QL
Quinton L
Active since Aug 2015
4
Reviews
0
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Reviews
4 reviews1 month ago
Constant intermitting fault on line nearly a month now
We have been experiencing intermitting fault on our line since 21 Feb 2026 when we first logged the complaint via the WhatsApp chat. We received a Vumatel ticket that same day and the and the next day it was closed but problem not solved. So we logged a complaint again with no ticket opened. We have now logged a total of 6 complaints since 21 Feb 2026 and instead of assisting us the problem is becoming more severe where we struggle to connect almost every 10-15min for up to 30minutes with no connection. This is absolutely unacceptable and we are now ready to cancel our plan and move to a new service provider that will actually assist us in this regard. And the sad part is we have been with Afrihost for yrs and never had this issue. So sad that service delivery is this bad.
0 replies
11 months ago
Pathetic delivery service
I placed a delivery order on 23/5/2025 at 08:56 at Leroy Merlin Boksburg and paid the full amount. The gentleman M. Lehlogonolo who assisted me said I should receive delivery on Wednesday 28/5/2025. By Saturday 31/52025. I still have not received the order. I went back to the store and spoke to a Mr. Timothy who said they are going to try and deliver it on Saturday afternoon. He then contacted me on Sunday morning stating that my delivery will be made on Tuesday morning 3/6/2025. It is now 13:34 no longer morning. Unable to get a hold of Timothy and call Center dropped the call on me after holding for 9minutes. Absolutely unacceptable customer service and support. Not only does this reflect bad on Leroy Merlin. It damages my small business reputation as I am now 7 days behind schedule and client extremely unhappy.
53 replies
19 months ago
#DFD24536 food delivery problem (full order number happy to provide privately)
Delivery came absolutely messed up. Driver looked at me said ‘oh I don’t know what to do’ I took the order phoned customer care. Got told to email picture of the damaged package I sent 4 photos including one that is in drivers hand. And one torn open. Mr delivery sent me a response stating “ Kindly be advised that you need to provide images of the actual damaged items outside the packaging in order for us to compensate you for them.” not what customer care said and so my photos are apparently use less and didn’t have mash and pops full of the mess. Well done Mr Delivery from now on Uber eats is the way to go.
0 replies
130 months ago
Refuse to assist pregnant woman with Dr's note
I am currently 14 weeks and 3 days pregnant. With a low baby. I have a Dr's note as per Kulula's request to say I may fly with assistance as I may not be bumped or shoved and may not go through the scanner. When I booked the ticket through King Shaka they said I need to be there at least 2 hours in advance to book seat and organise everything. They could not put me next to a window but refuse to help me as they have put me in the isle now I have to move for other passengers and take the risk of being bumped and shoved. And were spoken to in a rude manner about it instead of making a plan and assisting me. Then told me it is my responsibility to ask other passengers if they would be willing to give up their seat for me when it should not be my or their responsibility while risking being pushed and shoved by other passengers. Doesn't matter who I spoke to from checking in nobody was willing to help and is full of excuses why they cant help. And each person I spoke to had a different story and excuse which in the end did not make sense and add up. They were so unwilling to assist I ended up in tears.
75 replies
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4 Star
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)