LA
Lucinda A
Active since Aug 2015
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Badest service ever, they make faults and refuse to go an extra small step to rectify their fault
Take alot reschedules deliveries without pre warning and when asked to prioritise the important item,t hey refused to go the extra mile, keep on telling me for 24hours straight that they will let the driver know its urgent the call centre also drops the call after noticing where i am calling from that its me to get hold of the driver or track the item again This were an event item which was now unsuccessful thanks to take alot I lost R7000 which i will sue them for definitely, I dont care how much it will cost me and how long, this pathetic company should face the consequences of their bad service along their ******** decisions to reschedule items without my consent. 199355076
0 replies
5 months ago
MRL customer services are aweful and they are holding onto my money without delivering what ipaid for
They give an option for delivery then decides my area and their own delivery amount is not high enough for them They then decides to Paxi send my parcel (which isnow at my own cost topickup and time to drive to a Pep) but still have not send the package, nor are they responding to emails
0 replies
10 months ago
THEY PROMISE 5 BUSINESSDAYS TO PROCESS REFUNDS BUT ITS BEEN TWO MONTHS NOW
THIS IS A REPEAT OF A PREVIOUSLY LOGGED AND IGNORED COMPLAINT!!! I am waiting for a refund on my gazebo for more than a month now, I received the credit note, they asked for my banking confirmation and still. nothing after their SLA states 5-7 business days. MAKRO has dropped the ball hugely I still have uncollected and misdirected returns on other items and they only try to call you once then send emails stating you are unreachable!! SURE IM UNREACHABLE IF YOU CALL WHILE IM DRIVING TO OFFICE AND ONE CALL DO NOT STATE THAT YOU REALLY TRIED! they also do not respond to emails! References JSSJ and HUL3, invoice credit note:" 0PUH0KB425
53 replies
11 months ago
Makro cape gate not refunding me after a month already!
I am waiting for a refund on my gazebo for more than a month now, I received the credit note, they asked for my banking confirmation and still. nothing after their SLA states 5-7 business days. MAKRO has dropped the ball hugely I still have uncollected and misdirected returns on other items and they only try to call you once then send emails stating you are unreachable!! SURE IM UNREACHABLE IF YOU CALL WHILE IM DRIVING TO OFFICE AND ONE CALL DO NOT STATE THAT YOU REALLY TRIED! they also do not respond to emails! References JSSJ and HUL3, invoice credit note:" 0PUH0KB425
164 replies
13 months ago
Return unactioned for weeks
I logged a return weeks ago but they are not giving any feedback on when it will be collected and I keep on calling the call centre which then say someone will give me updates here is three unanswered queries: #MAK9404358_Return logged and still not collected for almost a month now! Return: 05362153 Return: 05362154 Return: 05362155 MAK9404358_missing item where free gift was never sent Latest one: after the system change, my old orders are no longer on my profile and i have to go through the hassle of calling a call centre who is not aware that my orders are not reflecting which were placed prior to the system change.
265 replies
15 months ago
Awesome service from JADE
Just wanted to THANK JADE in Pep PAARL, who went out of her way to get an item I needed urgently by calling other franchises to ask if they have stock for me too, when I did the calling around and asked others if they could check their system or do the same as Jade did, they were not as helpful as Jade were at all. THank you for the amazing service JADE, im sorry i did not catch your surname as well
0 replies
17 months ago
False black friday adverti*****t on meerkat canvas tent
False advertising on black friday specials just to draw customers and waiste their money with petrol expenses! The meerkat canvas tent in no western cape stores and no branch manager is willing to order it on behalf of their customer. Phathetic services Checkers!
0 replies
19 months ago
Card gets FICA blocked without warning and still remains blocked without updates
I recently opened a credit card with Woolworths and part of their requirement to receive the card was to take my FICA documents into the branch (Paarl Mall) to collect my card which I did. Without warning my card gets FICA blocked and I traveled to purchase an item 100kms far just to have the transaction declined, this is unacceptable! When I went into the app then only, I saw a FICA notice and I re-uploaded my documents and sent it via email the same day. Still its now fica blocked while I budgetted on the available credit. 72 hours has passed and my card is still blocked. This is bad service right from the start since they had my FICA documents at the branch already, without it I couldnt get the card
0 replies
26 months ago
MRRN-J5KWJ-QGQZ_RETURN UNRIGHTFULLY DECLINED
MRRN-J5KWJ-QGQZ My return was declined without notice and WHILE PRODUCT WAS SEND BACK IN ORIGINAL PACKAGING AND STILL UNOPENED!! TAKE ALOT IS SLIPPING UP, I USED TO BELIEVE THEY ARE A GO TO PLACE BUT NOW NOT ANYMORE
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
13 (76.47058823529412%)