feedback, resolution, and accountability.
265 replies
17 months ago
Cherity Mahlakwana
I was recently insulted by Cherity Mahlakwana, an employee at Virgin Active Lenasia. After the incident, she abruptly ended the call by hanging up. I was extremely shocked by this behavior and called to discuss it with the manager. However, she claimed she couldn't assist me because she does not have access to the call recording to review the conversation. Cherity alleged that I called her a derogatory term. I am now seeking the call recording from my mobile service provider and will escalate this matter further.
0 replies
17 months ago
Request for Immediate Action: Unresolved Store Incident
Good day. I am writing to follow up on my email dated Thursday, November 14 2024 at 12:44 PM (7 days ago) regarding the incident at your store. Unfortunately, I have not received a response or any further communication from your team. Your silence is concerning and reflects poorly on your company's commitment to customer service. Ignoring my legitimate concerns renders your previous apologies insincere and demonstrates a lack of seriousness in addressing the impact of the incident. As I mentioned earlier, the incident had significant consequences for me. I urge you to take immediate and appropriate measures to address my loss. Please provide a comprehensive plan of action to address my concerns, including: Concrete steps to prevent similar incidents in the future Tangible improvements to customer service Additional measures to mitigate the impact of the incident on me Furthermore, I requested a copy of the voucher receipt that was denied to me at the store. This request has also been ignored, which is a violation of the Consumer Protection Act (CPA). This hinders my ability to prove the transaction and exercise my consumer rights. If I do not hear from you within the next 48 business hours, I will be compelled to explore further action to resolve this matter, including but not limited to communicating with the National Consumer Commission (NCC) or seeking assistance from consumer protection organizations to ensure my rights are upheld. Your prompt attention to this serious matter is crucial. I expect a substantive response that acknowledges the severity of the incident and demonstrates a genuine commitment to customer satisfaction. Regards Mehluli
0 replies
17 months ago
Mismanagement at Shoprite: A Costly Experience
On Sunday, November 10, 2024, I had a business meeting scheduled for 11:30 AM. Since I didn't have my bank card, I opted to use Cash Send to my own number to fill up my empty bus. I went to the Shoprite Kempton Park Money Market, where the queue was not long, and I was around number seven. When I reached number three in line, I could see the cashier and another customer. The cashier kept banging the cash drawer, and after waiting for nearly 20 minutes, I approached her to ask if there was an issue with their system so I could look for an alternative. She rudely told me to let her do her job, which I understood and stepped back. After eight more minutes, the cashier called a lady who was making a deposit, and then I called for the withdrawal. The agent asked for my number, which I provided, and then asked me to enter the PIN on the speed point, which I did. She then said she needed to call the manager to authorize the transaction. The manager authorized it but mentioned that he received an error, and the system took him back to the main page of their software. They asked me to provide the voucher number again, and I did, but this time the system indicated that the voucher had been collected about a minute ago. From that moment on, I was taken from pillar to post. We called Standard Bank, and the bank confirmed that the voucher had indeed been collected and sent the store the proof. The manager called their finance department, who advised that their procedure required them to give me my money. However, the manager kept insisting that the problem was with the bank. I called my business meeting and was told that they would shift my meeting to the last in line if I could make it before 12:30 PM. The manager confirmed that he would resolve the issue by then, but up until that time, he had not resolved it and had been in and out of their cash office. While I was on my way to the meeting, I received a call informing me that they had unfortunately decided to go with other people who had pitched their ideas, and they could no longer wait for me. This is how I lost a deal that was 80% sealed.
0 replies
20 months ago
Unacceptable Service, Demand for Immediate Action on *****ulent Account Identity Theft and TransUnion's Inadequate Response
I am writing to express my extreme dissatisfaction with the subpar service I have received from Experian. Despite my previous efforts to address multiple *****ulent-related issues, your organization has consistently failed to adequately address my concerns. Specifically, I have been a victim of identity theft, where an individual has used my ID number with a different photo to engage in *****ulent activities. I am happy that Experian has chosen to flag my profile with a *****ulent alert but why then refuse to acknowledge the legitimacy of my disputes. I have provided exhaustive documentation, including a sworn affidavit, Fingerprint Verification from DOH and SAFPS documents, to support my claims. However, Experian continues to dismiss my disputes, without any valid reasons. This response is unacceptable and illogical. How can I be expected to open a case against my own identity number? Your organization's insistence on this course of action is not only unreasonable but also perpetuates the ***** that I am trying to rectify. I demand a thorough investigation into this matter and immediate corrective action to rectify the inaccuracies in my profile.
159 replies
20 months ago
Unacceptable Service, Demand for Immediate Action on *****ulent Account Identity Theft and TransUnion's Inadequate Response
I am writing to express my extreme dissatisfaction with the subpar service I have received from TransUnion. Despite my previous efforts to address multiple *****-related issues, your organization has consistently failed to adequately address my concerns. Specifically, I have been a victim of identity theft, where an individual has used my ID number with a different photo to engage in *****ulent activities. I am happy that TransUnion has chosen to flag my profile with a ***** alert yet refuses to acknowledge the legitimacy of my disputes. I have provided exhaustive documentation, including a sworn affidavit, Fingerprint Verification from DOH and SAFPS documents, to support my claims. However, TransUnion continues to dismiss my disputes, without any valid reasons. This response is unacceptable and illogical. How can I be expected to open a case against my own identity number? Your organization's insistence on this course of action is not only unreasonable but also perpetuates the ***** that I am trying to rectify. I demand a thorough investigation into this matter and immediate corrective action to rectify the inaccuracies in my profile. The services that I purchased from them do not even serve the Justice,
53 replies
20 months ago
*****ulent Account Acknowledgement and Correction Request
I have never had an account with Edgars or Edcon before, and they have already acknowledged that the account was *****ulently opened. However, despite this, they refuse to inform the Credit Bureaus about the *****ulent activity. I have provided all necessary documentation, including their correspondence, to the Credit Bureaus, but they require Edgars/Edcon to directly communicate with them. Unfortunately, Edgars/Edcon is not cooperating. I urgently need a formal letter, on their official letterhead, not from the collections company, to confirm the *****ulent activity and update my records accordingly
0 replies
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