LS
Ludfia S
Active since Aug 2015
6
Reviews
0
Industries
Reviews
6 reviews42 months ago
Pathetic customer service and unlawful return policy
My daughter received a gift for her 1st Birthday in July this year, the dress was size 18-24Months. I had decided to keep it for her to use for Christmas. Last month, I decided to try on the dress and noticed that it was small. I went to the Naartjie store in Pavilion today and they refused to exchange it, saying that they only do exchanges within 30 days. I was 'assisted' by a consultant name Nomzama Nzama and she was pathetic to say the least. She didn't even listen to what I was saying and kept telling me that it's over 30 days. I was trying to make her understand that it's impossible to forsee the growth of my daughter and how can I keep a dress, which is R440, and yet she cannot use it because it is small. She then said that there was no one else I could speak to as she is the Manager. I requested to speak to someone higher up and she stated that no one is available for me to speak to however she will call the Area manager. At first, she was very secretive about his details but once I demanded to know whom it was, she said his name is Preston Naidoo. She called him and did not want me to speak to him and he told her that it's over the 30 days and they cannot assist. I tried to explain to her that the back of the tillslip states 'items are generally returned within 30 days' and not only, however she refused to help. I have the original receipt, which was stapled to the tag since date of purchase and the garment has the original tag. Please can this matter be investigated because I refuse to let a R440 dress collect dust in my cupboard. Customer service like this for an international Brand is pathetic. PS: Even the Consumer Protection Act (CPA) allows for a 6 month return policy. I will be escalating a formal complaint to the NCC/CGSO if this matter is not resolved.
0 replies
51 months ago
Pathetic Customer Service: request to move wifi line
Terrible customer service. I applied to have my wifi transferred to my new house in October 2021. Till date, this has not been done. Went to the Telkom store on numerous occasions and calls were logged for the technicians to call me, this also has not been done till date. Called 10210 on many occasions and they were constantly offline
0 replies
113 months ago
Telkom has the worst customer service interaction ever!!!
<p>Telkom is one of the worst service providers to deal with when you need assistance. a contract was take out with Telkom and now when you have queries because Telkom did not deliver on their promised service, they never take your call and make you hold on for over 20 minutes with no response. further, they dont even have proper contact numbers for the relavant departments, you have to call the one number and go through numerous prompts and still no one helps. there is no internal complaints procedure and people dont even answer their phones...please assist urgently!!!</p>
56 replies
114 months ago
False advertising and Being robbed of services
<p>I took a cell c contract for a modem in February this year. It was R99 per month for 20 GB of data. 5 GB during the day and 15 GB at night from 12 till 5am. I am being robbed as only 1 month I was given the correct data. Every other month, the data mysteriously cuts off on the 15th. I have tried to solve this problem with Cell c but they only give me number which can be called from a cell c number and no one in my family has cell c and therefore I am unable to contact them. I even did a complaint on their website but in received no response. I will be reporting this matter to ICASA</p>
56 replies
125 months ago
Poor service and sub standard food
We booked in for a holiday. The staff had alot of attitude and were not friendly at all. Constantly moaned about serving us. The buffet was very poor. Just 2 salads and more vegetables than meat. We were also told that when food runs out, it is finished. Thats not how a buffet is run. Its R145 a person yet it should be more like R60. There was even no deserts at all. Verh poor quality of food as well.
0 replies
130 months ago
Extra payment for already signed contract
I have been a member of Action Plus gym for the past 8 years or so. This year when I needed to renew my contract in July, I was a bit sceptical but nevertheless renewed it due to convenience. My new renewal contract was signed on the 20th July 2015 and became effective as off that date, with my first payment to go through on the 3rd August. When I was enquired as to whether I could commence my contract and start gyming on Saturday 1st August, I was told that because I came to gym on the 24th July, I had to pay for the entire month of July first before I could use the gym. I tried to explain to them that my contract was in effect from the 20th July and even had received a confirmation email from them to this effect. I was not allowed to utilise the gym, even though I had a contract, and am still not allowed to use the gym until I pay for the entire month of July. Thus I am left stranded and without a gym to use yet there is a signed contract in place.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)