AK
Ashwin K
Active since Jul 2015
4
Reviews
0
Industries
Reviews
4 reviews125 months ago
Delay in settlement of 3rd party claim
A 3rd party claim (6328754T) was raised against Zurich Insurance co. for damages caused to my vehicle by one of their clients on 23 October 2015. All paperwork was submitted electronically on 19/11/2015. When I followed up on the 27/11, the call center agent said that there was no record of paperwork being loaded on their system so I resent it. Several phone calls later, I was no closer to having my claim settled. I e-mailed the Zurich complaints department on the 21/12 and complained about their shoddy service. No response was received. I have since found out that the excess was paid by their client in the 1st week of January and they now have no reason to to settle the claim. I have e-mailed and phone Zurich twice this week but no response has been received. This is unacceptable !
75 replies
130 months ago
Fantastic service and attitude
We celebrated by daughter's birthday at Panchos on Friday 7/8/15. We got there at 7pm and left at around 9pm. Our waiter by Byrone. He was very informative regarding the menu and drinks. He went out of his way to ensure that my daughter's birthday was an enjoyable one. I was allowed to take our own birthday cake and candles, which was elegantly transferred onto a plate and everyone sang Happy Birthday. Byrone, you really made my daughter's birthday special. THANK YOU!
0 replies
130 months ago
Repeated poor service
I visited KFC at Blue Route mall around 5:20pm today and ordered zinger wings at the counter. I was told that there would be an 8 minute wait. I accepted that and placed the order. At the same time, I started the timer on my watch as I had experienced long waits at this branch several times in the past. 10 minutes passed and there was no sign of the wings. After 12 minutes, I asked the cashier why the wings were not ready and she said I must wait another 6 minutes. I was fed up as 15 minutes had now passed. I asked for a refund, ,which I received without any apology for the delay. The receipt that I was given had a blank area running vertically down the center, so the details of the purchase were not legible, neither was the manager's number for me to phone and complain. The service at this branch is terrible compared to other branches I have shopped at. They often run out of chicken, resulting in long delays. The attitudes and manners of some cashiers need to improve, I'm sure customer service training should rectify that. Management need to take a more active role in pacifying irate customers.
75 replies
131 months ago
ADSL line not upgraded within specified time
I ordered an upgrade of my ADSL line from 2M to 4M on 03/07/2015. It has not been upgraded yet! I spent an hour on the phone on 10/07/15 with a consultant telling me that there were problems with my request, but he could not tell me what the problem was or how it was going to be resolved. I spent another 2 hours on the phone today with 5 people at Telkom trying to get assistance. Only 10 minutes was spent actually talking to someone. The rest of the time, I was put on hold. I still have no resolution to my problem. <br> How difficult is it to upgrade an ADSL connection ??? It is also not acceptable to put someone on hold for such long periods of time. Telkom, your service sucks. If there was another alternative for an ADSL connection, I would change service providers in a second. <br> Who do I contact for an actual, true reason for the upgrade not being done ? How is Telkom going to resolve this ?
75 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (75%)
1 Star
0 (0%)