JG
Jean G
Active since Aug 2015
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Terrible Call Centre!
I wanted to query why my parcel is on it's way to a destination that's nowhere near me, however, calling the call centre number 4 times, with an average wait time for pick-up of 5 to 15 minutes ****erally!), whenever my call was picked up the call was cut off. How can we call and actually speak to someone? I intend to report this to the supplier that I purchased from and request that, in future, they use an alternative courier company for my orders.
0 replies
11 months ago
I just signed up for Outsurance, firstly for my car and next for my household contents
I just signed up for Outsurance, firstly for my car and next for my household contents. The price was so much better than my previous insurer and every staff member I had contact with went above and beyond to make the process simple and easy. I'm very happy with my decision.
53 replies
26 months ago
Brilliant Service!
I would like to pay kudos to Maritzburg Central Panelbeaters for their extraordinary service. They kept me informed throughout the process and went way above and beyond their duty. I would never choose another panel beater again! (Although hoping I don't need one again soon!). Special thanks to Steve - so appreciate everything you did, and to Lisa for always keeping me updated.
0 replies
28 months ago
Great service from Brenton Lee as my claims processor! Also from Nhlanhla, my assessor! They were both incredibly helpful and the major concerns I had were were addressed and attended to during the claims process
Great service from Brenton Lee as my claims processor! Also from Nhlanhla, my assessor! They were both incredibly helpful and the major concerns I had were were addressed and attended to during the claims process. Communication was fantastic and I was kept up to date every step of the way. It's great to deal with real, professional people who listen to you - not your run-of-the-mill call centre staff that we have been forced to accept from other companies.
129 replies
49 months ago
Well Done, Miway!
Amazing service so far. I've just registered my first claim with them via the app - for a cracked windscreen. I was phoned by a glass fitment centre to make arrangements within minutes of posting my claim. What's more - this has occurred at an immensely busy time with the recent floods. I'm hoping the rest of the claim processing is this slick. Well done, Miway Team - hats off to you for great service!
74 replies
130 months ago
Unauthorised Billing
I took out a home loan with SA homeloans in June 2014 and was contacted telephonically by some company regarding life insurance on my homeloan. I declined as I had enough life cover in other policies. On going through my bank statement in June 2015 I discovered a debit for R273.13 that had been coming off my account every month since June 2014. It said Betterlife on the debit order description so I contacted them and asked what the amount was for. Firstly, I was told that someone would phone me back - they couldn't transfer me because this call was recorded! I did get a return call from a man who said it was for my bond life cover. I requested that he check the recordings and would find that I had declined the offer to take a policy. (I also never received any policy documents). He said he would look into it but never contacted me again and the debit order has come off my account AGAIN! I would like to know how they even got hold of my bank account details in the first place. This is a DANGEROUS practice if we need to be afraid to even answer a call and ultimately amounts to fraud. I need to be reimbursed for ALL premiums that have been deducted from my account - with interest
75 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
1 (16.666666666666668%)