MB
Maureen B
Active since Jul 2015
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Efficient delivery - Blissful Mattress Topper
We ordered 3 mattress toppers on 23 December and received them today 31 December. That is AMAZING for the festive season and it was FREE. I have my toppers on my adjustable bed and they are just sheer bliss. It's hot in the Lowveld and I haven't feel sweaty at all on this topper unlike my previous one. I am a very happy customer!!!!!
0 replies
33 months ago
ONGOING CAPITEC SAGA - CUSTOMER CARE IS NON-EXISTENT IF *****STERS HAVE ****** YOUR MONEY
R98,100 was taken our of my Capitec account on 26 May 2023 by someone who was already in my account. I have followed Capitec's procedure relating to ***** and I have written 2 previous Hello Peter complaints on 7 and 11 July. Capitec said that they would have someone contact me. They did - ONCE! The agent was not very helpful and despite me asking her to call back in 10 minutes, I'm still waiting after 12 days. I have received an sms message on 17 July stating 'Kindly be advise that we are still busy investigating your complaint. We will contact you as soon as feedback is available'. The money was taken on 26 May. On 27 May we provided sworn statements and a SAPS case number to Capitec, White River. They should have had these by Monday 29 May. It has thus taken them over seven weeks and they still haven't concluded the investigation. I am 75 years old and I cannot afford to lose this money or suffer the stress that Capitec's incompetence is causing me. It's a disgrace that their system is so weak that *****sters can hack into a bank account so easily. I did not give the *****sters by bak log in details - they were already in my bank account when they contacted me. Incidentally, on 27 May, Capitec sent me an sms to tell me that my account had insufficient funds after the ***** and charged me R6.00. I had already reported the ***** at that stage.
60 replies
34 months ago
STILL WAITING FOR CAPITEC TO COMPLETE THEIR PROMISED FOLLOW UP
In response to my previous review on Hello Peter on 7 July, Capitec undertook to have a consultant call me the next business day to attempt to resolve my complaint. This they did yesterday. The consultant was introduced herself and almost immediately went on the attack. She claimed that the affidavits that I had submitted by email had not been signed or stamped by a police station. As I recall, the requirements are to provide sworn statements and a SAPS case number. As I did not have the information to hand, I said that I would speak to my husband and asked her to call back in 10 minutes. That was about 28 hours ago. However, as Capitec seems to read the Hello Peter reviews more avidly than they listen to their customers, I will provide the information that they require here. Immediately after making our statements to the police on 28 May 2023, we went to Capitec Bank, White River Crossing and handed in the signed and stamped sworn statements and the SAPS case number. Unfortunately, we did not get a receipt or make a note of the Capitec employee's name although we had asked to speak to the manager.
180 replies
34 months ago
CAPITEC'S SCURITY IS AS LEAKY AS A SIEVE AND THEY DON'T CARE
On 26 May 2023, R98,100 was ****med from my Capitec accounts. The first feedback I have had was today - 6 weeks later. I had submitted a full statement to the police on 27th May at the local police station and a SAPS liason officer visited us at our house 28th May to assure me that they would do everything possible to solve this crime. I submitted the sworn affidavit by email to Capitec on 28th May and received an email acknowledgement. I have had nothing since then until this morning. I emailed, phoned, visited branches during the six weeks and was told that the case was under investigation. At no time did anyone call or email to update me or even reassure me that they were following up. The **** was very slick and the money left my account immediately and was dispersed to cash coupons, Nedbank and African Bank within minutes. The ****mers had full access to my accounts even though I had not given them my account number or pin. They quoted the names and balances of my five accounts and when I asked to speak to a supervisor, the Capitec recorded message was played while I waited. They asked me to generate tokens which I did as I had no notion of the token's use and this apparently allowed them to **** my money. I called Capitec while I was still on the phone to the ****mers when I saw that money was leving my coount. Carlson from Capitec told me that I must cut the ****mers call immediately and that he would block my accounts. He told me that the monies had already been taken though. This morning's call from Capitec just made me more unhappy and upset as the advisor demanded that I give her the full deatils of the **** before she would give me any feedback. I asked why this was necessary as she had the police affidavit. She insisted that I do so before giving me feedback. I did so amd she then began to give me safety tips - just as the ****mers had done. I told her that the only safety tip that I have learnt is not to speak to anyone who says that they're from Capitec and to phone the bank instead. None of the safety tips that she insisted on giving dealt with generating tokens. I repeatedly asked her how the ****mers could get into my account without me giving them my log in details. She was unable to answer except to say that the bank was investigating this. A asked again and she said that they were not in my account, it just appeared so because they knew my personal details. I then asked her how they could move money from my account by me generating a token if they weren't already in my account. She again said that they could not have been in my account. What I did manage to learn is that I MAY get some minor amounts back from Nedbank and Africa Bank. Needless to say, I shall be taking this up with the ombudsman as the issues here are that: 1. I did not give the ****mers my log in details 2. the ****mers were already in my bank account when they called 3. they could not have moved the money from my account my me generating tokens unless they were already in the account. 4. they would have had to set up the payees within my account in order to send money to those payees. I have debit orders with Capitec and I shall use Capite for these only, I certainly won't be saving with them in future.
60 replies
87 months ago
AVOID EXSOLAR AT ALL COSTS
We spent R350,000 at ExSolar four years ago for a solar system.and this was money down the drain. They sold us two incompatible inverters, a Victron Quattro and a Kaco Powador which are not on the City of Cape Town approved list and they set the batteries in such a way that they were overcharged and over discharged. every day Our system is thus illegal and not fit for purpose. After the system had been installed, the after sales service was less than enthusiastic and David Cooke, the owner, batted away our legitimate concerns. The cost of legalising our system and replacing the malfunctioning batteries is approximately R300,000. ExSolar claims that our intruction was to be completely off-grid and this is correct. However, they advised against this as it was far too expensive. In line with their advice, the ExSolar designed Smart Energy Monitor that they installed was set to switch on Eskom according to an ExSolar preset daily schedule. We have Eskom bills and correspondence to prove this. Because of the deadline to register compliant systems with the City of Cape Town by 28/02/2019 and ExSolar's refusal to rehabilitate our system, we have had to have the system 'legalised' at considerable expense. We chose ExSolar for our installation because of their claims to supply and train other installers . Their claims to be experts are unfounded in our experience. We now know that: 1. they had never installed a system as big as our 10 kVa system previously as told to us by their technical taems 2. the 24 battery cells that they had sold us as 1050Ah per cell were actually 900Ah per cell according to the manufacturer of the batteries 3. the batteries were set up incorrectly at 1050Ah and thus discharged at 100% instead of at the manufacturer's recommended level 4. the batteries should have lasted approximately 10-12 years according to the manufacturer but are now no longer holding their charge under load as ExSolar set them up incorrectly. 5. the inverters are not on the City of Cape Town approved list and our system is thus illegal We could not under any circumstances recommend ExSolar to even our worst enemy. We have had a very expensive and unpleasant learning curve. One star is far more than they deserve but there isn't a minus star option.
0 replies
95 months ago
EXCELLENT SERVICE AND DELIVERING AS PROMISED
Our patio furniture was damaged during a typical Cape north wester and we put in a claim. We were told to get quotes for similar furniture which we did and we were paid out without any hassles within a few days. Thank you Kwena Mongwai - you are an absolute star. It was a pleasure dealing with you.
53 replies
130 months ago
WORKMANSHIP GUARANTEE NOT HONOURED
Our extensive awning was installed in late September 2014 and we've had two instances where the awning was damaged by Cape winds. When quoting for the Job, Albert van Wyk (Al) had assured us that the awning would stand up to Cape winds. The winds were not unusual by Cape standards. Al Awnings fixed the first damage. <br> Al sent an installer here last week to inspect the damage. He said that the beams (stringers) supporting the slats that blew off are too far apart. This caused the slats to flex too much when the wind blew. The damage to the fascia was caused by it being installed at the incorrect height.<br> The installer reported this to Al in our presence and told him that the workmanship/design was at fault. Al agreed that the damage would be repaired. The damaged material was removed from our property. <br> Albert van Wyk today advised that the damage was an 'Act of God' and not bad workmanship. He told us not to tell our insurer that we believe that bad workmanship caused the damage as they would not pay out. He said that the excess was about R500 and our no claims bonus would not be affected. However should we try to enforce the guarantee, we would have a drawn out legal battle.
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)