IV
Isa Z
Active since Jul 2015
9
Reviews
0
Industries
Reviews
9 reviews42 months ago
Utterly disappointing and unprofessional
Would give them a 0 if it was possible. Extremely unprofessional and disrespectful. No staff to help you with your collections at 10:00 on a Saturday. Rude and very slow when you eventually can get someone to help after 15 minutes. 2 weeks later and I’m in the exact same situation. I have clients expecting their products purchased, but the “systems are offline”, no senior staff or supervisors on the premises to see what is going on, no contact number to call that is answered when you’re stuck with people saying your parcels aren’t here & you must come back another day because they don’t do hand-offs, they only off load the truck. Honestly, the most shocking experience with a courier service to date.
0 replies
76 months ago
Poor service from Vodacom porting
Worst customer service received from Vodacom with regards to port/in to them. It’s been 6 days and all they can tell me is that there is an error and they need to send the same e-mail they’ve been sending since Sunday to try get the port in completed. Really disappointed as they were the network I was trying to switch to. Will need to find a new one that is serious about helping customers.
61 replies
79 months ago
Superbalist "Same day delivery" scam
Why offer - AND CHARGE - customers for same day delivery if you don't actually deliver on the same day? I ordered a parcel and paid for it well before the 11am cut off time yesterday, but did not receive the parcel, or any communication from your team as to why I did not receive it. Don't know when it will eventually show up. If someone pays for same day delivery surely there is a reason they selected and decided to pay more for same day delivery. Is customer satisfaction not important? If the same day delivery latest time of arrival is 19:00, your client service center cannot close at 18:00 before the last deliveries should be made. It is not the first time I've had a disappointing experience with Superbalist.
0 replies
86 months ago
Poor service from Nedbank
Poor service from Nedbank Cavendish once again. After waiting 20 minutes to be served in a branch with two tellers assisting people - my problem is not resolved. My card has a chip malfunction which has occurred multiple times, and works on the odd occasion - but the refuse to replace it.
56 replies
91 months ago
SHOCKING SERVICE AND DISRESPECT FROM VODACOM
Currently on day 7 of NO fiber WiFi from Vodacom. Vodacom has no urgency to resolve this matter. Utterly disrespectful towards clients. Call center workers are very unfriendly and unhelpful. Apparently the fiber technicians have no direct telephone line. It amazes me that Vodacom (cellular network provider) failed to supply the fiber technicians with a phone?!
105 replies
91 months ago
Shocking service from Vodacom fiber , disrespect for customers’ time
Day 5 of no internet with Vodacom. They have no respect for customers’ time and have no urgency to resolve matters. Currently on day 9/23 in October with no internet. I have called Vodacom multiple times today as well to try get the “technician” who was assigned to my case to contact me. The help line workers also do not record any useful information in the data base. I had to remove and replace LAN cables, none of that was recorded. When the “technician” who was assigned contacted the account holder, he wanted to start the whole removing cables process again. 11:30 still no contact from fiber team. I call the call center and am told the “technician” will be told to contact me. 12:09 still not contacted. Call again. Just get the same answer. 13:51 I requested that the “technician” send me an email, this has still not happened. It is now 15:57. 14:51 Still have not heard from the “technician”. I call again, some details are recorded about switching LAN cables. 15:47 Complaint “escalated”
315 replies
91 months ago
Vodacom fiber down for 8 days, call center workers refuse to log complaints, lie about logging complains and lie about cause of disruption to service
********** ********** 2 weeks ago, my internet service was disrupted for 4 days due to cables being broken. I am currently on day 8 out of the 22 days we've had so far in October with no internet. The service provider has not excercised great urgency on their behalf to resolve this issue. The people working in the call center refused to log my complaint, lied about logging my complaint and lied about the cause of disruption in service. On Friday 19 October, I noticed my WiFi was down. I called Vodacom (who is the internet service provider) on their fiber call line at 10:22. The lady I spoke to refused to log a complaint for me and said it was due to an outage by Octotel (the company whose fiber cables Vodacom uses) and it will be fixed in 2 hours. 2 hours pass, the WiFi is still not working, I call back. 12:49 - I speak to the same lady who says the same thing and that it will be fixed by the end of the day. 15:35 I call again, the person I'm speaking to now says there was no outage from Octotel, but the call dropped so I could not gather further information from him. 15:39 I call back to try speak to the same man, but that's not possible. The lady I'm speaking to now says she'll send an email to the previous man with regards to my query. Still no complaint was logged on my behalf. WiFi still not working, I call at 21:13 - same man telling me "it's being worked on". Vodacom's technicians don't work over the weekend, so I didn't bother calling again. The account holder called on Saturday, then only was a complaint logged. 22 October, Monday morning I start calling again. 9:22, the man I'm speaking to makes me pull out the LAN cables and replace them, switch with others (this process took up to 30 minutes of my time) - still no internet. The complaint is escalated. I called Octotel whose fiber cables are being used at 9:43. They advise me that they did not have an outage, and Vodacom did not log my complaint with them. They suggest that Vodacom would need to reconfigure our router, but they can't advise Vodacom on this matter unless they are contacted by Vodacom first. 10:43 I call Vodacom again. They say a technician has been allocated but he hasn't yet looked at my complaint. I ask that he please contact me. 13:47 still haven't heard anything from the technician. I'm told an email will be sent to him to contact me. 15:22 still no communication - an email will be sent to the technician to contact me. 16:45 I call again - no contact from the technician - and still no WiFi. 19:25 I spoke to a lady who told me out complaint has been escalated 3 times today already. I inform her about my communication with Octotel and the failure to communicate from the technician's side. She said she'll request a new technician.
105 replies
127 months ago
#FEESMUSTFALL no lenience on flight change costs
Mango is not doing anything to help student who have already booked flights for the end of the year and now need to change them due to exams being postponed by the #feesmustfall movement. Other airlines are willing to allow students to change flights at reduced or no costs if a valid student card can be presented. Is there anything being done to help the students?
0 replies
131 months ago
Unprofessional service received at Nedbank branch
The NedBank branch in Brooklyn Mall has of the poorest and most unprofessional service that I have ever experienced. They could not assist me with activating an account today because they could not print. I have been there multiple times that I have had to wait an hour in a queue just for a query. When I lost my bank card at the end of 2014, I was given a temporary card twice because they didn't have stock or could not link the card to my account. When I changed from a 4me account to a Dezign Student account, they did something which prohibits me from accessing the money in my savings account i.e. I cannot transfer money from my savings account to my current account. I went today to try and resolve the issue but they weren't willing to assist me because they could not print.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)