XT
xotyiswa T
Active since Jul 2015
7
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7 reviews70 months ago
Hellish service.
Rev. Dr Elizabeth Mamisa Chabula-Nxiweni Field Hospital (VW Field Hospital). This hospital is where people come to be thrown away by their loved ones. The hospital security personal is so bad it's even a joke thinking about. The security personal is so rude, cold and indeed act inhumane towards family members of covid-19 patients. We have been looking for the contact details of the hospital management to raise this shocking behavior from the security company employed by the department or VW. Today at 7pm we received thee most shocking service from Ms Wewe, Mr Velaphi and Mr Madoli. The security company in question is Tyeks Security. Based in Newton Park Port Elizabeth.
0 replies
72 months ago
Worst service ever. Actually there's zero service to even rate them.
I have for weeks trying to register on Saphra as an importer and distributor of medical masks. I've sent emails to their help desk and to date I've received zero response. They don't even have a number we can call them.
105 replies
86 months ago
Very poor after sales and consumer service
I wish lodge my utmost disappointment and dissatisfaction with Telkom's after sales and consumer service. On the 15th of March 2019, I purchased a Huawei Mate 20 lite, from the Telkom store in Baywest Mall Nelson shop number LG77B. The phone contract was concluded at 5:39pm. The consultant assisting us explained all the processes and we signed the necessary forms as per her explanation. One of the points she explained was the OBF 7 day policy and the Guarantee after 7 day cool off period. Having heard her explanation, we signed the instore checklist. The salesperson explained that should the phone have any factory defects I must return the phone in 7 days. Once I return the phone in the 7 days, they will replace it. She further said that when I leave, that day counted as day one. Happy, I went off with my new phone. Having said that, I understood that a "day" is 24 hours long. As from Tuesday my phone started freezing, I assumed that the phone is freezing due to poor network connection. So I thought I'll observe the problem and should it persist, I'll return the phone to Telkom. The problem continued further onto Wednesday. Due to the fact that Thursday was a public holiday, I thought I should bring the phone in today (Friday). To my surprise, the shop refused to exchange the phone having stated what the problem was. They said that I am one day out, meaning I've had the phone for 8 days and their policy only applies to 7 days. Now when I asked the consultant, what constitutes a day, he could not answer me. When I asked him, does a public holiday count as a working day or business day or banking day, he merely said that they don't work like that. A Day is a day to them "Telkom". 1-Now a legal definition of a day (under common law or law of contracts), a day is defined as: a consecutive period of 24 hours. 2-According to the Public Holidays Act (Act No. 36 of 1994), 21 March is an official holiday, thus it doesn't conform to a working day under the country's labour laws. 3-According to the consumer protection act section 55 guarantees me as the consumer, the rights to return a defective product. This section guarantees that any goods or products originating from a transaction within South Africa will have a 6 months Implied warranty. Furthermore this section permits me as the consumer to chose whether I want the product to be repaired, replaced or refunded. It places the option solely on me as the consumer and the supplier can not force me to choice an option that best suits them. 4-A supplier return policy may not limit the right a consumer has under the consumer protection act. When you count "day/s" in accordance to the legal definition of a day, my 7 days only ends today. Now with Telkom's definition it infringes on my right; Consumer’s rights regarding defective goods Section 56 Consumer Protection Act (CPA) (Implied warranty of quality) The CPA imposes a built-in or automatic warranty (commonly known as a guaranty) that all goods sold comply with the requirements listed in Section 55, namely: (a) They are reasonably suitable for the purposes for which they are generally intended; (b) They are of good quality, in good working order and free of any defects; (c) They will be useable and durable (will last) for a reasonable period of time; (d) They comply with the Standards Act/ other public regulations; and (e) They are reasonably suitable for the specific purpose that the consumer has informed the supplier that the consumer wants to use them for. If the goods are not suitable for the purposes for which they are intended or otherwise fail to comply with the requirements listed in Section 55, the consumer is entitled to return them, at the supplier’s risk and expense and without penalty, and: (a) Have the item(s) repaired; or (a) Have the item(s) replaced; or (b) Get a full refund of the price paid. IMPORTANT: The choice is the consumer’s: the supplier cannot force a consumer to opt to have the goods repaired if the consumer wants a refund or replacement. The consumer can insist on a cash refund instead of a store credit or vouchers, or on a replacement with something similar at no additional cost. The supplier must bear the costs of collecting and/ or replacing the defective goods. The biggest problem in SA, is that corporates seek only to exploit us, especially us black people more so assuming we do not know our rights or we are unable to enforce them. They take our business for granted, always. What material difference does a day make because 80% of sales in the retail business is based on return consumer. Now how does Telkom expect us to return to conduct future business with them if they treat consumers as single use goods. Instead of the store manager assisting me, she instead said that she will send an email to their attorney, see I took that as an implied threat to further surpress my right to seek recourse to have my defective phone replaced. All they cared about was their policy and what the system will say. The consults even said, if we rate their service poorly they would get warnings. So is Telkom constomer satisfaction oriented or is it a self serving company?.
0 replies
96 months ago
Thieft
This company is steal money from my account. I want my money back.
0 replies
101 months ago
Hotel Express International "scam"
Hotel Express International, is a organisation that has no moral compass and it is operating like a scam in South Africa. This company has deducted money from my mother's account twice and has made zero effort to return the money back when she asked for her refund. The first time she reversed the amount and blocked them from future deductions. They just changed the amount and deducted again. Now my mother has been copying me in her correspondence with the company's agent and they are taking her from pillar to post. The company has requested that she provide proof that the money has not been refund into her account of which she has, furthermore if the company is sure that they have made a payment or refunded her then they should provide proof of payment which they refuse to do. So what kind of sick joke is this company playing on innocent would be clients. I think that this is how this company operates by stealing people's money. They want to force her to take a contract with them rather than paying back the money. We taking legal action against it now as of today.
0 replies
109 months ago
horrible service from "Clicks Penford"
<p>25 April 2017</p> <p>Good evening Clicks</p> <p>Subject: Complaint against appalling, rude and bad service by two pharmacists:</p> <p>This evening roughly around 17:40 today, I visited “Penford Clicks” to purchase some pills for my mother and 64 year old Aunt. I was serviced by a Pharmacist named Ms Phoebe Prinsloo. I wanted to buy ADCO-DOL and PANADO for my mother BETA PYN for my Aunt who was suffering from crippling pain as a result of arthritis. <br />Phoebe asked me if this medication is for one person and I replied saying “No”, she then asked me is the second person with me and I replied “No”. At that point she then said to me, that she can’t give me both pills as they do the same thing plus they aren’t allowed to give me the medication because of law. I asked her what if I buy the pills under two separate accounts as it is impossible for me to go get my Aunt who can’t barely walk and tell her to go buy her own pills at “clicks”. I then asked her what if I brought the first package alone then come back to buy the second package separately again, using a different card she replied that is fine if I want to do that. Then after we agreed I then took the two pills namely Panado and Adco-Dol. As she was completing my purchase she said bye go now, which I regarded as rude and dismissive behaviour. I then returned a minute or two later assuming she will service me for my second package as stated above. Instead this is when her rudeness and bad service started in ernest.</p> <p>When I returned the second time, she refused to service me she even left me at the counter to assist another customer behind me. She left me saying to a colleague of hers “that here is that guy I told you about”, again being dismissive and pawning me off to the colleague. I replied to her saying are you not servicing me because I’m black because the following client was a white lady. She said “I can go to another pharmacist because she isn’t going to give me the pills”. Who says such to a customer? What gives her the right to treat customers like that or is my need not as important to her as was the white lady’s need. Just so we don’t make this a race issue, please note that isn’t my point however I was just illustrating that a white person would have been treated much better than me. The second colleague also said that I can’t get the pills, her name is Ms Chris Cherry Jere (please note: I might not be spelling their names 100% correctly). I asked this lady; what if I bring a stranger with a second card, will that be fine, she said yes if that is what I want to do. <br />Now after five minutes I found a car guard and I explained my issue and how sick my aunt is and asked him to assist me. We then returned to Clicks upbeat. There were three people in front of me when I returned, Phoebe was the ONLY Pharmacist that was servicing my section at the time, when she had finished servicing the customers in front of me she then left the count again because she saw that I was next. She didn’t as so much speak to me but rather gave me an attitude look. She took her bag from the back and then left, mind you at the time I was the only person in the line with the car guard, so even if it was her knock off time she could have attended to me then leave. What type of training do these people get in customer service and customer relations. Nevertheless undeterred we waited for the next available pharmacist. Then after a few minutes Ms Chris/Cherry was free to assist me. Instead of assisting me, she also went to the back because she too saw that I was next. At this time there was another customer waiting to be served. We stood there for 15 mins and I could hear Chris/Cherry talking to her colleague that went to the back to answer a personal cellphone call whilst customers waited, “that is the guy and now he brought a car guard”. After those 15 mins of waiting the car guard got tired of waiting as he was about to leave, arrives another customer. Suddenly Chris/Cherry came out to assist this guy. I went to her stall where she was helping this guy and asked her why am I not being serviced, I stated that this guy just arrived now yet you are assisting him before me. The guy was either her boyfriend or something because the guy said he isn’t a customer but he brought keys but they continued chatting and she then left with this guy. I was very angry as unfortunately this guy was white also, so I was arriving at a conclusion that this pharmacy is racist but I didn’t want to jump to that outcome. Chris/Cherry returned from outside a few minutes later.<br />After I had paid for my pills, I returned to ask for her colleagues full names and surnames, she asked me why do I want her names and I told her that I want to write a complaint to Clicks head office. She said to me wait and she went to the back and she left me for a few minutes. On her return she then said she isn’t going to give me her names if I want to use her name to write a complaint. I then asked for her name three times and her colleague and she said no she won’t give me both their name as I was going to complain. Do I not have a right to complain?<br />NB: Phoebe treated me with such rudeness, utter contempt and dismissal. Her friend further continued in her bad behavior. Now where clicks changes rules or the law changes, then it is clicks duty to inform us as customers. After all why keep our details if you are not going to use them to communicate with us changes etc. Are these details just kept for the stupid stats and sales records as if we are just chicken feed to Clicks. Secondly I think there is no recourse at this Pharmacy, if a Pharmacist can be so bold as to treat customers like this, even as to be so bold to say to a customer, “if you don’t like it you can go to another pharmacy” WOW!. What type of message are you trying to communicate with your customers? Is the message that we are arrogant we don’t need your business or we don’t care about your business or is the policy the client is always right, not apply at Clicks. That service was so appalling and disgusting and I’d love to know what Clicks as a brand stand for if their employees can treat customers like rubbish.</p> <p>Regards<br />Ambesa Maepe</p>
0 replies
131 months ago
very traumatized client
Good day<br> I would like report that I was misled by Absa agent(Marti) by opening a cheque account with them in order to increase my credit for car finance. After I have done that they asked me to look for a car to a value of R81000, after I have done that, she kept on saying I must look for another one and kept on declining after she told me I was pre-approved and she ended up not giving me feedback after sending her other car specs, that was just the beginning of my problems...In February African bank deducted their money on the 24th and there was no money in my bank, after a week Absa deducted R996.00 of bank charges because of that and they never notified me of the bank charges for returned debit order. i was so embarrassed after I bought stuff and when I swiped my card,it was declined and all to find out absa took my money. Absa consultant in Motherwell branch only told me about R98.00 bank charges per month but every month now they deduct about R250.00. I did a stop payment for African bank but that didn't help because african bank kept on deducting and absa charged me for that and that is so frustrating. I feel used by Absa and when I went close the accont last week I couldn't
76 replies
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0 (0%)
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)