CV
Claudette W
Active since Aug 2015
19
Reviews
0
Industries
Reviews
19 reviews19 months ago
Samsung in Disrepute !!!!
I purchased a 55" Samsung TV from Game in 2019 for R10k which was on promotion at the time. It is with absolute dismay that it appears that a Samsung TV is built to only last 5 years. The screen started going black and streaky on the left side and then started moving further right to the extent that there was not picture at all. Total BLACK screen. I took the TV to a very reputable TV repair centre who, when switching the TV on, (without opening the TV) immediately advised what the problem was. They advised that the aluminium clips which hold the perspex screen in place have either moved/collapsed or are broken and the perspex screen is now putting weight on the LED's at the bottom of the screen, hence the black screen. Samsung, who are supposedly a reputable company unfortunately are not prepared to assist and only offer an apology and a 10% discount on any Samsung product purchased. The escalation department did not even ask how much the quote to repair the TV was or recommend that Samsung carry out the repairs however were VERY QUICK to say that Samsung would not accept any liability or responsibility if another service provider had opened the TV (which is and was not the case). How is that for customer service or rather lack thereof - a slap in the face??? Hi-Sense would NOT do something like this ????
2 replies
30 months ago
Employee Excellence
Service at its best. After writing a negative review on Hellopeter regarding the lack of service from Old Mutual, I was pleasantly surprised to receive a phone call from the complaints department. My query was addressed by a very competent lady by the name of Coleen Aanhuizen. She handled the situation very professionally and had an abundance of knowledge and understanding of how to deal with the matter. Coleen's commitment and determination to resolve the matter was something that many other employers and corporate companies would have to walk many miles to find an employee with her stature. It was a challenging administrative task which involved several departments but despite that fact, Coleen was an absolute star in dealing with the issue. The added bonus was that after 6 months of sheer frustration, my problem was resolved in less than 2 days. Kudos to Coleen Aanhuizen !! Old Mutual - This employee is of great value to your company!!
1 reply
30 months ago
Old Mutual - Disgrace of NOTE
It is of an appalling nature that I have been trying to get Old Mutual to provide me with an IRP5 for over 6 months now. It is most obvious that the consultants are not competent enough or trained to deal with this kind of matter. Firstly, it is a miracle if your call is answered. If and when the call is answered, the client gets sent from pillar to post. Over the past month, I have spent more than 30 hours on my phone seeking assistance to get this issue resolved. I have even gone to the lengths of logging a complaint with the complaints division but this was also to no avail. Email after email is sent only to receive no response. Message after message is left, also do not receive a response. It is an absolute disgrace that old Mutual are quick to collect revenue but is unable to provide any service other than "no service"
1 reply
52 months ago
Team Leroy Merlin AAA+++
Awesome Service It has been many moons ago since I have dealt with a company who is so helpful, professional and eager to please their clients. Well done Team Merlin Leroy!!!
1 reply
53 months ago
Jetmaster - Outstanding & Professional Service
Compliments to the most helpful and professional sales consultants at Jetmaster. This team walked the extra mile to keep their customer content
0 replies
75 months ago
Telkom - Non Existent Telecommunications Company
After spending hours on the phone as well as Twitter trying to report a pathetic internet connection, which I might add, does not come cheap, Telkom have not has the courtesy to respond. What is wrong with this supposed good telecommunications company? Has the service also contracted and been contaminated with Covid 19?
1 reply
77 months ago
EXCEPTIONAL SERVICE !!!!
Very few companies in today's society take pride in keeping their clientele satisfied. Without a doubt, I can say that Cobra (Lixil) is one of them. The courtesy and extraordinary service which I received from the company is of the highest standard.
0 replies
81 months ago
Lack of service absolutely disgraceful
Absolutely shameful!!!! After much frustration of countless emails and telephone calls not being responded or attended to, social media department finally responds after weeks. I was advised that the query has been escalated as a matter of urgency however, 14 days later, it is of an absolute deplorable nature that Vodacom have still not provided any feedback whatsoever. Vodacom ..... get your house in order
2 replies
81 months ago
Absa need a few tips on customer service !!!
Never in my entire life have I had a less responsive financial institution. Absa should hang their head in shame. I have been attempting to get a response for a period of 5 months now. Telephones DO NOT GET ANSWERED, emails are not responded to and if in the fortunate event you do get a response, it is as if it is an automated message. Consultants do no read the content of the emails and I am of the opinion that this is simply a method to get it moved out of the Inbox to not attend to the matter which is supposed to be addressed.
2 replies
81 months ago
Empty Promises !!!!
Finally somebody from the Hello Peter team eventually contacts me. I go to all the trouble of resending all correspondence via email and request for receipt of email to be acknowledged and yet again .............. Vodacom, after another 4 days have still not come to the party.
2 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
12 (63.1578947368421%)