VZ
Vatiswa Z
Active since Jun 2015
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Great service
I recently interacted with STADIO, and I was blown away by the exceptional service from their representative, Siyabonga Magagula. He was informative, patient, and helpful. He answered all my questions and made the process smooth. Highly recommend!
56 replies
5 months ago
Unnecessary Follow‑Up Calls Despite Timely Payments
I’ve been paying my monthly instalments on time for 22 out of 60 months on my MFC loan. Yet every single month, a day after my payment goes through, I get a call asking if the payment was successful. It feels like constant, unnecessary pressure. On top of that, I’ve received three separate calls in these 22 months asking if my car is still insured. I’ve already sent multiple emails to MFC, but nothing has changed. MFC, I appreciate good service, but this level of micromanaging is frustrating. Please review your processes.
0 replies
10 months ago
Harassing
I've been a diligent customer, making timely payments for the past 15 months. However, I continue to receive unnecessary reminders and follow-up calls despite payments being made on time. This is causing undue pressure and strain. I've previously requested that you wait for the payment reflection period before contacting me. Could you please review and adjust your reminder process to minimize unnecessary communication? I'd appreciate it if you could confirm payment status before reaching out.
0 replies
15 months ago
Poor Service and Unauthorised Sharing of Personal Info
I'm extremely disappointed with Debt Solutions SA. My husband unknowingly entered into a contract with them without fully understanding the implications of debt review. When we tried to cancel, they ignored our requests. On January 6th, I emailed a cancellation letter, cc'ing my husband, but received no response. A follow-up email on January 24th was also met with silence. Shockingly, instead of responding, they shared my husband's contact details with another company, claiming he wanted to cancel the debt review. This company requires a payment to remove his name from the flag. To make matters worse, Debt Solutions SA refuses to communicate with me over the phone or contact my husband directly. Their avoidance of communication and lack of accountability are staggering. Their unprofessionalism, disregard for client privacy, and avoidance of communication raise serious concerns about their business practices.
53 replies
35 months ago
Best insurance ever
Naked is the best insurance ever! starting from getting a quote, to buying insurance and finally making a claim is very easy, effortless and they are quick to respond. When the claim is logged they update about the progress of the claim. I had a very pleasant experience, effortless, stress less and their premiums are reasonable. I had 2 car claims and 1 cellphone claim and with all of them I had a great experience.
53 replies
36 months ago
***********
I have not received my parcel yet and since the 14 it has been in transit. I have been trying to contact Buffalo for the past 2 weeks but invain. Today I have finally managed to speak to Crecencia who refused to give me her surname. She claims that she spoke to me yesterday, even though i have not spoken to them, she is constantly confident that she spoke to me. She told me that they can't find my parcel and they are still investigating. I have never spoken to her or anyone from Buffalo about this, regardless of telling her that I did not speak to her she still insists that I spoke to her. I'm not happy and very concerned about this. I believe I have every right to be informed about my parcel prior to me calling Buffalo. Today I spoke to team leader who refused to transfer my call to her manager and she was mean and rude, she could not give any answers I was looking for and the turnaround time of the investigation. They did not respond to my email sent to them on the 4th of May 2023. There is no update what so ever.
0 replies
39 months ago
Incompetent and unreliable
I logged my claim on Monday, 23 January and I received message saying documents received in good order, I later made a follow up and I was told that the claim is being processed. Even though I kept checking them through their Capitec watsapp number and call center, they have not attended to my claim until 14:00 hrs on the 26 January, when they were asking for an affidavit, which clearly shows that they never checked my documents since I submitted. I have tried to express the urgency of the claim because the funeral is only on the 28. Today is the 27 at 12:58 and still I have not get a feedback. If I make a followup they are unable to give feedback except to tell me that they receive my documents. The main reason to buy a funeral policy is to save myself from stress of not knowing what to do when death strikes. I have money lying with capitec and here I am frustrated I don't know how I will bury my cousin whom I have covered. Instead of grieving and mourning I have to stress on something I have planned for it long time ago.
132 replies
45 months ago
Cellphone insurance
I have experienced great service with Naked Insurance. With both my car and cellphone insurance. It has been hustle free. Please improve on the time taken to finalize the outcome. For a car it was very fast and the windscreen was replaced within 2 weeks but for the phone it took about 3 weeks.
134 replies
45 months ago
Incompetent
I have made a booking for my husband to travel from Mthatha to Pietermaritzburg on Friday the 5th of August. There was then a change of plans and I had to cancel my ticket. On Wednesday the 3rd of August at 4:45 pm I have sent an email the email address that is available on the website, after trying to call all the numbers available on the website but in vain. I checked their Facebook page and I got their whatsapp no and I sent a whatsapp message but still with no feed back. On Wednesday I called the whatsapp no, and the guy who responded said he will ask the call center to call me, but all these efforts were in vain. I have written on their Facebook timeline, no response, all the phone calls no response.
0 replies
49 months ago
Best insurance ever
I have been with Naked since 2020, during level 5 lock down. I had my reservations about them , they seemed too good to be true. Starting from effortless quotation and easy application process. I saved about R400 on my car insurance and about R100 on my cellphone insurance. The fact that all this is done on the app makes it super fast and easy to decide on your premium and excess fee. I was so happy when I claimed for hailstorm damage, the process was easy and effortless, with all that was needed they would communicate with the Panel beaters, and if needed to extended my car hire , that was done with out my efforts. All I got was updates, this was stress free experience. They are quick to respond on emails.
74 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
3 (20%)
2 Star
1 (6.666666666666667%)
1 Star
7 (46.666666666666664%)