JV
Josias Z
Active since Jul 2015
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Great service!
From the moment I walked on to the sales floor, I was greeted by Wayne and felt welcome. I told him I was there to look at the new Kia Picanto with trade in of y old Picanto. Wayne helped me straight away by getting me book value on the dot for my Picanto and went a step thither, breaking down coats on the new Picanto, with what I expected to get for my Picanto, and with what I am now getting if I should buy the Sonet. Taking in to account my monthly spend limit it was clear I could afford it now and got a beautiful, band new car, Wayne managed to work with his team to get this done in inly a few hours. Thanks Wayne and the team at Kia Northcliff!
0 replies
33 months ago
MTN promise SIM2 network lock to be removed after 1 year and now no-one even get's back to me.
I have been a customer with MTN for over 20 years. In this time, I have had between 3 and 5 contracts active at all times. It's never been a problem that I use my Telkom data SIM in a SIM2 of my contract handsets. With my last upgrade I specifically enquired and was told that I will be able to use a third-party SIM. Then it did not work... Taking the phone back the next day and speaking to the same consultant I was apologized to for the mistake and that SIM2 will only be unlocked within the first year. I was given two options: 1. They will take back the phone and cancel the contract with no cost to me, right there and then. 2. I wait 1 year and just log a call and the second SIM slot will be unlocked and I will be able to use my Telkom Data SIM. I chose option 2, with a small cost to me acquiring an MTN sim with data to use and adjusting my usage if not connected to WiFi. (The decision based on being a long-time customer and would rather stay with MTN than move and having to port my number etc.) It's since been more than a year, with multiple times I had to contact MTN and no one could assist and the same end with "someone will et back to me"... For the last month now, no-one even gets back to me and the only help the call center can give me is another log... That would be like starting over with no response, so I do not even go there. MTN, should you be reading this, my log # REQ000004245113
0 replies
48 months ago
Value Added Products
I bought a motorcycle from We Buy Cars in Germiston mid January. As it is an 8 year old model I decided to get a warranty (that was offered to me). I had to take my motorcycle in for repairs today just to find out that a "top up" policy was sold to me - basically useless without a main warranty policy. This was never explained to me and basically cost me R7K for a useless policy as there is no "main" policy as I was not aware. (I did ask to get this explained to me as I did not understand and was told it is a warranty that covers me if I have technical issues.) In any case, how is a top up sold without a main policy? The FNI should 100% know that it will be worthless... Now, no-one can help me, I get transferred from one person to the next and when the phone drops I have to call back and start from scratch... All other service from We Buy Cars have been great, in fact, we bought 2 cars and the motorcycle from them but seems the after sales service is not too good... This is extremely worrying! I also spoke to Innovation Group, where the VAP policy is and they can not help either, they agree that the policy was not supposed to be sold to me like this. (I also do say that they should not have a top up only policy for a 2014 vehicle on their books...)
0 replies
80 months ago
FRAUD ON RAIN ACCOUNT
On Wednesday 28 August 2019 my RAIN internet connection stopped working. For 2 days on chats with RAIN agents, where I get told I have to change my APN every time and try it different way's in different routers/phones, finally someone (Kevin) listened to me and understood that the APN was not my problem as the ICCID number on my account was incorrect/not matching my SIM. (Also the device showing on my dashboard is a device I do not own...) At this point we realized that someone has activated another clients SIM on my account and deactivated my SIM... (And now I was not happy at all, but at least we where at a point of going forward, or so I thought...) I was instructed that a new SIM will be ordered and sent to me, and all will be fixed. - This was on the Friday. The next Monday, I checked in, via the chat option on RAIN website, where I was then told that I do not need a new SIM as my old SIM can just be re-activated. WOW, now we can get it done straight away!!! - Oh, no... It got escalated... So, by the Thursday I checked in again, via chat, and was now again told that I will need a new SIM and can not use the old one... Now we are all the way back to where we where a week ago... In the mean time, whoever was linked to my account has now used my peak data (maxed at R200.00) adding this to my account... I have chatted to some other people and once phoned in also. But no-one can help me, even though fraud is being committed on my account via their side! I just get the same answer: "It has been escalated" Finally, another week later on the next Monday (16/09/2019), my new SIM has been delivered to me, and I call to get the SIM activated. Just to be disappointed again, they do nothing on their end but "escalate" the SIM activation. This will be done in 24 - 48 hours. (And I can already see problems, regarding the current active SIM on my account that needs to be deactivated... I still do not understand why, after almost 3 weeks, someone else's SIM is still active on my account!!!) In all this time, I was only ever contacted once, this also after telling them that no-one ever calls me back! A short while after my cal;, I was called back and told that they have escalated my new SIM order, which was told to me 5 min. before when I called in... No-one ever phoned again and no one ever told me what is happening with the R200.00 not used by me. And I still am not connected... The call-center can not help me and they can not give me a contact number for 2nd level support... @ RAIN: When a customer asks that they be kept informed, don't phone them back and tell them what they know, tell them what is happening and make it happen! You have a great product, I have never had a single issue! But if these are the type of issue when there is issues, it is not going to work for most customers! @ Consumers: When RAIN help-desk tell's you the matter has been escalated, it only means that they have forwarded your request to the 2nd level support team. The help-desk is only a call-center with very little to no experience regarding the technical side and no authority other than viewing your account and making "escalations".
0 replies
125 months ago
Great service and after service!
Axel and James helped me from start to end with trader in and choosing a bike.<br> Even getting everything sorted for next day pick up!<br> <br> Unfortunately and unforeseen, two days after I picked up my new motorbike, 2012 Honda NC700X, the battery died out completely! This also unfortunately over the Christmas weekend and I could not contact Cayenne. On Monday morning I phoned up and towing was arranged and my bike took in, within 1 hour after arrival, the bike was fully checked and a brand new battery installed.<br> <br> This is great service guys, keep it up!
0 replies
129 months ago
Awesome service and amazing workmanship!
I was in an accident with my motorcycle a few weeks ago, only cosmetic damage. I phoned up my insurance and was agreed that I can use my own supplier. After previously dealing with Custom Creations I decided that I will go back as their workmanship is great, if they don't have it they will find it or make it for you, exactly what you want. After the quote was accepted Ryan ordered all the parts, we anticipated a delay as I have a grey import and we agreed on original parts. In the mean time I was kept mobile with replacement mirrors immediately supplied and after a few day's new levers supplied. We then realized that the clutch cable is on it's way out (not part of the accident) and I arranged for the bike to go in. This was replaced with my fork seals. The cable was made by a 3rd party and snapped 3 weeks later, Ryan drove to where I was stranded and fixed the issue ASAP! The bike has now been taken in after all spares arrived and will be fixed! Thank you Ryan and your team, I am supper excited and know that my bike is in great hands!
0 replies
131 months ago
Response time (just to get someone to answer...)
Why is it taking so long for MTN to answer on the 808 number?<br> I have already now been hanging on for 1 hour and 10 min...<br> How long can this take?
75 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
2 (28.571428571428573%)