Active since Jul 2015
I would like to express my concerns regarding the claims process associated with OUTsurance. My vehicle was recently damaged by an OUTsurance policyholder, and as a result, I am required to file a claim with OUTsurance. It is quite concerning that this process may take 6 to 8 weeks. Given the circumstances, I believe it may be more efficient to pursue a claim directly with the individual responsible for the damage or to consider legal action for compensation. There is also insufficient communication from OUTsurance regarding this claim. I urge OUTsurance to evaluate the efficiency and speed of their claims process to better serve their clients and enhance customer satisfaction.
A wrong item was delivered and a return logged. The incorrectly delivered item was collected/returned but a week later return status shows: collection scheduled. Poor service delivery! It doesn't seem that there is any possible way to contact Takelot to lodge a query or find out where my order item is!
Positive: I received my order as ordered. Negative: It was only delivered after 9 days, not 3 - 5 as advertised but at least it was delivered. Also, I was unable to contact them because they did not answer their phones when I tried calling them. (To be fair I only tried calling them once)
New smart card for Explora not activated 36 hours after installation (E16-4 message). Was told by Call Centre (yesterday and today) that it was a problem on Multichoice's side . Was promised that the problem would be escalated and that I would be called. This never happened.<br> I was shocked when I saw how many complaints re Multichoice were on HELLO [URL Removed] surely Multichoice should realize that they have to improve their service!