NR
nicole R
Active since Jul 2015
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Bad customer services
I purchased a kreepy about a week ago. Nobody was in the aisle to assist or guide me I found one and paid for it at the till. Nobody at the till told me to keep the box incase I wanted to return in Nobody told me I couldn't put it into the water to check I get home and discover these a part missing, this was after I connecting it. The box gets wet while due to wind A week later I call to return in and was told 1- it can't be returned or refunded because the box isn't with it 2- I put it in water so it won't be sold The staff member Zaviar tried his utmost best to assist. The store I bought it from would just not accommodate me at all Now I am stuck with a product of R1900 that doesn't work all because of a box that got wet. I am sure I am not the only person who got a box wet. How is any of this my fault when there was NOBODY in the store that could have guided me with my purchase???
56 replies
6 months ago
Etsy fast tracking is not fast at all
On October 12, I placed and order and chose fast delivery, it has been over 2 weeks and I have not received my product. When I complained I was told that the selection is not fast delivery. It is extremely frustrating to order something and have to wait for over 2 weeks when I was told it was fast tracking.
0 replies
12 months ago
Previously frozen heart cross buns sold at Woolworths
We all love Woolworths buns over Easter. What shocked me the most after purchasing over 5 packs was to discover as we were about to eat, that all the buns purchased was previously frozen. Wow wow wow. What has happened to Woolworths and their standards. When we cut open the buns it's was dry and basically it's delicious moisture. I'm a hug Woolies fan and customer. I am truly disappointed in the standard
0 replies
15 months ago
FNB Customer service sucks
Seriously the worst service and unhelpful services. I saw a transaction that I never authorised. I tried to report it and the app never worked. I then chatted to Vivian online who was unhelpful and sent me to the app option that doesn't work, I then use the call service, waiting 10mins on the line and no answer. Money is being taken from my account and nobody is helping me
53 replies
16 months ago
Bad service and staff doesn't know their products
It's been over a month of me complaining on this platform about discovery maternity plan for keycarestart. It started off with my doctor not being aware that he needed to activate my plan, even though I did it the min I found out I was pregnant To them not paying out the claims made because the doctor activated it in my second trimester I asked Penny the person who called me to send me the recording of all the calls they claim to record She has never called me back or sent me any recordings to prove my point I then called before visiting the fetal clinic to make sure they will cover it after my plan was activated She confirms over the telephone that it will be covered I submit my claim for the payment I personally made 1 the app was so **** it never worked and nobody informs me until a week later I email it again Only to receive a mail that yet again it's not covered I WANT PROOF OF MY CALLS!!!!! I AM TIRED OF THE BAD SERVICE!!!! I AM TIRED OF THE STAFF NOT KNOWING THEIR PRODUCT AND NOTHING GETTING DONE BUT ME GETTING A MAIL SAYING WE TRIED TO REACH YOU BUT COULDNT AND NOTHING GETS RESOLVED I HAVE BEEN WITH DISCOVERY OVER 5 YEARS PAID MY MONTHLY FEE NEVER EVER MISSED A PAYMENT BUT I GET TREATED SO BAD!!!!! I am not going to stop until payments get made and I receive proof of the calls
112 replies
16 months ago
Do not take medical cover with discovery.
It has been weeks since I spoke to a consultant. I submit claims on the app and no feedback. Last conversation I had with a consultant I requested a call back and still have not been called back. I complained about how bad the medical plan keycarestart is for pregnant people. So many things said to me but nothing to back it up. I requested to have all calls sent to me where consultants explained to me and my doctor what the process was. It was very interesting that not even my doctor was aware. Claims have been submitted but rejected because we were unaware of the process. I have recently submitted a claim, the app is so pointless because it provides no reference or feedback that they received my claim, I am a loyal client for over 5 years, I have never ever missed a payment, yet they fail to pay me money owed to me. I have over R5000 medical bills for my first trimester and they refuse to pay me back even though everything is covered under it but because my doctor wasn't aware he was the one who needed to open the plan but I already did online, I am at a loss. no communication was sent to me that he needed to do it, I asked for proof to show me it was and still waiting. DON'T TAKE A MEDICAL PLAN WITH DISCOVERY, NOT EVEN THEIR STAFF FEELS ITS A GOOD PLAN.
112 replies
17 months ago
Discovery worst maternity plan
Keycarestart is by far the worst medical aid plan I activated my maternity plan 3 Oct 24, I was told everything was activated. In no communication was I ever made aware that my GP had to activate my specialists After 10 calls via the app which sucks and keeps kicking me out Nobody besides 2 amazing customer care guys named Jared and Ntando Really tried their best to help me. Every female I spoke to either had an attitude, call cut and never called back or spoke to me like I was stupid I am pregnant and I activated my plan My GP has been trying for two days to activate my specialists and has been unsuccessful He even called and was told everything was activated Only for me to call back and find out it hasn't been He then emails and I get told they will take two days to check it I have spent over R5000 in gynaecologist visits because I activated maternity plan All to find out that it is not and none of my money will be paid back to me I am Soooo disgusted in the bad service and how I am being ****** and not being taken care of How the app is such a waste of my time All the time I wasted and NOBODY CAN HELP ME NOBODY CAN ASSIST ME CAN SOMEONE PLEASE HELP ME THIS IS SOOOO STRESSFUL AND I AM PREGNANT DO YOU PEOPLE EVEN CARE ABOUT THE STRESS YOU ARE PUTTING ON A PREGNANT WOMAN?????? can someone please just help me because I am swamped in medical bills which discovery claims all to be covered with my maternity plan My GP has confirmed that I am pregnant He has confirmed the need for the gynaecologist Can I please just speak to someone who gives a **** about their client of over 5 years I pay every month I never missed a payment And this is how I get treated!!!!!
112 replies
27 months ago
Charnell Adriaanse the Service Manager of Reeds is the most UNHELPFUL MANAGER .
By far the worst car dealership to work with. The staff is so unhelpful. They don't show unity and lack communication between departments I have my car for less than a year. The entire sound system keeps acting up. Every time I take it in, they cant seem to find the problem and insist we start from the beginning. The car has been in several time and still no solution given, because their team is unable to identify the problem but does not have a solution on how to fix it either. Charnell Adriaanse the Service Manager, has not provided me with a good experience, I was asked to bring my car in again after 6 attempts they couldn't find the information which showed them the problem, because a staff member left. I have to drive from CBD to Belville every time and pay for an uber, so assistance to collect the car and drop it even thought this is their problem because they keep returning my car and the problem hasn't been resolved. I bought a car that works and now I have a car under warrantee that does not work. When the system goes down, nothing works that connects to it. No rear view camera, no alerts, no handsfree phone. All of this makes me extremely irritated when it looks like Reeds is trying to wiggle out of it. DO NOT BUY A CAR FROM THIS BRANCH!!!!
0 replies
28 months ago
MELANIE AT TOYOTA RONDEBOSCH IS A GREAT SALES PERSON!!!
Melanie at Toyota Rondebosch was a great sales person. She was the only person who got back to me the next day after I submitted my request for a call back to about 5 other branches, some people called me a week later. We met with her to get a starlet and ended up buying a rumion. I have dealt with other staff members from other branches who were super unhelpful, they didnt follow up, couldnt give a exact price. to many ummmms If you want to buy a Toyota, esp if your a female, go to Melanie. SHE IS AWESOME
0 replies
28 months ago
CUSTOMER SERVICE SUCKS!! NOBODY ANSWERS THE HELP LINE
I checked what I pay for regarding medical aid. start and plus is about less than R100 difference. I chatted to someone oline who was talking to me like a robot and so unhelpful. I was made aware that I am unable to upgrade (give them more money) but I can downgrade (give them less money) I said this makes no sense, online it said i can call and make the changes, I call and wait for 20mins, and nobody answers, I went back onto the site and it now says i cant upgrade I asked the person online what if i cancel my medical aid and rejoin using the more expensive one, she says not possible How can it not be possible how are people so unhelpful since when does a company not want to take more of your money??
257 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
17 (85%)